I just have to share about my wonderful experience working with Nick Pollman for my very large mattress and furniture order. He is the best salesman I've ever worked with at any furniture store. He took care of my large order with ease and helped me with my complicated logistics and pick-up, which gave me so much peace of mind. Nick is friendly, helpful, and always is thinking one step ahead in order to make my experience easier. He went above and beyond for me and I'm super grateful for his help. Thank you, Nick! I hope everyone asks for you when they come to the store. You are AMAZING!

We would like to thank Matt Soerens, who is a very knowledgeable and talented Home Furnishings Consultant at the AFW Warehouse in Fort Collins. Matt did an absolutely superb job in helping us to find the furniture we were looking for. Matt, who is a former educator, has exceptional talent and creative skills in identifying and suggesting the many different styles, color schemes, and designs in furnishings available to meet our specific needs. He was able to present his suggestions in a very creative, coherent, and understandable way that we very much appreciated. He also knew where all his suggested furniture selections were located so we didn't have to spend alot of time searching. In addition, Matt has a great sense of humor which made for a very enjoyable experience. I would give Matt much more than five stars if it were available, and I would recommend Matt unequivocally to everyone for a very pleasant and very productive shopping experience.

I ordered a loft bed for direct ship (comes from another warehouse and is shipped directly to my home) and it came in terrible shape. I don't know if this isn't a South Shore issue or a Fed Ex issue, but the packages were broken open, had black tread marks on them and many of the pieces were damaged. I contacted South Shore and they said I needed to reach out to AFW national number. I wasn't hearing back and so I contact our salesperson in Forth Collins directly and I got a call that night to pickup our damaged product and exchange it for a new one. She was so attentive and helpful. I am frustrated our product was such a mess, but impressed with AFW's response. Fingers crossed that the next one comes in better shape.

I have never left a review before, but caution with AFW. We had couches delivered unkowingly with one of them broken. The delivery people even said that the couch didn't look right. After all of their testing and hitting buttons they said it worked fine and must be the way it is. After a week or so it started getting worse which we called in and were told that it should be under warranty and would only need to pay for the delivery people to come pick it back up but to send pictures to be sure. Did that within minutes of the phone call and no one called us. We called again about 2 days later and a lady said she was so sorry that it wasn't taken care of yet and that it definitely would be under warranty and we wouldn't need to pay the restocking fee just the delivery fee. She said someone would be in touch to schedule a pick up. Here we are over 10 days later and we had to call back yet a third time, and now someone else is telling us that we have to pay the restocking fee! We were told we should've called within 48 hours after delivery. As explained the employees of AFW were the ones that delivered the couch and said it was broken, but then changed their tune and said it work fine and it must be the way it is supposed to be. Believing the employees of AFW, we didn't call. It wasn't until a week later we realized it is indeed not how it is supposed to be and the AFW employees who delivered it were wrong. The 3rd lady on the phone telling us we need to pay them to restock it, even made the comment during our conversation that, yeah in the delivery pictures AND the pictures I sent in it looks as though something was wrong with it but that's our option, pay to have it restocked. Ok so you're telling me you gave us a broken couch AND now we have to pay you to take it back! Terrible customer service and terrible business plan. Our sales rep was amazing, but it stops there. Never felt so swindled in my life from a company.

There is so much to shop for here. There's an outstanding collection at descent prices. Sales people are friendly, but are not intrusive if you just want to browse.

Mel was super helpful and kind! Thank you!

The worst customer service I have had in years! Our family has been dealing with AFW for twenty plus years. We had a delivery scheduled for my son for between 10 and 12:30 on a large order. They called to say they were there and and no one was home. My son told them I could be there in 10 minutes. I got there and they were gone. I called the customer service line. I waited 1 hour and 45 minutes on the phone. Finally got a customer service rep who put me on hold, came back on and promptly cut my connection. I waited 15 minutes for her to call me back before I called the customer service line again. Waited another 15 minutes before they answered. They said that the delivery people were gone for the day. The next delivery would be a week from today, and..... another delivery fee!! Needless to say, we will never do business with them again.

