It was my first time at this store, and I was looking for a couch. I was literally not even in the store for 10 minutes when three employees approached me, asking if I needed assistance. It was very frustrating because I haven't even gotten a chance to look through the merchandise, so how in the hell would I need help? This made for a very uncomfortable shopping experience. I will never return to this location due to the pushy employees. You need to allow customers to look through the store, and if they need any assistance, I'm pretty sure they would ask. This was probably due to racial profiling.

Be very cautious when purchasing anything from this store. The sales people will tell you whatever you want to hear to get you to buy it. When it gets delivered, inspect it thoroughlybefore the delivery drivers leave. I paid $900 for an item and it's damaged.And they refused to fix it because it was on sale. I would have never bought it if I knew I was going to get a damaged item.

The male customer service is great. But the females today, nope!! One was okay but the other was rude came up a little too strong and then disrespected my good day!! I have credit there that I won't be using!!

Customer service was great. We bought a dresser after getting it home we noticed it was damaged. They replaced it the same day.

I have been working with Lynn on getting a set of office furniture for my home office. Lynn is extraordinary with customer care, the kinda service it's almost impossible to find anymore nowadays. How? She's caring, kind, super responsive via text, and she helped me select an office desk to fit my particular needs. This latter was a challenging one because my computer has eight 32" monitors, so it really needed a solid and sturdy L-shaped desk. For the price range, American Furniture with Lynn's customer service has truly been a delight! Thank you🙏

Will go back good selection very friendly. Our sales girl Samantha was wonderful

I bought a reclining loveseat one year later bent and broken out of shape and out of warranty

El personal muy atento desde que uno llega y la vendedora Emily excelente trato .

On June 16th, I purchased a rocker recliner that unexpectedly broke on August 3rd due to a snapped spring. After only 48 days of ownership, the chair is completely unusable (see attached photo). I promptly contacted AFW's warranty customer service and offered to bring the chair in for a replacement that same day. Unfortunately, I was instructed to send photos first. While I complied, I was hoping for a swift resolution. Instead, I was informed that a technician would need to inspect the chair before proceeding. The only available appointment was on a Saturday, as I work during the week. Additionally, I was told the appointment time is non-negotiable. It's incredibly frustrating to have to disrupt my personal time to address a problem with a defective product, especially when the technician is only coming to inspect the chair. Why was a photo inspection not sufficient? This entire process has been unnecessarily time-consuming and has eroded my trust in AFW. I am eager to resolve this issue and receive a replacement chair promptly. I am concerned about the chair's durability and hope for a swift resolution. My only remaining questions is what will be quicker? The chair breaking from the time I bought it or when they decide to do something about getting it fixed.

I really loved the $20 rental truck!!! It was very easy to rent the truck and the best part is not to worry about refueling it, the $20 includes everything. When I went to pick up the dining table it didn't fit in my SUV, I had to either schedule a delivery to home or try out their truck rental. I am glad I tried it out, they gave me F150, nice and I think it was new.

Excellent customer service from this young lady Samantha!!

Love this place. Has variety and can usually get items same day if you have a way to take it home or they can deliver within a day or two.

Robyn is our sales rep and she is very friendly and had great advice for placing the order. Our house closes 8 August and she helped us setup delivery based on our closing date! Love this store!

Great quality, great prices, great selection and great service!

Awesome selection of furniture, for any and every style! Very affordable pricing as well!

The place is great. Employees are very honest even if it means going a cheaper option. It shows the integrity of a place when they care more about your satisfaction rather than their wallet.

My new mattress showed up with threads on it and was starting to tear. The throw pillows has threads hanging on them also. Was not happy with the delivery or the customer service when I called to complain. Now our couch is already falling apart And they won't even stand by their return policy

Cheap prices good customer service not much else to say

They are happy to take your money but after that if there is a problem you are screwed, this place sucks, I highly recommend you go somewhere else

Samantha was great, she helped us find exactly what we were looking for.

