Buenos muebles. Excelente trato muy profesional de la srita Ariel

Mel was our salesman, he was awesome. We bought a mattress and adjustable base. There was a problem getting our base to the Gilbert location from Glendale in the time we were promised but, Crystal the front office manager and Mel resolved it quickly.

My girlfriend and I bought a $1300 dollar couch sectional and one of the sales people brought up a payment option that American Furniture provides and no financing. We sign up and never once was the 90 day buyout or 39 bi-weekly payments brought up.. we almost got scammed paying $4500 for a $1300 couch.. DO NOT DO THE PAYMENT PLAN ITS A SCAM. I had to take money from my savings and pay it all at once for the 90 day buyout options so I did not get hit with hundreds of dollars for “rental fees” we asked multiple times what the $4500 amount meant and we were told to IGNORE IT. Honestly this is the worst experience I’ve ever had and I’ve been a previous customer before. Saddening that they tried hiding what the process was truly about to get extra money into the companies pocket. Extremely deceiving sales tactics at this business.

$1200 bed frame with supports thinner than a #2 pencil. All they sell is garbage quality here.

Elias, Elias, Elias! An exceptional employee and an outstanding person who truly represents AFW in the best way possible! For years, my family and I have trusted AFW for all of our furniture needs, both for our rental properties and our home, thanks to Elias. Several years ago, we walked into AFW, not knowing we were about to meet someone who would transform our furniture buying experience. From that day forward, Elias has been our go-to guy. After that first sale, he gave us his work number, and ever since, any time we find something we need—whether online or in-store—I simply text him. His response is immediate, always giving us the information we need to make the process seamless and quick. Yesterday, my wife and three boys were at the store and found several things we wanted. As usual, I texted Elias, and even though he was on vacation, he called me within a minute. That’s just who he is—dedicated and always willing to help. He recommended his colleague Alvin, as they work together as a team, and we were in great hands! Alvin was just as professional, friendly, and never pushy, just like Elias. The level of service we received from both Elias and Alvin made our shopping experience even more enjoyable. I’ve been working with Elias for the past four years, and every single time, it’s been a pleasure. Kudos to AFW for cultivating such a positive work environment that your employees remain happy and loyal to the company for years. I can’t say enough good things about Elias and now Alvin. They’re both truly amazing at what they do! Because of them and the consistent quality of products, we will continue to choose AFW for all our future purchases.

On Sept 21, 2024 We purchased about $800 of items, no issues. However, I went to the snack bar at around 2pm and a lady with long dark hair and black rimmed glasses was the cashier. I witnessed her rudeness to a customer, where a female customer couldn't reach a bottled water and customer jumped and jumped, the cashier refused to help when asked and said to customer "you can get it!" when she was asked, cashier just sat there. I finally went over and got the bottled water for the customer. Later, my daughter and I went to the snack bar again on our way out. Same cashier, this time my daughter asked for a bag of chips which is further back than the bottled water, the cashier was asked politely if she could get the bag of chips, and the cashier responded with "you can get it!" than proceeded to sit back as she was on her personal phone, then cashier was asked again, she had an attitude and she did get the bag of chips. We couldn't believe how rude she was. Horrible attitude, and seemed unhappy at her job. Please hire someone kind, customers don't need to be treated like that. Next time we will bring our own snacks.

Great customer service from Doug!!!

Bought a couch. Service was good. Store was clean!

Bought a table on 8/10/24. Salesman said we’d have the table by 9/12/24. Told today table won’t be in another month by end of October. We paid in full and have four chairs collecting dust at our house. Seems the salesman made commission based off of lies and promises. Contacted manager who blamed distributors for changing the date. Was not offered to exchange table or any type of help. Only told to keep waiting. Out 500 dollars, no table in site. Empty chairs in our home. So disappointing as we always shop here .

