3/28/2024 7:16:29 AM
By Angela Ceja
Compre una sala y me salió defectuosa no compren en esta tienda la regrese y me quitaron el 15 % del valor de lo que pague no ay con quien hablar es injusto pues recibí algo muy diferente de mala calidad además borran los comentarios no ay manera no compren aquí tendrán mala experiencia la calidad de sus muebles a bajado drásticamente
3/27/2024 10:50:08 PM
By Terry Smith
We have purchased several reclining sofa and chair sets at AFW. The people who work there are good the furniture we purchased not so much. We’ve just purchased our third set. The chair is less than 4 weeks old and the power mechanism has fallen out and there is an empty whole there now. Repairman will come next week. We bought a set less than 2 years ago and the seat cushion sunk in and it won’t be fixed because the manufacturer doesn’t have the part, so we’re stuck with it. The same seat cushion problem happened to the set we purchased before that. The difference between the 2 sets is, the first one lasted almost 3 years. We’re done with AFW and I am going to try to return this trash and get my money back.
3/27/2024 7:21:46 PM
By Monica Miller
The delivery guys were so polite and they helped us so much. They are very helpful and I’d definitely recommend them to anyone!!!!!
3/27/2024 7:13:09 PM
By Wd Recovery
Amazing. From Sales to Delivery. The delivery gentlemen were professional, courteous, and assembled to perfection...
3/27/2024 4:33:32 PM
By Derrick Taylor
3/27/2024 5:30:11 PM
By Kimberly Y
3/27/2024 3:55:20 PM
By Gina Palm
3/27/2024 5:08:05 PM
By Jeff Foster
Great sales people and service.
3/26/2024 7:52:42 PM
By Ali Maldonado
I love my new table thanks guys
3/26/2024 5:19:41 PM
By Kelly Chaplin-Dahl
We generally always find what we are looking for at AFW at excellent prices. Delivery is fast and communication is great.
3/26/2024 6:15:39 PM
By Dianna Miller
3/26/2024 5:59:06 PM
By Diana Ramirez
3/26/2024 3:46:13 AM
By Jennifer Sweet
3/25/2024 10:10:17 PM
By Kayla Armentor
3/25/2024 8:47:20 PM
By Ricardo Rodriguez
Bought some couches here both customer service and delivery was great
3/25/2024 8:15:09 PM
By RB Montes
Awesome customer service. We were well-received by the salesperson. And most of all, we got what we want to buy for our place.
3/25/2024 5:08:03 PM
By Ginnette Thomas
Nice young men fast set up cam and went 💕🙏🥂
3/25/2024 3:51:31 AM
By Janelle
Is it just me or has this location went downhill a bit? Service seems a bit less these days and we haven’t been able to find any decent dining rooms sets in forever. While we did find a dresser for our guest room this past week we had to go elsewhere for a solid and real wood table for our dining room. So much of the furniture here is cheaply made and with kids we need a great table to withstand years and be durable.
3/25/2024 3:21:57 AM
By Kirsten Boyd
Had the best customer service experience today at the Glendale store. First person we flag down happened to be the store manager John. He took us all around and helped us find exactly what we needed. I grew up in the Denver area and I've known of Jake jabs since I was a little girl.. his TV commercials were famous and we couldn't wait to see what tiger or animal he was gonna have with him. How thrilled I was today to see the wonderful stuffed animals for sale. And they are such an amazing price I had to get 2! It was easy to find people in the red vests. We flagged down Abdul and he got us the dining room chairs that we needed. Also a shout out to Dakota. We were in and out of there in no time. I had so much fun I can't wait to go back. Thanks John. All your people were great and I had a Perfect shopping experience!
4/22/2021 1:30:11 PM
By Angie Avers
Mike was great in helping me pick out my furniture. Every was great. Looking forward to buying more pieces soon.
3/24/2024 7:38:33 PM
By Vernetta Mackbee
The guys where very professional and quick.