We should have known that we were going to get screwed from the beginning. We bought a sectional on 6/1/24 and they were supposed to be delivered a couple days after. When the delivery guys showed up they said that they had loaded the wrong set, the set they had in their truck was used but we could keep them if i wanted them. Obviously said no to the used set since we paid for new ones and that wouldn’t make sense, the new set again was supposed to be delivered in another couple of days. We got the new set, however, the couches started to peal every where soon after we got them. Started the warranty process online because they have no actual person that you can talk to, and nothing no one has called to resolve this issue. We went to the actual store but they said to follow the process on line. I have sent 4 different claims in the last couple of weeks and still nothing, no one calls or emails back. Meanwhile, the couch keeps pealing and just looks horrible, definitely not worth the money we paid. The sectional did not even last a month and now we’re stuck with them because no one has the courtesy to even check on the warranty claims so what’s the point of even selling a warranty? Definitely only to take your money and not to actually use it.

Great selection, staff every where ready to help. Prices are very competitive.

I have l been long Living Space customer. I came across AFW online because they had some Ashley furniture that I like at very low price versus the Ashley store. Long story short the furniture was damaged on delivery they did every they could for me to accept the furniture the way it was by offering me a 10% discount on a $2000 order. I told them I wanted a replacement in which they ignored my request for over two weeks until they receive credit card dispute and that's when they finally contacted me to resolve my issues. Cheaper is always not the better. It's having a trust worthy company that stands behind what they sale

So much cheaper than going to Lazy Boy and better quality.

First time here, and it felt like I had on a ghost outfit on. Worker's walk pass me or should I say vortures 🦅 . I was gonna walk out, but enough is enough. A salesperson walked up and spoke to me, and HE had VERY good customer service. It's funny how the salespeople don't know if you can afford anything in their store. He made me feel welcome he was able to grab what I came in for.

Went on a hunt to furnish our new house. The first time we came in Zach said hi to us and told us if we need anything just to find him. We had other people following and wouldn’t back off while we tried to make our decision. Zach checked in with us a few times and was able to answer all questions! He has been amazing on all 3 visits! Thanks again Zach. You will for ever be our go to person there.

My husband and I both took the day off of work to get our table put in the house and they were lost so they called us for directions we sent them directions. They turned around and canceled our order. I will never order from American home furniture again I do not recommend this company.

My wife bought two sets of living room sofas one for every living Room and also bought extra pillows for the sofas two of them are ript already call customer support for a refund because I think the manufactur are not good so I'm afraid the same thing is going to happen to the others and is been less than 30 days customer support is giving me a hard time they want me to send pictures of them thru a email I send the pictures they replied to my pictures saying they can send a technician to see them I'm not happy with all this..this is ridiculous because my wife didn't spend $200 or $500 dlls.

I've bought furniture from AFW for 20 years, maybe longer. The couch we bought in April will be the last thing we buy from them. The frame is bent so badly that sitting on one end lifts the other end. They want to repair it instead of replace it, 3-6 months for the part to arrive. I tried to reason with the warranty service agent, but there is no reason involved in this process. I told her we're likely doing more damage to the couch by sitting on it while waiting for the repair, and I also think that fixing the frame won't fix all of the problems with the couch. I can't imagine what they will do once they figure out that the couch can't be fixed... Their warranty service people are rude from the moment they answer the phone. I'm guessing from the reviews on here that they deal with people frustrated by their policies all day long - it honestly sounds like they are reading a script. They used to be a great company, now they sell substandard furniture and provide terrible service. You might pay more somewhere else, but you'll get more for your money.

We had a great experience today at AFW Glendale! Robyn was amazing in helping us to pick out the perfect loveseat and went above and beyond to find us one that we could get by this Friday as we are having company over - even though it didn’t look like there was one in stock initially. Great service and quality, thank you!!!

Bought a house worth of furniture. Love that place

Love American Furniture Warehouse! Even if you can afford more, why spend it when there are so many WOW options at AFW?!? Shout-out to Briana M. and Alyssa S. who helped me tremendously on 06/10/24. They researched 2 items I was so wanting to buy; tried to find out when they might become available. Today, Briana called me to update me on the item! I was so pleasantly surprised because I was going to call in another 2 weeks or so based on initial estimated timeline, but Briana beat me to it! I am SO grateful for both of these employees going above and beyond to help me acquire these 2 items. I still don't know if I'll be able to get them, but the customer service from these 2 employees is what has so impressed me! THANK YOU, Briana M. and Alyssa S.

My experience at American Furniture Warehouse was great! I was able to take my time looking around without any pushy salesperson following me around. If I did have a question it was very easy to find an associate for help. The delivery team is also amazing .They are professional, careful, and quick.