After purchasing thousands of $$$ from this company and being treated the way myself and my family have been treated after today when I came in to the warehouse for an exchange I will make sure not to ever come back again. Customer service is absolutely no good when it comes to needing help to swap out defective furniture nobody within the 1 yr manufacturer time frame ,in store nobody is willing to help and nobody is on the same page when it comes to customer service and conveniently managers are nowhere to be found..

Paid Advertising! That’s what they have on their walls with all the customer service awards. The worst customer service and product. I purchased furniture that started to fall apart and paint coming out after 4mo. I submitted a claim part of their procedure. So I can returned the items and Shay in returns and exchange gave me the biggest attitude like the furniture is coming out of her own house. Just because she wasn’t knowledgeable enough about the procedure. They made me Talked to “customer support” Laura well no support there just to tell me I have too resubmit the claim caused they don’t have anything on their end while I had a claim number send by them. Just a big waste of my time when it is an even exchange for furniture that is manufactured defect. I don’t recommend them at all save your money and time.

AWF is an awesome furniture store that has great prices and quality products. The people and staff there are helpful and informative. Caleb helped me with a return and it was easy and breezy. No hassle just very accommodating! I have made several purchases and people love my selections from AWF in Gilbert, AZ. I recommend this Gilbert location for the friendly service and large selection of excellent furniture. Great prices! Thanks again AWF from a happy and satisfied customer!

I have been to this place several times and I must say that in terms of quality it always exceeds my expectations.You get what you pay for. You can find furniture for any type of budget. The only thing I found lacking in this store was customer service, usually the people who had helped me were there simply to sell but on this last occasion I went here looking for a vanity and what was my surprise that the person who helped me was completely patient, friendly, and knew the business very well in general. If you are thinking of going here and getting good service in general, ask for Johnny Marovich and I assure you that your purchase will be pleasant. Thank you Johnny for your help, we'll be back soon.

We bought a very nice couch and eight-person kitchen table. Furniture seems quality and very nice. It was a shame and the same experience in the past when we bought a couch as well that we had to wait over 6 weeks just for our chairs to be delivered.

Eclectic and good selection

Purchased a new bedroom set and mattress. Was told by sales rep the mattress would arrive in about two days. Five days later, no call from AFW. Tried calling multiple times, selected the order desk, and it just rings. Their phone system finally hung up on me after literally 50-60 rings. Customers can't reach them. I don't accept 'we're really busy' as an excuse for not adequately staffing the phones. If I want order status, I'll have to drive to the store. Not good.

My wife and I were searching for a new couch. We looked at a number of different places in town. American Furniture Warehouse not only had the best selection but they had the best prices. And while we talked to a number of different sales reps over a period of two weeks while we were shopping, Dan Dan was the one that gave us the best information and helped us make a decision. We have made a number of purchases here. And while AFW may not be the best place for every furniture option one might need for their home, we're extremely happy with our new couch. The only downside was I feel was having to pay a crazy high fee when it came to the delivery charge.

Very rude coustomer service. Quote on quote "where rlse do you think you go for shoping" such a rude coustomer service.Took 6 months for shipping and after multiple calls. Before delivery added some more furniture and was added new delivery fee. Will never buy from these guys.

This is HUGE place, but still didn't have the sleeper sofa we needed. We needed one 77 inched wide or under in a full bed.

Decent prices. Lots of choices. Employees very helpful!

Very bad customer pick up. The guys are lazy, they don't want to work too much. Crazy!

I am extremely dissatisfied and disappointed with American Furniture. When we purchased furniture totaling over a few thousand dollars, we were assured by the salesperson that we would receive 12 months of interest-free financing. However, after eight months, we were unexpectedly charged interest on the purchase. Not to mention we were charged on the total loan we took out on the credit card for the furniture not just what we owed, which was never spoken about during the transaction. We owed only about $500 more and they charge us $500 in interest. I contacted customer service to resolve the issue and was informed that there was nothing they could do because the salesperson who made the promise was no longer with the company. Despite speaking with a manager, the response was unhelpful and dismissive. Given this experience, I cannot recommend American Furniture to anyone. The lack of follow-through and poor customer service has left me deeply frustrated. Additionally, we encountered a problem with one of our coffee tables not holding up in quality. When we sought help, we were told we would have to pay PER HOUR for the repairs and a $90 delivery fee just for them to pick up the item and another $90 just to drop it back off. In the contract it stated there was a one year warranty, WHICH WAS ANOTHER LIE. Given these issues, I cannot recommend American Furniture to anyone. We would gladly pay a little more for better customer service and higher-quality products.