3/24/2024 5:05:39 PM
By Nagireddy Bandatmakuru
3/25/2024 12:05:50 AM
By Ralph Geddes sr
3/24/2024 5:20:51 PM
By Ross McIntyre
3/25/2024 12:34:25 AM
By Fleasha Vaughn
3/24/2024 6:12:53 PM
By John Lee
3/24/2024 8:25:18 PM
By Ron Roane
3/24/2024 3:30:40 PM
By Andria Burt
3/24/2024 3:40:51 PM
By Debra Lester
For reasonable pricing balanced with selection they can't be beat. They don't offer interest free finance but that allows them to keep prices down.
3/23/2024 9:37:49 PM
By patrice sienko
Busy place because if their great prices!
3/22/2024 7:50:38 PM
By Steve Willis
3/18/2024 9:41:30 PM
By Judy H
3/22/2024 10:51:07 AM
By Gary Marston
Sales staff at the Glendale store were very helpful and very professional. I would recommend this store to everyone.
3/21/2024 5:29:27 PM
By Mary Ayala
I had a great experience from my sales person to the delivery people. I would suggest if you want quality furniture for a reasonable price that you go to AFW.
3/23/2024 8:07:00 PM
By 2Hot2roof1
Very Satisfied with my purchase and delivery service. Thank you.
3/19/2024 8:11:35 PM
By Fatima B.
Always first place I go to look for furniture. Large selection, great prices and the delivery service is great.
4/2/2022 7:00:49 PM
By Jeff Boyd
The best crew
3/20/2024 7:15:56 PM
By Andrea Mann
Great customer service! Delivery men worked quickly to build the bunk bed. Just all around a great experience.
3/18/2024 4:34:44 PM
By Lisa Nicholas
3/21/2024 3:23:12 PM
By Cyndieee Rojas
Great service
3/20/2024 4:28:02 AM
By Marle Bush
3/19/2024 6:52:50 PM
By Ed Barick
3/23/2024 6:26:27 PM
By James Chandler
3/22/2024 8:34:06 PM
By Alex Udave
This place is amazing all around. Great customer service with Gloria, best moving people. Best policies for returns. Quality products 👌 👏 ✨️
3/19/2024 4:26:51 PM
By Bruce Miranda
3/20/2024 12:57:27 AM
By Donna May
Love our patio furniture.
3/23/2024 3:14:06 PM
By Brett Buhl
Sales and service amazing. My sales associate Jim R. was very helpful and knowledgeable.
3/22/2024 8:35:21 PM
By T R
Shopped in warehouse, salesman was grat. I added 1 morwvpiece online later from home. Out of town delivery.
Was kept up to date. Delivery team was professional & friendly.
5 stars all around!!
3/23/2024 4:36:48 PM
By Haley Sherwood
3/23/2024 6:46:09 PM
By Bud Wells
3/23/2024 6:07:10 PM
By Jo Ann Vroman
Perla was great, kind and a lot of patience with us.
3/20/2024 2:28:12 PM
By Donna Patch
Co Ka is a great home furnishing consultant. Knowledgeable - very!
Helpful too but not hovering, so you can take your time to make a choice. She explains things about each item in detail to help you make a choice that suits your needs and space where the furniture will be going. She is a great!
3/21/2024 3:06:18 PM
By Karima Mourabit
3/20/2024 10:52:12 PM
By Olivia Corpuz
Good service and Chona employee in American furniture helps us , what we want to purchase excellent, employee . Prices are unbeatable.
3/22/2024 10:15:19 PM
By Neal Franco-Norris
3/18/2024 4:55:43 PM
By Connie Bradford
Though some may find American Furniture to have great products and service, my experience today was not great at all. If your warranty expires they, are rude and don’t want to listen to your complaints or issue and the warranty representative will disconnect your call. I will not buy from American Furniture in the future.
3/22/2024 11:42:22 PM
By E. Elttayef
3/20/2024 4:12:07 AM
By Debra Milton
3/18/2024 6:03:01 PM
By Melissa Ingraham
I always find amazing furniture at great prices. The delivery was efficient and the men were polite.