Being the owner of Comfort Inn Fort Collins North, fostering strong relationships with local businesses is paramount to our success in providing outstanding hospitality. American Furniture Warehouse exemplifies the epitome of such partnerships. Their dedication to quality and service has consistently provided our guests with exceptional experiences. From outfitting our rooms with stylish and durable furnishings to accommodating our specific needs, they have always gone above and beyond. Their commitment to the community mirrors our own, and their support has been invaluable. I cannot recommend American Furniture Warehouse enough to fellow business owners and individuals alike. Their contribution to our establishment's ambiance and comfort has truly enhanced our guests' stays, solidifying them as a trusted partner in our shared commitment to Fort Collins' thriving local economy

This store has a wide selection of furniture.

Great service, great delivery!!

Love this place! I’ve spent over $20,000 at AFW over the years and you cannot beat them on service, quality, and price!! Just got a matching dresser and mirror to complete my bedroom set!

We needed new furniture for our new home and we had no idea where to start. We went to AFW to start looking and ran into Lindsay. I can't begin to say how glad that we did. She listened to our concerns, gave us many options and before we knew it, it all came together as you can see from the pictures. Thank you so much Lindsay! Our new home is beautiful!

Very professional!

Great deals!

Me encanta esta tienda encuentro todo lo que busco y la gente es muy atenta al atender

Always a good experience. Ask for Nicole in sales. She is most excellent!

Just looking to see our options for furniture. Friendly but not pushy.

Save your time and money! Our experience here was absolutely horrible and discriminatory! Our first day we came in to buy a couch, we were told for the financing we needed a different ID, we had an ID from turkey. We explained that my gf was from turkey and didn't have an American ID but had her passport on her phone. They said they needed the physical passport. So the next morning we made the drive from estes park again. Got there and handed the sales person the passport and was told, they only take American passports. This is a government issued ID but since they only work with Americans we were denied service! This is absolutely discrimination! They told us this was a wells Fargo decision, which oddly enough just settled several lawsuits! One for scamming it's own customers and another for discrimination against non white borrowers! I find it interesting this place chooses to use a bank that is constantly in the news for being corrupt and discriminatory! As a veteran this place absolutely disgusted me!! Luckily the place next door welcomes people of all nationalities and races! American furniture should be absolutely ashamed of this practice and policy! Seeing my gf excited for her couch (she is here on asylum, and pays taxes same as any other American) only to be told she can't be helped because she's not from here is a disgrace and not what America was built on! But I guess it's in the name American furniture right?

Employees are not knowledgeable and friendly

Bought recliners 2 years ago. My wife's recliner frame broke in half last evening. We are retired, normal use, no grandkids etc. No recourse. Past warranty period. Taking to dump and buying higher quality recliner this time from a higher quality store that will stand behind their product. Quite disappointed. 2 star rating is a gift.

Great service from the store to ordering and delivery!

Elijah was very helpful in helping with my phone order and scheduled delivery of my sectional on the date I requested. He provided thorough information of the ordering and delivery process's. Thank you. I would highly recommend asking for him on your next furniture purchase.

Got broken feet on my chaise and my armless chair for the sectional and the best they could do was offer $30 and a voided warranty and had to fight to get the feet for one of them but the other still has a broken foot on it.

Store sales person was great but the delivery people, manager, and customer service people were horrible. They pulled and delivered the wrong mattress, more expensive than the one we purchased and instead of us getting to keep it with a small discount or working with us for the correct mattress, they started harrasing us non stop, even the delivery driver called my personal number and the manager never contacted me regarding the situation. The ladies that call from customer service are horribly rude, God forbid they admit they did wrong. We cancelled the whole order and now they are trying to charge us the delivery fee still, this is pathetic.