I have bought many pieces from here the service and especially the quality have gone downhill. They used to just take care of any issues now it takes days for them to get back to you and they want to charge to come out and fix issues that should have never happened in the first place. My chair support broke on day two I am 3 hours away and did an 8 hr round trip just to pick up the furniture. Day one I was missing pillows which are supposed to ship out but have not yet and the holes for my screw in feet were not cut out so I had to handle that as well. After this most recent experience I can say I am done with AFW and will look elsewhere for better service and furniture. The reviews on google may certainly be padded due to the overwhelmingly negative reviews in other platforms. Buyers beware. As for my damaged furniture I will fix it myself as I have the tools and I am qualified I am sure they would likely do an unsatisfactory repair anyways.

Great products, great promises- spend a few grand there and they flop entirely on delivering intact products and fixing what they do wrong.

Lots of choices friendly staff no salesmen trying to force sales

Furniture is nice but the customer service is incredibly unprofessional they will just hang up on you if they don't want to help we have had to deal with them multiple times and it is almost impossible to get someone that is willing to do their job

bought my office chair 3 months ago and youd think I bought it 3 years ago.....

I bought a bed and couch from here not too long ago. Bed delivered with some cracks and defects however AFW did agree to replace and fix the issue. I bought an expensive couch with AFW and paid for delivery. Upon delivery I noted that there was a section that was faded and within the next few weeks I noted significant fading. I talked to AFW who informed me that I can it return but will have to incur a restocking fee and delivery fee again. Upon questioning why I would have to incur costs I was informed "well thats a manufacture issue and not our problem." Basically AFW will have no issue selling you low quality items and not correcting the issue.

Absolutely horrible customer service. They just know how to take your money and don't stand for their product. We had picked up several items from them and a dresser had some damage. My partner called them and they said they're going to send someone to fix, the guy showed up and looks at it and then tells me they're going to send us new drawers. A lady calls me right after and tells me I need to deal with manufacturer because it's been more than 30 days. I told her we called you weeks ago and how come nobody told us back then? the she proceeds to tells me that I caused the damage and I'm not welcome to shop there anymore. The amount of lies after lies they say to keep your money is incredible. Unprofessionalism, rudeness. The woman over the phone talked to me like I'm a child, I don't know maybe that's how she talks to anyone with a foreign accent. I am very unhappy with this business.

I have only ordered online with delivery and always received excellent service Recently, I called the store asking for assistance with an item I ordered, and the person who answered couldn't be more curt answering my question about whether a shelf inside a cabinet was visible through the cane door. He said "everyone sees color differently and you have to come into the store". Huh? my question wasn't about color! Anyone with vision can see a shelf through a cane door. It's visible in the photo online but online photos are not always accurate. What you see online may not be that glaringly apparent in real time. I figured if I called, a salesperson could take a look and answer. Nope! He was clearly bothered, reluctantly said when he was back on the floor he would take a photo of the item and text it to me, and never did. Not everyone who lives 10+ miles from AFW has the time to go in-store, and this is what customer service is about, helping the customer if you accept online orders! At least I know if the shelving is visible through the doors once delivered I can return the item, and suck up a 15% restocking fee. I work in customer service and always go above and beyond.... guess the person I spoke to didn't really care about his job.

Everyone was so helpful and thoughtful. Thank you

Bought a couch and loveseat. Delivery was fast and right on time.

