We purchased a entertainment center that was delivered was missing front know, back middle leg was split in two missing plastic foot disk, front door was broken and missing stain in many spots on the front. Today we purchased a end table and picked in up. It didn't have the back legs drilled out, missing stain and stain that was a big run across the top. We will not be purchasing any more furniture from them.

2nd Update: Since the email provided does not work AFW. Here's the info you need– Order: 84G992480 Item number in question is: 1A-70107 Dallas Brown Swivel Recliner If the chair never worked how is the warranty any good? Makes no sense. You NEVER fixed it. UPDATE: American Furniture Warehouse replied to my original review on YELP to appear to "care" about their customers but the email they provided was bogus!! What a scam company. Can you give a no-star review? Bought a "gliding" recliner that has not worked for more than a week since we got it. The "glider" mechanism has been replaced three times. Now it needs a fourth change and they want us to pay for parts and the labor even though this chair has not worked since purchase. Not a great experience. Buyer beware.

I had a great experience shopping. No sales pressure, decent selection. Not too busy even for a Saturday. Found what I thought would work for my new house: kitchen dining set, two recliners, and a custom sectional. That afternoon, I got a call from the sales rep I worked with that the price for the sectional was wrong and was actually about $600 more than I’d already paid. Got emailed a link to pay the difference. I tried to negotiate down and got a token amount off of shipping costs. Not enough of a correction to their mistake so I canceled the sectional and coordinating recliner the next day (Sunday.) Refund on the recliner came through right away. Two+ weeks and 4 requests (one in person and 3 calls) later and I still don’t have the sectional refunded- just promises of it coming in a few business days. Delivery of the other pieces I kept were smooth and they’re great. AFW is an affordable place to buy something in stock but buyer beware of custom orders or misleading promos!

Horrible Company and service!! Do not buy anything here. We have bought a few pieces of furniture here and all have had issues but the past 2 times were the last time and the worse. We bought a chair in Feb 2022.. It came broken when delivered and we showed the driver, the driver claimed that they could not return it and we had to go through the warranty process. We did and they did not fix it and we argued for 2 years.. I bought my wife a chair in Nov. 2024 and it ripped at the seams within 1 week. We called for the warranty and this time they did come out to repair it. The repair guy said it had to be taken to the shop to be fixed. They wanted to charge for pickup but after showing the emails from the past 2 years with the sofa they picked it up free and said they would fix both pieces for us. We were very happy and now fast forward 6 months... We did not have furniture for 4 months since they picked the pieces up. When they brought them back the delivery driver was 1 hour early and we nearly missed him. No call ahead nothing, just showed up and we luckily were pulling up at home when he was arriving. Upon inspection of the furniture it was NOT repaired!! The driver saw this and told us he would take it back as he say it was still ripped and not fixed correctly. The driver called his office and the manager told him to leave it and for us to do another warranty claim and he told them No, he was taking it back. It has been 5 months now and we still have no living room furniture and they do not care. This is my last time shopping here and I will never recommend them to anyone at all.. Bad service, poor quality and not worth the price.

Always a great experience. I love how the sales people aren’t pushy, they just walk around incase you need them, but don’t force you into stuff.

Garbage customer support

Alvin was extremely helpful when picking out my furniture, and making sure it all came together. The delivery service was also exceptional! I would give 10 stars if I could!!!

Great selection and prices

Huge place they have almost everything you need for your home

Great selection and prices mostly, sometimes my wife and I just come here when we’re bored to look at all the fun stuff! Always a clean store.

AFW is thee best around. They are far superior in quality, selection, service and pricing. Plus you basically have to approach a salesperson when you want assistance as they’re not like the sharks that follow your every move at other furniture stores. We will never shop anywhere else and anyone that does is a darn fool! From living room to bedroom and beyond, we’ve filled our home with their amazing products and will continue to do so for years to come.

Just go explore enjoy. There is something for everyone. Indoor outdoor furniture, chachkies, unique and also very practical furnishings. Pillows and paintings and wall decor. It is an adventure. Low pressure sales people. Highly recommend. AFW just opened a new store in Marana in Tucson, Arizona.

