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AFW FAQ and More



All products have a one-year warranty unless otherwise stated. Products that do not have a commercial warranty but are used in a commercial setting have a 30-day warranty. Mattresses have separate warranties from the standard AFW one-year warranty; please see the mattress warranty section below for more information. The AFW warranty covers manufacturer's defects only and does not cover normal wear and tear. Any abuse by customers or animals will void the AFW warranty.

Please keep your receipt on file to help expedite warranty claims.

Some items have a manufacturer's warranty:

  • All audio products have a 90-day manufacturer's warranty for parts and labor.
  • All TVs have a one-year manufacturer's warranty for parts and labor.  Service is done in the home by a factory-authorized repair technician. Please contact the manufacturer for more information:


LG Service Website

Phone: 1-800-243-000


Samsung Service Website

Phone: 1-800-SAMSUNG

  • Motors specifically used in reclining furniture for lift or reclining purposes have a 5-year warranty. Massage chairs and their components are not part of this category and fall under the standard one-year warranty.
  • Lift motors in lifestyle adjustable beds with a wired remote have a 5-year limited warranty. Lifestyle adjustable beds with a wireless remote have a 20-year limited warranty.

Please contact the manufacturer directly for more information about these warranties. These items are not covered under the standard AFW one-year warranty.


Commercial Warranty

Some products have a three-year commercial warranty. This is listed on the product information tags on the products themselves or in the product description on our website. The AFW three-year commercial warranty covers manufacturer's defects only and does not cover normal wear and tear.

Please note that the three-year commercial warranty only applies to products that explicitly state that they have a three-year commercial warranty. Products that do not have a commercial warranty but are used in a commercial setting have a 30-day warranty.

Mattress Warranty

All AFW mattresses come with a limited warranty that covers manufacturing defects only. The AFW mattress warranty mirrors the manufacturer's warranty. Please see the links below for more information.  This limited warranty is provided only to the original purchaser and is not transferrable. The warranty begins from the date of purchase. You must have the receipt and law tag for warranty consideration.

To redeem the warranty the mattress must be in good condition and not otherwise damaged or abused. If the mattress is stained, soiled, ripped, or burned the warranty is void.

The warranty does not apply to and excludes:

  • Normal body impressions. (See manufacturer's warranty for more information.)
  • Comfort preferences.
  • Sheet fit.
  • Mattresses displaying stains or soil that reasonably indicates the presence of potentially dangerous bodily fluids, blood borne pathogens, or other substances that could cause injury.
  • Mattress damage due to an inadequate foundation and/or support system.
  • Damage to the product due to abuse by customer or animals.
  • Normal changes in softness or recovery time of high-density foam due to normal use, temperature, or humidity.

AFW allows for a 90-day "break in" period, which allows the mattress to be broken in as well as giving your body time to adjust to the new support. However, after the 90-day period any return refund will be prorated at 15% of the retail price per year.  

Simmons Warranty

Sealy Warranty

Old West Warranty

Innova Warranty

Ergomotion Warranty

Healthcare Warranty



Legal Statement

All content included on this site, such as text, graphics, photographs, logos, button icons, images, audio clips and software ("Content"), is the property of or licensed by American Furniture Warehouse (AFW) or its suppliers and protected by U.S. and international intellectual property laws. The compilation and layout of the Content is the exclusive property of AFW and is protected by U.S. and international intellectual property laws. The Content may solely be used as a shopping resource. Any other use of the Content, including but not limited to reproduction, modification, distribution, transmission, display or performance, is strictly prohibited. All content not owned directly by AFW, LLC was received from third parties and AFW accepts no responsibility therefor. Derivative works and other unauthorized copying or use of stills, audio, and video footage, including the re-transmittal of downloaded programs, graphics, and other materials, are expressly prohibited.



This site is provided by AFW on an "AS IS" basis. AFW makes no representations or warranties of any kind, express or implied, as to the operation of this site. To the full extent permissible by applicable law, AFW disclaims all warranties, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. AFW will not be liable for any damages of any kind arising from the use of this site, including but not limited to, direct, indirect, incidental punitive and consequential damages.

Items listed on our site are not guaranteed to be in stock. Please feel free to call or visit any of our showrooms to verify the availability of an item you are interested in. AFW does not warrant the accuracy or completeness of prices, items, descriptions, colors, graphics, links or other items contained on this site. We reserve the right to refuse to honor Internet pricing that is in error.


Applicable Law

This site is created and controlled by AFW staff in the State of Colorado, USA. As such, the laws of the State of Colorado will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms and conditions at any time.