I called customer service about an issue with a previous purchase. Jordan took care of my problem effortlessly. I've always liked AFW. I have made many purchases over the last five years Customer service always exceeds my expectations. Thank you Jordan. You made my life a bit easier

A great place to buy furniture. They have a large selection and it is well organized. We found exactly what we needed. The salesman was very patient & helpful (thank goodness because we sat in dozens of chairs and couches). The check out was fast and smooth. And the best part was that the furniture was delivered exactly as promised.

The delivery drivers speed in my private community. Monte Vista resort 55+. I'm gonna have mesa police department take them away an tow the truck, trespassing

Fabulous selection of furniture, fantastic staff. Oh ya, great prices! 5-Stars

Great sales person we had. Thanks, Hayden. Great prices and complete satisfaction.

Worst experience ever with American furniture warehouse. Made a purchase and ordered two chairs and a desk when my delivery got here they only delivered one chair and one desk they’re refusing to correct the problem and telling me basically I need to go on and re-purchase the chair that was supposed to be included in my original purchase they are taking zero responsibility for their error and they want to charge me an additional delivery fee. We do not live near American furniture warehouse so it is not as if we can just drive there to go pick an item up. They are unwilling to assist in anyway. Alexis the manager was zero help she just told us to go and make a different purchase. The sales associate doesn’t even work again until Thursday. We needed this fixed today and that definitely won’t be happening. UPDATE! Sales associate is not taking any accountability as a matter of fact, he’s blaming it on a miscommunication! There was no miscommunication, He just messed up our order and isn’t willing to be accountable for it. I filed a Better Business Bureau complaint and of course AFW reached out to me because of that, suddenly they wanted to try to resolve the problem when I called the store the same day and Alexis, the supposed manager at that time said there was nothing she could do. Regardless, the story that the sales associate gave makes zero sense. He said that part of my purchase was not completed because it was on backorder and I was unsure if I wanted the item, but he must not have remembered that the desk I ordered also was on backorder, which is why when I ordered it on July 6 I wouldn’t be able to get it until the end of July and I didn’t receive it until July 28…. Make it make sense… ZERO ACCOUNTABILITY. The only resolution they offered me was going back to the store to purchase the item that I originally wanted, but there’s no way of knowing if my item that I wanted is even available or if it will be on backorder And they may have to wait even longer for it. They offered 10% off the item and free delivery. But why would i want to go back to the store when theres no guarantee the chair I ORIGINALLY requested is in stock?

Unbelievable selection and great prices.

I have had nothing but good experiences at AFW. The staff are friendly and helpful. The selection is amazing! Delivery is fast and the delivery guys are very professional.

Pésimo servicio al cliente. Mi esposo y yo compramos un conjunto de muebles para nuestra recámara, nos dijeron que tendrían disponible una cama king en un plazo de 2 DÍAS cuando llamamos para agendar la entrega nos dijeron que ya no la tenían y que tendríamos que esperar hasta octubre ya que no tenían la cama (los otros muebles ya estaban en stock), llamamos al día siguiente para tratar de aclarar el problema y cuando decidimos volver a cama queen nos dijeron que no tenían ni queen ni king y que ya no sería si no hasta diciembre la entrega, y que además usaron uno de los muebles que habíamos ordenado para venderlo a otra persona porque “pensaron que esperaríamos hasta diciembre” esas fueron las palabras del manager. Después de todo esto no nos resolvieron nada ¿Cómo se pasa de una espera de 2 días a una de 5 meses? ORDEN CANCELADA

We purchased a entertainment center that was delivered was missing front know, back middle leg was split in two missing plastic foot disk, front door was broken and missing stain in many spots on the front. Today we purchased a end table and picked in up. It didn't have the back legs drilled out, missing stain and stain that was a big run across the top. We will not be purchasing any more furniture from them.