Sonia helped us with our furniture selections. She was very helpful and informative. All of our furniture were delivered and assembled within two days. Aaron Spencer and Mario Fergusson were in and out with delivery. I do believe they knocked down our mailbox, but other than that everything was good. Prices were unbelievable !

We have been coming to this location for years. We even have an AFW credit card that we will be canceling. Talisha was the “customer service” agent who made this experience awful. Came in on my birthday to buy a new recliner and we were met with her attitude and lack of care about the entire situation. I asked for the manager “John” card. When we walked out I realized she gave me a card for Wells Fargo. We have spent thousands of dollars at this location and will not do so again. Please read this before wasting your time coming in. To the owners response: While your generic response may appease most, it will not do so here. If your company wanted to make things right you would have reached out to us. You have our information, and zero attempts to correct the situation. We have since made a large investment with a competitor and will continue to encourage others to do the same. Hopefully then your attention to detail and ensuring your customers, especially your credit card holding customers, will not have to deal with your inappropriate and disrespectful employees and leadership team.

I recently visited American Furniture store at Glendale and had an absolutely wonderful experience. From the moment I walked in, I was greeted by friendly and knowledgeable staff who made me feel welcomed. I was particularly impressed by the variety of styles available, from modern to classic, ensuring there was something for every taste. The sales associate who assisted me, Mr. Melvin was incredibly helpful and patient, answering all my questions and providing valuable insights without ever making me feel pressured to buy. After carefully considering my options, I decided to purchase 2 sofa and 1 loveseat .The checkout process was smooth and efficient. Overall, my experience at the store exceeded my expectations. The combination of exceptional customer service, diverse product range, and quality craftsmanship makes this store my go-to for any future furniture needs. Highly recommend!

The store the furniture the help all very good . Just hope you don't need help with a problem . We've by AFW rules emailed them 3 times about our cabinet separating at the top right hand corner. Zero response from AFW . There are alot of choices in the valley to buy furniture, Customer service can set a storeapart from all the rest. AfW doesn't live by this rule! Good luck . John Bowen

AFW is our only choice by choice for furniture! Customer service is amazing and the only thing better is the pricing!

Very great experience been coming too this location for a while and i’ve always worked with Monica! She’s a great associate and not too pushy and very helpful, thank you Monica for always giving me and my family 5+ star service !!

American Furniture, great to do business with. I highly recommend.

Coko was very attentive and answered all of our questions. She helped us pick out a bedroom set and mattress. Coko is knowledgeable about the different types of mattresses and what would be best to sleep on after surgery. She did an outstanding job and we want to thank her. Coko is definitely a keeper.

Whenever I purchase furniture from AFW, it is always delivered when promised and if there are any issues, it is handled promptly.

Professional, friendly and zero pressure throughout the whole process from purchase through delivery

First visit to AFW - Surprise, and won’t be the last! Great people, quality of goods, and quick delivery.

Purchased furniture, returning was the worst ever took almost 14 days to returning plus the changes 15%to returning fee don't buy fron then

Great experience in srltore with Lyna Great prices Great delivery

The sales person was excellent we talk like we know each for long time he was very good and recommended me the product I was looking for thank goodness for sales people like him I will recommend him to my families and friends

It was fun working with Daniel. I was very impressed with his knowledge of the inventory & the quality of the pieces we chose. I loved that everyrhing was in stock & delivered in only two days!

So glad I finally bought a new recliner. I believe I made the perfect choice. I’m really enjoying it.

Everything arrived as purchased and it looks amazing.

Glendale AFW Kenya was awesome to work with!! Thanks for all your hard work. See you next time.

Just got my new office furniture delivered. Can’t wait to get setup.

I am so happy! Very Satisfied! Thanks Kent, & AFW for our new furniture! This is a Father’s Day I will continue to enjoy every day for many years.

I always have a great experience with AFW. I shop to get all my furniture here never disappoints. Staff are very helpful and knowledgeable in products.

Muy buen servicio de los empleados tanto de la tienda como de los que entregan a domicilio y los precios muy bien, recomendado 💯%

Me encantan mis nuevos sillones gracias muy cómodos, buena calidad a buen precio. Los chicos de la entrega muy amables y cuidadosos.

Jonathan was very helpful on more than one occasion.

Amazing service all around. From showroom to delivery. Thank you AFW!!

Guys we’re very nice, fast and did great, furniture feels amazing and looks great