Always great service

Our new mattress was delivered and the delivery folks were professional and courteous. The issue was with the removal of our old mattress that we paid a removal fee for. They refused to take the old mattress and blamed some Covid policy. We now have a king sized mattress blocking our hallway to one side of our home. When my wife was talking to the employee at AFW the lady hung up on her. Now we are stuck trying to figure out how to get rid of this mattress.

Best furniture shopping experience ever! I highly recommend American Furniture Warehouse!

Very disappointed I have a damaged chair and yet I don’t get a full refund I will go on social media and put reviews

Let's be honest, this place is only popular because it's huge, and they are huge for a reason. They make a lot of money from customers since it's a no negotiation policy, I never pay retail. I went in and saw a couch set for $2,300 out the door with delivery and tax, which they charge 5% of total price. I went to another location and saw the same exact product in the same color for $1,860 out the door with delivery and tax. I've been in sale for over 10 years. Explore your options. You never go to one place for all. Otherwise, you'll end up spending more if there's a better deal out there.

DONT BUY FROM THIS PLACE ! Bought a Recliner from them and found it to be unstable and way over stuffed. The floor model was just fine. Almost fell over in it by just sitting down. Reached for a tissue on the side same thing happened. Tried to return it and pick a different one they want to charge me 15% for returning it. The stores Customer service was fine but the company overall is terrible. NEVER AGAIN WILL I EVAN GO INTO THEIR STORES.

Good experience exchanging mattress under warranty.

We looked all around for the best couch and dining set for our new home. This was our first big purchase and Johnny the sales rep was so helpful he was knowledgeable and didn’t rush us. We finally found one and the paper we filled out was very easy and he was super helpful with all that. Thank you Johnny for the help🤩

We had the best experience at American Furniture Warehouse! (We always do..but this time was exceptional) We got a sectional and had to order bc they were out of stock. I messaged our awesome sales associate CeCe in hopes it would be in early. She let me know we were still waiting on the wedge for the couch, but everything else was in stock. She called me back an hour later letting me know that her and Tori (in customer service) worked their magic and got a wedge locally so that we could have a complete couch delivered much earlier than expected! The above and beyond customer service that CeCe and Tori went through was amazing and so grateful for them both! Highly recommend CeCe to help in all things furniture. Working magic..thank you American Furniture Warehouse!

Love my new bed can’t wait to order my couch set next, on time delivery and they put it together for me. Which was great because I did not have the energy they did the job less then 30 minutes in and out. Thank you

Dealing with AFW from the start has been a pleasure. The delivery from CO to KY went without any problems. The delivery team was excellent. They were friendly & efficient setting up the furniture. I would highly recommend AFW if I could give 10 stars I definitely would. 👍👍

Will continue to shop there. Everyone has been more than helpful

The delivery guys were great. Fast and friendly.

Customer service, prices, and delivery were all phenomenal.

it all started with our sales person He was helpful but not pushy also friendly and helpful when we asked

I purchased several furniture from AFW due to their best price. 1). SOFA-PULL OUT SLPR-GRY Purchase Date: 06/30/2023 01:28 1A-SKYLAR Qty: 1 Price: $748.00 Total: $748.00 Delivery: $89.00 Net Amount: $837.00 Sales Tax: $62.09 Total: $899.09. 2). PORTLAND CREDENZA Purchase Date: 05/28/2023 19:10 PO-826 Qty: 1 Price Total: $398.00 Sales Tax: $31.05 Total: $429.05 3). Stealth Executive Gaming Chair, Black SKU: 8871BLK $188.00 All these past deals were the lowest compared to other sites. But this time, I made a purchase that I regret. AFW overpriced the Munich - 63" TV Stand with Doors and Drawer, Oak SKU: 14349 at Sub-Total: $329.00 with tax: $27.30, Order Total: $356.30. They officially lost my business. Since they won’t refund the difference of their competitors. So I’m taking the hit 15% handling fee ($53.445) to get back $107. I’ll be purchasing from South Shore furniture. South Shore Furniture (original seller) sells it $195.00 on sale (they listed original price $300). And Amazon sells it at $199.00.

Hands down... The best place to buy furniture in the Phoenix area. No contest.

I’ve had multiple deliveries at a couple different homes over the years with AFW, they’re always super kind and very efficient. Furniture has been of great quality, especially for the price. Delivery fee is extremely reasonable.

The customer service provided in store was great. They were very patient with us and my in-laws. The delivery was also very swift but great.

