3/17/2024 8:46:13 PM
By Jesse Mckinster
Awesome. Delivery and installation. So quick and thorough.
3/17/2024 6:57:26 PM
By Warren
3/17/2024 7:05:25 PM
By Chris Jackson
3/17/2024 2:25:53 PM
By Wes McClain
3/16/2024 7:16:57 PM
By Altha Croom
3/16/2024 3:55:26 PM
By Felis M
3/16/2024 7:38:40 PM
By Erica Biamonte
Gloria was so patient and helpful on the showroom floor. She was able to give quick quotes on the items we looked at.
Our delivery was seamless even with us being 2 hours away. The delivery guys were amazing as well. Thanks!
3/16/2024 7:45:38 PM
By Alicia Ginger
3/16/2024 7:52:19 PM
By Lila Lopez
Excellent service and seamless delivery by Jose and Chris,! They were phenomenal, very professional and polite. Thank you!
3/16/2024 4:12:32 PM
By Nelson Hooks
Outstanding service 👏🏽 👌🏾 👍🏾
3/16/2024 3:20:16 PM
By Sharon Short
3/16/2024 2:33:35 AM
By H H
3/16/2024 2:27:59 AM
By Gene Hobbs
The sales guy acted like my best friend until the payment was submitted. However companies and especially sales need to understand the transaction is not complete until all furniture has been delivered without issue. I incurred multiple issues. First I made it CRYSTAL CLEAR to the sales rep named Zach that whatever time that he told me they would deliver needs to be very accurate as I was in another state and had to ask friends for a favor to be there when the furniture was delivered in Wellton Arizona. Zach said that he reached out to the shipping supervisor and the furniture would be delivered on Friday morning by around 9:30am as this would be the first stop. This was discussed two weeks in advance. On the day before delivery Zach sent a txt that said, 'Wanted to let you know that they may not be there until 1PM. I immediately replied back stating this was going to be a problem as the only people I knew that could be there had an appointment and probably could not be there when the furniture was delivered. Zach said he once again spoke with the shipping supervisor and said they would be there no later than 1:30. I had to contact the individuals that were going to be there and ask them if they could be there at 1:30. They said they would delay their appt until 1:30 but could not wait any longer. At 1:30 the delivery people still were not there. My friends could wait no longer and had to leave. I had to quickly find someone that I did not know very well and ask them to be at the house upon delivery which I was then told would be around 3:00. The delivery people did not arrive until I think around 3:330-4:00. One of the bedroom dressers was damaged and had to be sent back. I had ordered two night stands. I was informed that one of the night stands was taller than the other. These night stands should have been identical. So they took the taller night stand back. The driver said they would deliver the following Friday and that someone would let me know when. I caught a flight out to the house in Wellton Az from Georgia. I noticed the headboard on the bed was cracked. I waited until Wednesday before reaching out to American Furniture to inquire. First I contacted Zach. I called him and he immediately sent me a text asking me to text him instead. I immediately text Zach asking when to expect delivery and to tell him about the crack in the headboard. He NEVER responded. I waited until the next day and then text Zach once more. NO RESPONSE. I then contacted the customer service number and spoke with a female rep that was very helpful. I sent her pictures of the cracked headboard. She gave me a couple of options and then scheduled the delivery along with a new headboard. When the furniture arrived on the next Friday the delivery drivers were very professional and nice. I inspected the furniture when they removed it from the truck before bringing into the house. All looked good. I assisted the delivery guys with the furniture. After they left I just happened to look over at the new night stand and then glanced at the other night stand delivered two weeks before. It was then that I noticed that the night stand that was just delivered was once again taller than the other nightstand. These two nightstands should have been identical. So American Furniture made the same mistake twice!!!! I am tired of this entire mess of an experience and decided not to contact customer service. Decided to just live with the wrong nightstand they delivered. Once again I want to mention that the customer server famle I dealt with on the phone resolved my issue quickly and without hesitation. It is not her fault that they once again delivered the wrong night stand. The sales guy Zach needs to learn that communication is CRITICAL until all furniture has been delivered. The company should take away some of his commission from the nearly $9000 that I spent. This review will go out to multiple social media channels.
3/15/2024 11:51:29 PM
By Jim
3/15/2024 4:23:35 PM
By Andrew Creasman
This is my second time purchasing from American Furniture Warehouse (first time at this location), and I have to say that they make things very quick and painless. Yes, the sales reps on the floor work on commission, but, in my experience, nobody is vying to get your attention or disrupt your shopping experience. When my wife and I had decided on a piece we wanted to purchase, Tall Brandon made ordering a breeze.