Like the pieces we found. We had a gal helping us. Couldn't find her again. If they are commission based, too bad!

Frank helped me at the store. He provided what I would call excellent customer service which is hard to find now days. The gentlemen that delivered my items did an excellent job. All around great experience.

Average quality... cheap prices... poor inventories.

My salesman was awesome! He was very helpful, knowledgeable & very pleasant to work with. I’ll be back to work with Frank, at the Ft. Collins location, on future purchases!

Fair selection & knowledge staff.

Happy with product. Great delivery

There is so much more behind this photo than most would think. My fiancé and I were on a spontaneous mission to find new furniture to fill our new home that my Grandmother owned previously. She recently passed away unexpectedly, so the process had been emotionally draining for me. On January 14th, we popped into AFW Firestone location, just to take a look see. We were welcomed by the lovely staff. All so helpful and fun to work with. Matt was awesome. Meeting Jake was just the icing on the cake. Shaking his hand and chatting with him made my whole day, as my future husband just smiled. We are so happy with our purchases and can't wait to make many more memories here in this home of ours. Most people will never hear the story behind needing or wanting new furniture. Ours will forever be held so close to our hearts. Thanks for an awesome experience, great delivery guys, and so much more. We will definitely be back. Happy New Year to you all at AFW! Sincerely, Danyelle Poppe.

Beer is cold

Worst service ever did not tent to us and when we asked for assistance to buy something they never sent anyone. Save your time and go to furniture row they are so much better.

Junk furniture and horrible service, lots of better local places to spend your money.

My husband and I were in need of a sectional couch for our basement that was recently finished. Ricardo helped us and walked around showing us multitude of options while adjusting the choices based on our feedback! He listened to our needs and preferences. He was so professional, knowledgeable, and provided us with the best customer service! We enjoyed working with Ricardo so much and really appreciated his service! Great job, Ricardo!!

A pleasant shopping experience, sales people's are not pushy and don't hover while your discussing it with your spouse, or whoever may be with you. Huge selection, we couldn't even see where to go for the table we wanted, had to ask directions to that department.

Paul A. provides one of the best customer service experiences ever. He’s super informative and patient, making the purchasing process easy and enjoyable. A 5 star salesman!

Visited this location yesterday to look at some furniture, Nick Polland was EXCEPTIONAL help once we decided on a set. The whole experience was hassle free and I will continue to go back for any of our furniture needs. Would recommend to anyone !

Paul Johnson and Lauren Maley make the A F Warehouse shopping experience fantastic with their dedication to customer satisfaction!

Absolutely terrible! Sold me complete garbage and won't stand behind there product. They delivered me a defective couch with huge gaps and won't resolve the issue or return product. They try an blamed the position of the couch. I e switched the position in every which way possible! This couch is complete trash. They also filter their online website reviews as I e tried to post 3 times a 1 star review. Couch is getting worst over time. Luckily my credit card company gave me a full refund. Run from this place as fast as you can!

Love this place have a set of 7 year old couches still going strong feel like I can buy with confidence my new couch for my newly finished basement. Delivery is always professional and that’ this is more than I can say for the strip mall place the row of furniture 😂.

Sam was absolutely amazing! He was so helpful and patient with our family, I cannot give him enough credit it was a wonderful experience. Thank you Sam for putting up with us!

Giant place with tons of variety at decent prices

Always a great furniture store to visit when looking for new furniture. The sales people are not pushy and the store always has plenty of options to look at.

Love this place !!!

I HIGHLY recommend 'Kathy' at the Fort Collins location. I was undergoing the daunting task of moving my parents into an assisted living facility. I was not looking forward to shopping here as I had so much on my plate. I was immediately blown away by Kathy's knowledge; it was obvious she enjoyed her job and had been doing it for some time. She gives the words 'customer service' their true meaning. Kathy was SO helpful and saved me so much time. I never dreamed this particular experience could be so quick and easy. I can't thank her enough; I'm truly grateful. She is a HUGE asset to your company! I would also like to recognize Manuel, who delivered the items with his team. He was so pleasant and kind and perfectly on time. He and his team set everything up quickly and thoroughly. Thank you as well!