2nd Update: Since the email provided does not work AFW. Here's the info you need– Order: 84G992480 Item number in question is: 1A-70107 Dallas Brown Swivel Recliner If the chair never worked how is the warranty any good? Makes no sense. You NEVER fixed it. UPDATE: American Furniture Warehouse replied to my original review on YELP to appear to "care" about their customers but the email they provided was bogus!! What a scam company. Can you give a no-star review? Bought a "gliding" recliner that has not worked for more than a week since we got it. The "glider" mechanism has been replaced three times. Now it needs a fourth change and they want us to pay for parts and the labor even though this chair has not worked since purchase. Not a great experience. Buyer beware.

I had a great experience shopping. No sales pressure, decent selection. Not too busy even for a Saturday. Found what I thought would work for my new house: kitchen dining set, two recliners, and a custom sectional. That afternoon, I got a call from the sales rep I worked with that the price for the sectional was wrong and was actually about $600 more than I’d already paid. Got emailed a link to pay the difference. I tried to negotiate down and got a token amount off of shipping costs. Not enough of a correction to their mistake so I canceled the sectional and coordinating recliner the next day (Sunday.) Refund on the recliner came through right away. Two+ weeks and 4 requests (one in person and 3 calls) later and I still don’t have the sectional refunded- just promises of it coming in a few business days. Delivery of the other pieces I kept were smooth and they’re great. AFW is an affordable place to buy something in stock but buyer beware of custom orders or misleading promos!

Horrible Company and service!! Do not buy anything here. We have bought a few pieces of furniture here and all have had issues but the past 2 times were the last time and the worse. We bought a chair in Feb 2022.. It came broken when delivered and we showed the driver, the driver claimed that they could not return it and we had to go through the warranty process. We did and they did not fix it and we argued for 2 years.. I bought my wife a chair in Nov. 2024 and it ripped at the seams within 1 week. We called for the warranty and this time they did come out to repair it. The repair guy said it had to be taken to the shop to be fixed. They wanted to charge for pickup but after showing the emails from the past 2 years with the sofa they picked it up free and said they would fix both pieces for us. We were very happy and now fast forward 6 months... We did not have furniture for 4 months since they picked the pieces up. When they brought them back the delivery driver was 1 hour early and we nearly missed him. No call ahead nothing, just showed up and we luckily were pulling up at home when he was arriving. Upon inspection of the furniture it was NOT repaired!! The driver saw this and told us he would take it back as he say it was still ripped and not fixed correctly. The driver called his office and the manager told him to leave it and for us to do another warranty claim and he told them No, he was taking it back. It has been 5 months now and we still have no living room furniture and they do not care. This is my last time shopping here and I will never recommend them to anyone at all.. Bad service, poor quality and not worth the price.

Always a great experience. I love how the sales people aren’t pushy, they just walk around incase you need them, but don’t force you into stuff.

Garbage customer support

Alvin was extremely helpful when picking out my furniture, and making sure it all came together. The delivery service was also exceptional! I would give 10 stars if I could!!!

Great selection and prices

Huge place they have almost everything you need for your home

Great selection and prices mostly, sometimes my wife and I just come here when we’re bored to look at all the fun stuff! Always a clean store.

AFW is thee best around. They are far superior in quality, selection, service and pricing. Plus you basically have to approach a salesperson when you want assistance as they’re not like the sharks that follow your every move at other furniture stores. We will never shop anywhere else and anyone that does is a darn fool! From living room to bedroom and beyond, we’ve filled our home with their amazing products and will continue to do so for years to come.

Just go explore enjoy. There is something for everyone. Indoor outdoor furniture, chachkies, unique and also very practical furnishings. Pillows and paintings and wall decor. It is an adventure. Low pressure sales people. Highly recommend. AFW just opened a new store in Marana in Tucson, Arizona.

Always great service

Our new mattress was delivered and the delivery folks were professional and courteous. The issue was with the removal of our old mattress that we paid a removal fee for. They refused to take the old mattress and blamed some Covid policy. We now have a king sized mattress blocking our hallway to one side of our home. When my wife was talking to the employee at AFW the lady hung up on her. Now we are stuck trying to figure out how to get rid of this mattress.