3/15/2024 5:52:42 PM
By SAJIN ANAND
Terrible customer service...
3/15/2024 6:01:59 AM
By Mariam Mustafa
Bought royal blue couch, and when I get home, I opened it from the box. It was not brand new literally the color faded and that is the second time, I purchased some thing and they give me used returned item and when I bought it, I made sure telling the seller do not give me used one that been returned and they did the same thing, when you buy something make sure you open it there because return policy if you just drive around the park a lot and bring it back they will charge you 15% from the retail price. I’m not happy with the purchase
3/13/2024 4:27:52 PM
By Daniel 1k
3/14/2024 5:39:21 PM
By Vincent Acosta
I think my house is american furniture showroom lol, great furniture for reasonable price.
3/13/2024 7:15:40 PM
By Jenny Cline
3/13/2024 3:35:40 PM
By Terri Walters
3/14/2024 6:38:12 PM
By Bob Bennett
3/13/2024 7:05:05 PM
By Matt Palmer
3/15/2024 3:41:16 AM
By Wendy Zwall
Quick service good prices!
3/14/2024 8:18:21 PM
By Wade
3/13/2024 7:00:08 PM
By James Harris
3/14/2024 7:11:55 PM
By LaVelle Charles
The delivery team is an amazing team
3/13/2024 4:59:56 PM
By Tiffany Lemon
3/13/2024 9:41:38 PM
By Tracey Marler
3/14/2024 10:38:28 PM
By larry maijala
3/14/2024 8:52:17 PM
By maryellen walter
3/14/2024 3:10:57 PM
By Sue Connor
3/14/2024 11:30:45 PM
By Petrice
3/14/2024 8:40:50 PM
By Gail
AFW delivered my furniture right on time, and the 2 young men were very courteous and professional. Terrific prices too! I would definitely recommend them! A+
3/12/2024 9:16:07 PM
By Veronica Rodriguez
Se las recomiendo
3/12/2024 8:07:51 PM
By Nancy Schneider
AFW has so much to pick from! We had a great salesman who helped us decide what we wanted. Our chairs had to be ordered and they got here in half the time. The delivery was smooth sailing! The delivery men were very professional and courteous and did a great job.
3/12/2024 4:20:15 PM
By David Tyler
Spectacular, from sales all the way through to delivery!! Not to mention we are extremely satisfied with our purchase!!!
3/12/2024 5:00:04 PM
By Karthikeyan Ramasamy
3/12/2024 7:03:39 AM
By J's Team
3/10/2024 8:14:18 PM
By Phyllis Borchardt
Looking for a match for previous purchase
3/10/2024 11:18:33 AM
By Jessica Ledsworth
3/12/2024 6:19:37 AM
By Tessa Arano33
Found the perfect bed. Is going to several different places And this one had the best price
3/10/2024 4:01:48 PM
By Chip Tancil
3/10/2024 5:41:25 PM
By Brandon T
3/12/2024 5:30:11 AM
By Luis Fernando Trillos Vasquez
Complicado el retiro de la mercancía hay que mostrar los medios de pagos ,las tarjetas la factura y identificación .
3/10/2024 7:29:59 PM
By Donald Stupfel
Called in from long distance on sleeper sofa love seat set. Salesman (Brandon) was very helpful!! Delivery was exceptional!!!
3/11/2024 8:17:58 PM
By kelsy Viall
Get all my furniture here from recliners couches and rugs and i love the customer service always smiles and is easy to get in and out when buying something definitely recommend and my go to when here is Paul he's got good customer service and has helped my family and i with all our household furniture!
3/10/2024 3:56:12 PM
By Ann Jenkins
We had a great experience working with Zach. We will go to AFW for all of our furniture!
3/10/2024 5:46:29 PM
By Leo Ponce
3/12/2024 1:42:32 AM
By Danielle M English
3/11/2024 6:55:26 PM
By Yaneisy Suarez
Excelente atención en la tienda y los muchachos que hacen el delivery muy eficiente su trabajo gracias por todo
3/11/2024 3:10:30 PM
By Dave Huyck
Great staff and a wonderful buying experience
3/10/2024 4:54:20 PM
By Vanessa Palomino
3/11/2024 4:49:20 AM
By Juan Quiroga
3/9/2024 8:29:10 PM
By Amy Jo Albright
3/9/2024 5:01:12 PM
By Evelyn Ortiz
3/9/2024 8:14:57 PM
By Karina Perez Garcia
3/9/2024 7:18:27 PM
By Carla Beck
3/9/2024 6:17:50 PM
By Sylvie Johnson
They did a fabulous job, I can’t complain I will recommend my friends to shop to America Furniture Warehouse.