Wasn't planning on buying but found what I was looking for.

The delivery was prompt and the guys were steller with blanket covering the door and entry.. very courteous and made sure we were completely satisfied.. thank you.

Have bought from here a few times. Just came in today and their computer system was down. I get it. But I was there to exchange a defective product I bought. I live 45 minutes away by the way and i made another trip to return the defective product. They basically told me to go away and didn't make any effort to help me. I approached the warehouse guys outside and they actually helped me. They got my exchange done without a computer. So the absolute garbage employees up front should be fired. The warehouse employees are awesome! Also other times I've been there and wanted to buy something, it was out of stock and I had to go to Thornton. They suck.

No pressure from salesperson but someone was always close for any questions. Very helpful and fast.. Not to mention great prices

Had lots of really good sales and lots of choices.

Sales, delivery team, and customer service were so nice and our couch is amazing!

We do buy a lot of furniture here. They have a great selection and good prices. One MAJOR WARNING BEFORE BUYING: Make sure that you check the size color and everything that you like 100% BEFORE you pay because his commercial says they have low returns but it's not because people are satisfied... it's because they make returns extremely difficult and then there is a 15% restock fee. We purchased bar stools only to find out that they were badly damaged once we got them home. They were wobbly, had a busted leg, and look like someone put their hand through the lining under the chair. When we went to return them, they tried to charge us a restock fee! We said you can't restock this and you shouldn't have sold this like this was anyway. So they finally grudgingly waived the restock fee. So just be aware of that they are super friendly when you're buying, but when it comes to returns, it's a totally different story...they don't take kindly to returns.

Marcus the sales person in Fort Collins store was fabulous! I told him what my needs were and he was able to find the perfect power lift chair for me to sleep in after surgery! Can't wait to see Marcus again for my next purchase!

Really disappointed with the level of customer care, service and product quality. My partner and I spent over $1,000 on a bed frame that was perfect for our small bedroom and which we had hoped would last us for a long time. Right off the bat there were issues with the purchase, we had put in all of our delivery information and the power to the building went out. We were assured that the information would be there once the power came back on. The delivery day came and went and we didn’t hear anything. I called and was told that we would have to wait for another delivery day to get our order. We finally got our frame delivered and built. Not long after that we noticed cracks in the frame, unfortunately life happened and we forgot to call in the defects. I called customer service on September 28th, found out that the frame was still under warranty and that I would need to send pictures of the cracks. I sent the pictures then waited to hear back. Nothing happened. When I did get a reply I was told that I needed to send more pictures. I sent more pictures. No response. I finally called today and was told that the warranty had expired six days prior. I explained that I had reported the issue before the warranty expired and the representative put me on hold to look through the pictures. I was then told that they wouldn’t honor the warranty because the product was being “misused” and because I hadn’t called in the second that the cracks had appeared the defects were caused by “wear and tear and misuse”. I’m really not sure how one would misuse a bed, but my partner and I were using it to sleep on. Anyway I feel as though it was a complete waste of our money and I would strongly caution against buying anything from AFW.

I found a couch that will work, price was very good. I am just frustrated by the monotonous color choices of all of the furniture. The sales woman I spoke with says that's the millenials color choice is grey. I think a store like yours should be more of a leader to offer more design choices# say something to your manufacturers! Colors are key to all kinds of design! She also told me that management doesn't listen to any sales people, the very ones who are talking to your customers. Wake up and open your ears and your minds! Somebody give this note to dear Jake please. Don't just sit back and be complacent, be the leader you are in this market!

I just saw an AFW delivery truck #1043 in Loveland, Colorado on October 11, 2023 at 8:40 AM the passenger was vaping inside the cab.☹️☹️ Hope none of my furniture smells like that stuff when they deliver!!!