3/23/2024 8:38:20 PM
By Heather Bryduck
3/19/2024 5:24:13 PM
By Amy Good
Wonderful experience from beginning to end. I will definitely be making more purchases in the future from Ms. Claudia!
3/18/2024 5:25:20 PM
By Patty Dominguez
3/21/2024 8:04:19 PM
By Grateful Jim
Great service in store, great price and great delivery team. Lots of product to choose from. Enjoyable place to shop, wife loves it.
3/23/2024 8:54:41 PM
By Gary
Great selection of furniture, sales people friendly and helpfull delivery on time drivers very friendly and courteous.
3/21/2024 5:34:23 PM
By Sean Hill
Excellent price, service and selection.
We just filled a new home with furniture from AFW.
Zach my spirit animal and my go to for all things AFW.
Thanks gang!
3/20/2024 5:07:16 PM
By LaVonne Bour
3/23/2024 7:42:24 PM
By Mommy Dearest
AFW delivery men were very friendly and careful with the big, HEAVY electric recliner I purchased. Sales lady was friendly, helpful and wasn’t pushy, nice combination.
3/20/2024 6:24:05 PM
By Christina Berumen
3/18/2024 8:07:26 PM
By Serena Denning
All the staff members at AFW were friendly, professional, and helpful. At the store, Ben took the time to explain the furniture material to us. The delivery was fast and the workers were efficient and made sure all my questions were answered. I would highly recommend the store for all your furniture needs.
3/22/2024 3:42:56 PM
By Santiago Valdez
The couch set came in excellent condition!
3/19/2024 4:28:29 PM
By harley man
From sales to delivery outstanding 👏 👌
3/22/2024 8:31:46 PM
By Jeff Andretti
Very professional
3/22/2024 11:34:29 PM
By State Forty Eight
3/20/2024 4:52:17 PM
By fatima granados
3/23/2024 1:01:00 AM
By unanimous
3/21/2024 7:54:33 PM
By Betty Kennedy
We love Chona. She was so friendly and helpful.
3/19/2024 6:59:34 PM
By Doris West
3/20/2024 6:53:03 PM
By Ron Tjaden
Love the prices and the overall selection. My salesperson, Jackie F. was amazing! Professional, courteous and easy to talk to about any concerns I may have had. She suggested a sale quote on the items I wanted because I hadn’t closed on my property yet. It was just a matter of paying for the items I wanted to purchase once I closed. The delivery guy’s were amazing as well! Professional, cautious and aware of their surroundings and very efficient!
3/21/2024 7:42:11 PM
By Marion Posluszny
Jonathan was a knowledgeable sales associate, hands down most professional and helpful experience. I would definitely recommend him to friends and family for furniture sales.
3/18/2024 6:36:41 PM
By Vanessa Neuman
Love love love this store! From the moment I walked in till today when they installed my couch I never felt pressured, and was treated so very nice!
3/23/2024 8:33:02 PM
By mynor ramirez
Amazing customer service.
Looking forward to buy our next future from AFW. Thank you
3/19/2024 3:22:09 PM
By Marie V
3/20/2024 3:45:53 PM
By Adilah Muhammad (Sabirah Queengod)
3/17/2024 8:46:13 PM
By Jesse Mckinster
Awesome. Delivery and installation. So quick and thorough.
3/17/2024 6:57:26 PM
By Warren
3/17/2024 7:05:25 PM
By Chris Jackson
3/17/2024 2:25:53 PM
By Wes McClain
3/16/2024 7:16:57 PM
By Altha Croom
3/16/2024 3:55:26 PM
By Felis M
3/16/2024 7:38:40 PM
By Erica Biamonte
Gloria was so patient and helpful on the showroom floor. She was able to give quick quotes on the items we looked at.
Our delivery was seamless even with us being 2 hours away. The delivery guys were amazing as well. Thanks!