9/3/2022 10:07:41 PM
By Bob and Kathy Mayberry
Excellent service
3/8/2024 10:17:29 PM
By Deb Carter
Been a happy customer for 11 years.
3/8/2024 7:16:01 PM
By James Wallace
The technician that came out was prepared to do the job he did it well in a decent amount of time.
3/8/2024 8:04:07 PM
By Dora Beltran
3/5/2024 9:10:46 PM
By Patrick Daugherty
3/4/2024 3:35:35 PM
By Renae Canez
I received excellent customer service by Sheri and her manager in the showroom & they worked magic for a deliver. The only issues are it was the wrong headboard (supposed to have charger plug in) & some of the lights were burned out and on the couch.
3/7/2024 7:16:38 PM
By Patty McNeil
Zach has been a pleasure to work with. He has helped me with three separate orders. All of the delivery guys have been professional and eager to help with placement of our furniture. Great customer service
3/7/2024 8:38:07 PM
By Dennis Glass
3/4/2024 7:43:26 PM
By Jill McArdle
12/29/2021 10:48:34 PM
By Diana
3/5/2024 2:51:17 AM
By Benadette Ngamelue
Sonia Curran was very helpful today, she took time to walk around the store with me and answered all my questions.
3/5/2024 4:35:55 AM
By raul gamboa
Loaders are well equipped to secure your items. Somehow everything fit and that's impressive.
3/8/2024 12:47:03 AM
By Alma Lugo
Excellent
3/6/2024 6:31:06 PM
By Anydeep Kaur
3/8/2024 6:56:45 PM
By An Nguyen
Reasonably priced, fast delivery, assembled for you, and came early in the delivery window. Thank you!
3/5/2024 9:39:43 PM
By Tori Elsner
3/4/2024 4:26:35 PM
By Rose
3/5/2024 4:06:04 PM
By Carolyn Folsom
3/5/2024 6:52:16 PM
By Deantoinette Smith
Great prices wonderful set up services as well they were fast and did a great job
3/5/2024 9:25:02 PM
By Melissa Neumeyer
3/5/2024 3:29:28 PM
By Laura Mathews
Needed an oversized chair to go with our reclining couch and found the perfect one at this store! I love it! Service and delivery were fantastic!
3/4/2024 4:16:17 PM
By Vanessa Woodall
3/5/2024 11:45:24 PM
By My Dream
3/8/2024 3:07:53 PM
By Michael Boyd
3/8/2024 4:17:20 PM
By Nickie Surratt
3/8/2024 3:16:34 PM
By Alex Valle
3/6/2024 4:10:36 PM
By Cathy Parker
3/8/2024 2:36:35 AM
By Azcards77
3/5/2024 11:56:48 PM
By Nader Dahdal
Part of the bed is not aligned or needs replaced
3/6/2024 5:29:32 PM
By Brent M. Denton, Sr.
3/7/2024 8:06:34 PM
By Tami Einhorn
3/5/2024 9:42:30 PM
By Eddy May
This is my second purchase from American and both times it was very easy. I would HIGHLY suggest using their delivery especially if you live in a non-ground floor. They deliver, they setup, not a care in the world and the delivery fee is very reasonable.
3/7/2024 7:43:24 PM
By Deroy Francis
In store was amazing and quick.. Delivery guys was also great will recommend
3/7/2024 7:11:03 PM
By I am Dad Life
Pretty unhappy with sales-
Got a quoted on a couch, paid for couch then got couch delivered. The couch is missing a piece, we inquire with store - oh the salesmen forgot to add that piece even though you stated you wanted the whole couch, So unfortunately we gonna charge you for the additional part.
Bunch of bums!
3/5/2024 5:03:15 PM
By Cheyenne Evans
Loveeeeee my double chaise and more ! I can’t stay off of it. Best investment yet! Will be back for more <3
3/6/2024 4:27:51 PM
By Sookie Mommer
American Furniture is AWESOME
3/5/2024 4:25:53 PM
By Michele Rolliins
No hassle salesperson. On time delivery. Easy and smooth! Thank you!
3/5/2024 5:51:20 PM
By Ken Peters
Love this place. Just made my 3rd purchase in the last 2 months. Michael is a great salesman! The delivery guys were great!
3/7/2024 7:33:51 PM
By Jody Czyzewski
3/5/2024 6:30:20 PM
By Rick Jacobson
3/6/2024 7:28:44 PM
By loco1mexi