Privacy Policy

This privacy policy discloses the privacy practices for and This privacy policy applies solely to information collected by this web site. It will notify you of the following:


  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.


Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us. When you create an account to use our site, we ask for information such as your name and email address. This information is used to contact you about the products/services on our site in which you have expressed interest. You may also provide demographic information (such as gender or age) about yourself, but it is not required. This information is helpful to us in understanding who our customers are so that we can improve our products and services.  When you sign up for our notification services, we require your email address to send you the requested information. When you use our site to tells us what you think, we may ask for your email address but will never display it on the site.


When you place an order, we ask for information that we need to process your order: your name, email address, mailing address, phone number, and your credit card number and its expiration date. We use this information for billing purposes, to fill your order and update you about its status. If we have trouble processing your order, we'll use this information to contact you. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.


We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request. Please be aware that we work with third parties for shipping and fulfilling some orders, and that we will need to provide the requisite information with our suppliers and shipping companies. If your information has been provided to a third party vendor for fulfillment (for example, a direct ship or parcel ship order), that company may retain your information and that information will be governed by their site policies.  Also note that we may share some general statistics (like most active age group), sales, traffic patterns, and related site information with reputable third parties. These statistics will not include any personal or identifying information.


Finally, AFW may disclose information in special cases if we believe that such information is necessary to identify, contact or bring legal action against someone who may be violating the terms of our website or the rights of others. We may also disclose information when we believe in good faith that the law requires it, and for administrative purposes necessary to maintain, service and improve our products and services.



Automatically Collected Information.

We may automatically collect certain types of non-personally identifiable information when your visit or use our site, including your IP address, browser information, operating system information, device information, and the date, time, length of stay, and specific pages accessed during your visit to our site.



We use Google Analytics to monitor traffic patterns on our web site so we may improve the site's content and organization. Google Analytics is Google’s analytics tool that helps AFW understand how their visitors engage with our properties. It may use a set of cookies to collect information and report website usage statistics without personally identifying individual visitors to Google.



We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.


This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

 • See what data we have about you, if any.

 • Change/correct any data we have about you.

 • Express any concern you have about our use of your data.



We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. However, no data transmission over the Internet can be 100% guaranteed. Therefore, while we strive to protect your information, AFW cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.


While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


Browser Recommendations

For enhanced security, we recommend using a modern web browser like Chrome, Firefox, Safari or Microsoft® Internet Explorer version 9.0 or higher, all of which enable SSL. We also recommend setting your browser's preferences to accept cookies and enable JavaScript.


Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1-800-992-7997 or via email at [email protected]


Direct Ship & Parcel Ship Returns

If you wish to return a direct ship or parcel ship item, simply contact Customer Service by calling 303-289-3300 or 1-800-992-7997 or sending an email to [email protected]. You can then ship it back to AFW for a full refund, minus a 15% restocking fee. (Why a 15% restocking fee? )

You can also return your direct ship or parcel ship items to any AFW location free of charge. If your item is damaged when you receive it, you will not be charged a restocking fee.

You may be responsible for shipping charges on returned direct ship and parcel ship orders. Returns must be in the original factory packaging and in unused condition. A refund will be processed once we have received and inspected your return.


If you wish to exchange an item, contact Customer Service at 303-289-3300 or 1-800-992-7997or send an email to [email protected]. Please note that you will be charged a 15% restocking fee. (Why a 15% restocking fee? )

If your item is damaged when you receive it, you will not be charged a restocking fee.

Direct Ship & Parcel Ship Exchanges

If you wish to exchange a direct ship or parcel ship item, simply contact Customer Service by calling 303-289-3300 or 1-800-992-7997 or sending an email to [email protected]. Please note that you will be charged a 15% restocking fee. (Why a 15% restocking fee? )

Why a 15% restocking fee?

Our motto is "Do it right the first time". We are able to have the lowest prices on quality furniture because we strive to do it right the first time and prevent returns and exchanges. We want you to be happy with your selection and have all of the information you need to make an educated buying decision.

Returns or exchanges significantly increase the cost of doing business. When customers want to return or exchange an item that is not defective, we are incurring additional costs as a business. Most businesses help recover these additional costs with a restocking fee. These added costs include receiving and inspecting the returned product for defects or damage, as well as the risk of taking back a product without any guarantee of future sales; once it has been returned, the product cannot be sold as new.

If a product has been delivered and is being returned there are even more costs associated with the return or exchange. It takes two delivery drivers and a truck to pick up the furniture. It is then handled multiple times by multiple employees while the return or exchange is processed.

Thank you for understanding and we look forward to helping you turn your house into a home for years to come.

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