Great prices for furniture

Great selection. Some of the furniture is made cheaply but the prices are in line with the quality.

It lasted, 2 years. But, I couldn't even finish building my bed frame because the design and the actual product didn't correctly match. Wasn't the only one, my brother bought one and people from the company came to build it. Said they called the warehouse several times because the instructions were wrong. Now I'm sleeping on my sofa tonight. Which has lasted more than 7 years and guess what, it's the one thing I didn't get from this place. For the bed frame, 2/10 because I was able to use it. But I'm never going back, I'd rather get a new bed from a pawn shop. If it had instructions, at least they would match. How do you mess up a product to the point where you can't attach the headboard to the bed frame? There are no holes but it came with the screws for it. And with 2 bed frames in a row, that's 2 products in a row that could not be put together properly.

Great service-thanks Nikole for all your help!

Although I have ordered furniture from AFW several times in the past and my husband and I have spent $4000.00 with them in the past year and half, my last experience with them will have me never returning. After purchasing a couch, a king mattress, box spring, bed frame, and special order recliner from them in one day, more could not have gone wrong with our order. We were able to finance the entire order, but we would need to arrange two delivery dates because the special order would take 6-8 weeks, although only charged one delivery fee. 4 days after placing the order, the sales rep we had worked with left me a voicemail saying that I needed to pay a portion of the special order recliner up front. When I called back 2 days later to clarify whether this was going to be in addition to my order or if what I paid up-front would be removed from my financing, the customer service rep was unable to answer my question and told me she would call back.The same day happened to be the day before my delivery for our bed and couch were scheduled, about which I received a call asking if I needed 2 twin box springs or 1 because only 1 had been added to the order! I never did hear back from the customer service rep about my special order recliner and after calling today (10 days after speaking with her) I was informed that my order had been voided. Since the timing of this order takes 6-8 weeks, I asked what could be done. The new rep I was talking to offered to waive my original delivery fee, but I would need to go BACK to the store to add it into the financing. I informed her that this whole ordeal had just been too much of a pain and that I needed to talk to my husband, and she did apologize. After calling back later tonight I was informed that our original delivery fee could be waived, but I will now be paying for a second delivery fee for the chair to come in. Thank you so much, AFW for offering to refund me money, but then to charge me for fees that had not existed before. And this only after you made 3 mistakes on our one order!

Kat SAVED MY LIFE!!!! , My wife and I have been putting off new living room furniture for over a year , well I have , any ways ... We made it in this afternoon and point blank I told Vicky , I need help , in comes Katherine , BULLSEYE!!!!! , Kat is attentive, patient , nice , sweet , good eye for color match ,open to understanding others taste , simply wonderful!!! We stayed for a couple of hours , BANG ! Delivery set . Couldn't be happier , ........ , Dinning room next year, can't wait to spend time with Kat again.

It's a wonderful place if you are looking for a variety of good designs and reasonable prices. Associates are nice and friendly, (pushy a little bit) because they compete on sales.

No pressure shopping. Was a wonderful experience

False advertising...saw a chair I really liked at AFW, but as usual, they didnt have the one I wanted in stock...went and did some research, found exact same chair online for 35% less than AFW "lowest price"...with free (yes, free) shipping, PLUS aditional color choices that AFW didnt have...we all know it is tough to compete with online retailers, but come on! Dont flat out lie to people about your prices!

Huge selection of furniture and decorator items for the home. Great prices and service.

Wonderful ,relaxing,impressive.

1.Is all furniture in good condition ? Yes! 2.Was your delivery satisfactory to the standards of our platinum delivery service ? Yes! 3. Absolutely loved it ! Everything in good condition and movers were awesome!! Will be back to AFW 🤩🤩♥️ 4.Overall Rating ⭐⭐⭐⭐⭐ 💯