Was looking for an office chair and was thinking of ordering online but glad I went to American Furniture Warehouse first. They have a huge selection of office chairs and the one I was looking at online was the same price but the most uncomfortable chair I have sat in. Glad I did not order online and went in store to find a great deal on a chair that I know is comfortable.

Their furniture is literally bottom of the barrel, cheap, Chinese, JUNK! I purchased a kitchen table, a sectional, a TV stand, and a bed from them for Christmas. ALL of it has fallen apart in 6 months!! Buyer beware! Their delivery technicians cracked my floor, they refused to pay for it and said the damage happened before they delivered. Alex their delivery driver is SO unprofessional, they hire Apache junction tweakers! I don’t recommend at all!!

These young men are excellent. Very professional and friendly. Need to exchange one piece and they handled it with no problem. They even took out my old furniture for me. 10 stars!

I love my new bed and the gentlemen that delivered and set it up were courteous and did a great job communicating when they would arrive. Thank you

Love my purchase and delivery was on time and professional!

See Victor L. He is so great to work with. Excellent experience all around.

Excellent customer support for a warranty repair issue. Assessed and ordered the correct part and came back as soon as received and replaced the part and made sure everything was working.

Great selection of sofas, helpful employees and good prices. Stephen in the couch department was so great and made our couch buying process quick! Austin came and delivered the couches and were in and out within 20min. Very pleased with the quality of furniture and quality of workers.

Great prices, lots of choices lots of sales people. I would shop for your sales person like you shop for your furniture. Pick the one you like

Caleb at the store was very informative and responsive. The furniture was delivered in 2 days. Also, the 2 gentlemen who brought in the furniture were fantastic.

The salesperson was great, and the delivery drivers were incredible-professional and really nice. I love the reclining chair and ottoman I bought. Really well priced compared to other leather reclining chairs and ottomans. I will definitely buy from AFW in the future.

Huge selection and friendly customer service! Delivery was fast and right on time!

American furniture warehouse is a great place to spend your money. Their staff is amazing and the energy they have is incredible. Wonderful customer service.

I get all my furniture at AFW. It’s affordable and the service is great.

Always a pleasure

Huge place & I was worried about walking around to look for a specific type of chair. As soon as I walked in with my sister-in-law there was a greeter and beside him was a line up of motorized carts 🥰 He gave me an operating demo, I signed a waiver and off we went to look for a chair. We were meandering around when a salesperson (Andrea Araujo) asked if we needed help. Once she heard I was looking for a chair that would be comfortable for a person who was having hip replacement surgery, she took us over to the lift chairs. Andrea had helped her grandmother when she was recovering from hip replacement and she knew exactly what kind of chair would work for me. I was able to experience all the chair's features and knew right away it was exactly what I was looking for. From the front door to the browsing & buying, this was the best experience I have ever had buying furniture. The greeter and Andrea were a huge part of my experience on June 6th.

Huge furnichair store with variety options

We've probably bought $20k of furniture here in the last 4 yrs. Great prices and helpful/non-pressure staff.

Very quick and efficient received our peace within two days seamless process! We have already bought several pieces from American home furniture and we will sure continue. Thank you so much.

Delivery guys was excellent! Only thing I never received a call the day before to inform me of my schedule time. I had to call the store the day of delivery to get this information

Third purchase

What a great furniture store! This place is huge! So much selection and the customer service...top notch! My sales associate Dandan was very helpful and professional! Very knowledgeable and all around great guy!

Great service from all employees we dealt with throughout the entire process. Delivery advised the night before of a 2 hour window and communicated the day of delivery updating us as it grew closer to our delivery and the guys that did delivery were great.

Great experience with furniture and delivery service. We went to their warehouse to see their furniture bought what we liked. We received our furniture one week earlier than scheduled. Delivery was good and on time. Delivery we received a notification the day before and a courtesy call the day off. Delivery guys were friendly and professional. They were in and out. Overall, great experience. Highly recommended furniture for your budget and needs.

I purchased a area rug that matched my chairs and tied my room together.

The store was perfect. We bought our furniture and got it delivered for a fraction of the cost compared to other stores. I was looking at similar furniture and cost was way higher every where else. Will go back and finish buying home furniture here.

Great place to shop

Fast clean and polite