Back Order Information

Dear AFW Customers:

Thank you for shopping with American Furniture Warehouse. We understand backorders and delays can be frustrating during these unpredictable times. We take pride in working with trusted furniture vendors, both domestic and international. Production and supply chain sectors continue to be heavily impacted by the COVID pandemic. When ETAs change from the factory, anticipated delivery dates for our customers are impacted outside of AFW’s control. 

We know the excitement for your new furniture can be diminished when your fulfillment date changes and apologize for any disappointment. Your salesperson should connect with you regarding any updates to your fulfillment date. If you are unclear on your order status, please connect with the team on your invoice or by calling us at 1-800-992-7997. There are options to support you during your wait, including a refund down to 20% until your product arrives or choosing something else in stock. If the wait has gone on too long for you, our teams can also help with a full refund request.