3/16/2024 7:45:38 PM
By Alicia Ginger
3/16/2024 3:20:16 PM
By Sharon Short
3/16/2024 2:33:35 AM
By H H
3/16/2024 2:27:59 AM
By Gene Hobbs
The sales guy acted like my best friend until the payment was submitted. However companies and especially sales need to understand the transaction is not complete until all furniture has been delivered without issue. I incurred multiple issues. First I made it CRYSTAL CLEAR to the sales rep named Zach that whatever time that he told me they would deliver needs to be very accurate as I was in another state and had to ask friends for a favor to be there when the furniture was delivered in Wellton Arizona. Zach said that he reached out to the shipping supervisor and the furniture would be delivered on Friday morning by around 9:30am as this would be the first stop. This was discussed two weeks in advance. On the day before delivery Zach sent a txt that said, 'Wanted to let you know that they may not be there until 1PM. I immediately replied back stating this was going to be a problem as the only people I knew that could be there had an appointment and probably could not be there when the furniture was delivered. Zach said he once again spoke with the shipping supervisor and said they would be there no later than 1:30. I had to contact the individuals that were going to be there and ask them if they could be there at 1:30. They said they would delay their appt until 1:30 but could not wait any longer. At 1:30 the delivery people still were not there. My friends could wait no longer and had to leave. I had to quickly find someone that I did not know very well and ask them to be at the house upon delivery which I was then told would be around 3:00. The delivery people did not arrive until I think around 3:330-4:00. One of the bedroom dressers was damaged and had to be sent back. I had ordered two night stands. I was informed that one of the night stands was taller than the other. These night stands should have been identical. So they took the taller night stand back. The driver said they would deliver the following Friday and that someone would let me know when. I caught a flight out to the house in Wellton Az from Georgia. I noticed the headboard on the bed was cracked. I waited until Wednesday before reaching out to American Furniture to inquire. First I contacted Zach. I called him and he immediately sent me a text asking me to text him instead. I immediately text Zach asking when to expect delivery and to tell him about the crack in the headboard. He NEVER responded. I waited until the next day and then text Zach once more. NO RESPONSE. I then contacted the customer service number and spoke with a female rep that was very helpful. I sent her pictures of the cracked headboard. She gave me a couple of options and then scheduled the delivery along with a new headboard. When the furniture arrived on the next Friday the delivery drivers were very professional and nice. I inspected the furniture when they removed it from the truck before bringing into the house. All looked good. I assisted the delivery guys with the furniture. After they left I just happened to look over at the new night stand and then glanced at the other night stand delivered two weeks before. It was then that I noticed that the night stand that was just delivered was once again taller than the other nightstand. These two nightstands should have been identical. So American Furniture made the same mistake twice!!!! I am tired of this entire mess of an experience and decided not to contact customer service. Decided to just live with the wrong nightstand they delivered. Once again I want to mention that the customer server famle I dealt with on the phone resolved my issue quickly and without hesitation. It is not her fault that they once again delivered the wrong night stand. The sales guy Zach needs to learn that communication is CRITICAL until all furniture has been delivered. The company should take away some of his commission from the nearly $9000 that I spent. This review will go out to multiple social media channels.
3/15/2024 11:51:29 PM
By Jim
3/15/2024 4:23:35 PM
By Andrew Creasman
This is my second time purchasing from American Furniture Warehouse (first time at this location), and I have to say that they make things very quick and painless. Yes, the sales reps on the floor work on commission, but, in my experience, nobody is vying to get your attention or disrupt your shopping experience. When my wife and I had decided on a piece we wanted to purchase, Tall Brandon made ordering a breeze.
3/15/2024 5:52:42 PM
By SAJIN ANAND
Terrible customer service...
3/15/2024 6:01:59 AM
By Mariam Mustafa
Bought royal blue couch, and when I get home, I opened it from the box. It was not brand new literally the color faded and that is the second time, I purchased some thing and they give me used returned item and when I bought it, I made sure telling the seller do not give me used one that been returned and they did the same thing, when you buy something make sure you open it there because return policy if you just drive around the park a lot and bring it back they will charge you 15% from the retail price. I’m not happy with the purchase
3/13/2024 4:27:52 PM
By Daniel 1k
3/14/2024 5:39:21 PM
By Vincent Acosta
I think my house is american furniture showroom lol, great furniture for reasonable price.