Best furniture shopping experience ever! I highly recommend American Furniture Warehouse!

Very disappointed I have a damaged chair and yet I don’t get a full refund I will go on social media and put reviews

DONT BUY FROM THIS PLACE ! Bought a Recliner from them and found it to be unstable and way over stuffed. The floor model was just fine. Almost fell over in it by just sitting down. Reached for a tissue on the side same thing happened. Tried to return it and pick a different one they want to charge me 15% for returning it. The stores Customer service was fine but the company overall is terrible. NEVER AGAIN WILL I EVAN GO INTO THEIR STORES.

Good experience exchanging mattress under warranty.

We looked all around for the best couch and dining set for our new home. This was our first big purchase and Johnny the sales rep was so helpful he was knowledgeable and didn’t rush us. We finally found one and the paper we filled out was very easy and he was super helpful with all that. Thank you Johnny for the help🤩

We had the best experience at American Furniture Warehouse! (We always do..but this time was exceptional) We got a sectional and had to order bc they were out of stock. I messaged our awesome sales associate CeCe in hopes it would be in early. She let me know we were still waiting on the wedge for the couch, but everything else was in stock. She called me back an hour later letting me know that her and Tori (in customer service) worked their magic and got a wedge locally so that we could have a complete couch delivered much earlier than expected! The above and beyond customer service that CeCe and Tori went through was amazing and so grateful for them both! Highly recommend CeCe to help in all things furniture. Working magic..thank you American Furniture Warehouse!

Love my new bed can’t wait to order my couch set next, on time delivery and they put it together for me. Which was great because I did not have the energy they did the job less then 30 minutes in and out. Thank you

Dealing with AFW from the start has been a pleasure. The delivery from CO to KY went without any problems. The delivery team was excellent. They were friendly & efficient setting up the furniture. I would highly recommend AFW if I could give 10 stars I definitely would. 👍👍

Will continue to shop there. Everyone has been more than helpful

The delivery guys were great. Fast and friendly.

Customer service, prices, and delivery were all phenomenal.

it all started with our sales person He was helpful but not pushy also friendly and helpful when we asked

I purchased several furniture from AFW due to their best price. 1). SOFA-PULL OUT SLPR-GRY Purchase Date: 06/30/2023 01:28 1A-SKYLAR Qty: 1 Price: $748.00 Total: $748.00 Delivery: $89.00 Net Amount: $837.00 Sales Tax: $62.09 Total: $899.09. 2). PORTLAND CREDENZA Purchase Date: 05/28/2023 19:10 PO-826 Qty: 1 Price Total: $398.00 Sales Tax: $31.05 Total: $429.05 3). Stealth Executive Gaming Chair, Black SKU: 8871BLK $188.00 All these past deals were the lowest compared to other sites. But this time, I made a purchase that I regret. AFW overpriced the Munich - 63" TV Stand with Doors and Drawer, Oak SKU: 14349 at Sub-Total: $329.00 with tax: $27.30, Order Total: $356.30. They officially lost my business. Since they won’t refund the difference of their competitors. So I’m taking the hit 15% handling fee ($53.445) to get back $107. I’ll be purchasing from South Shore furniture. South Shore Furniture (original seller) sells it $195.00 on sale (they listed original price $300). And Amazon sells it at $199.00.

Hands down... The best place to buy furniture in the Phoenix area. No contest.

I’ve had multiple deliveries at a couple different homes over the years with AFW, they’re always super kind and very efficient. Furniture has been of great quality, especially for the price. Delivery fee is extremely reasonable.

The customer service provided in store was great. They were very patient with us and my in-laws. The delivery was also very swift but great.

Was looking for an office chair and was thinking of ordering online but glad I went to American Furniture Warehouse first. They have a huge selection of office chairs and the one I was looking at online was the same price but the most uncomfortable chair I have sat in. Glad I did not order online and went in store to find a great deal on a chair that I know is comfortable.