The sales person did a good job walking me through the options for my needs but once it was time to pick up the furniture it was a night mare; I waited for over one hour and still didn't get my furniture to the point that I canceled the order. I do NOT recommend this place find other options.

Una GRAN BENDICIÓN DE PARTE DE DIOS, Excelente una atención buena desde el principio hasta el final ,duramos tres días viendo los sillones hasta que mis familiares quedaron contentos con el que querían vimos varios,había variedad para ver,pero al final se decidieron ,convencidos de su elección 😁fuimos parte de la familia para tomar una mejor decisión ,la señorita Maribel,excelente persona muy amable respetuosa,y los jóvenes que trajeron los sillones muy amables me ayudaron mucho ,Angel y Ramon

Two stars ONLY because we love the new recliner we bought for our nursery. We live less than 2 miles from AFW and purposely paid for delivery solely for the fact that they would take an old mattress from us upon arrival (also another $30) so we would have room for the nursery. We were told upon furniture arrival that they would not take the mattress because of staining, although the mattress doesn't actually have stains on it. I asked if they could come back and take it when they were done with all their deliveries for the day and was told no. I asked for a refund in that case and was told to contact customer service. Well, I did and they were entirely unhelpful and basically just told me that sucks we'll refund you for the mattress but there's nothing else we can do. Even if I wanted to take the chair back and return it to get the refund on delivery, we're subject to a 15% restocking fee so it wouldn't make any sense. I am obviously pregnant and unable to lift/move things like mattresses and recliners, hence the reason we paid for delivery and mattress removal. So now I have a recliner sitting in a random spot in my house until we can figure out what to do with this mattress and have someone come help move things around. We were never told in store this would be the case and even if they had told us that, the mattress is still in good condition. Very frustrated with this company and their lack of effort to help out, and will not be seeking them out for any purchases in the future.

Do not get their delivery service. Driver did not wait the 15 minutes they are supposed to wait. Customer service and the store manager said it would be 4 days until another reschedule. Go to another furniture store. Never buying here.

Horrible experience with dispatch and delivery service. They were no help, I asked for a request that was promised to me. And now no one is answering the phone.

I’m sad to write this as Iv been a AFW faithful customer for a decade. Not sure why they got so terrible but if you want to know how bad a company is doing call their customer service line. I sat on hold twice for over 25 minutes. I was told it would be 3 weeks after I made my purchase that it could be delivered and someone would call me. Never heard a thing so I finally called. The delivery situation is completely unacceptable. I was told had to have a full 10-10 delivery window available. I’m a busy guy and don’t have a full 10 -10 window. I asked if any time before 5 was a possible. Its not!! Apparently the best choice was to schedule it for delivery 10-10 and if the day before they called with a window that if did not work I’d be charged $45 to re schedule. Update: That would have been absolutely lovely if I was offered timed delivery. I would have paid it. All I was offered was to sit on hold for endless amounts of time with customer service. I appreciate your response and do have understanding for the holidays. However by your response, you are well aware of the lack of help customer service faces during holidays and just don’t properly staff for it. which would answer my original question of what happened to this place. I don’t leave bad reviews often and actually thought about changing the review to a disappointed 3 star but when I picked up all my furniture myself I asked 3 people to make sure I was refunded the delivery fee. Well it’s been over a week and no refund. -No call when furniture was ready to deliver -No options offered except you can cancel if time don’t work for a fee -complete lack of customer service that sounds like management is well aware of. Seriously how many people are you upsetting to have that kind of wait time? -looks like I am going have to keep calling till I get for a refund for the service you failed to preform. Pull it together folks. Incredibly disappointing

If I could leave zero stars I would. You have the very worst customer service I've ever encountered. Over two months now I've been trying to get the part to a chair to fix it myself but you folks just can't seem to pull off this small and easy transaction. Horrible cs and I'll never shop with you again.

I purchased a king sized bed from this location and had it delivered to my home. At first we thought the purchase would be great. Their stores have fairly reasonable prices and it’s nice to be able to go and check out the quality of the products before purchasing. The problem was in the delivery and assembly. The delivery people came early without real notice which was a bit frustrating because we are temporarily staying with family while we are trying to fix up our new place, so we had to rush over, but oh well. The delivery team assembled the bed and left without letting me know they had finished or inspecting the product with me. When my husband and I went to put sliders under the legs of the bed and move it to a better location in the same room, the bed had collapsed because the legs were never screwed in to the bed. The screws for all the legs were all missing. They just put the leg in the correct spot but never connected them. Upon further inspection the job the delivery people did when putting the bed together was horrible. Screws to the side panels were screwed in at a poor angle so you see the edges of the screw sticking out. The bed had drawers and they also didn’t tighten the bed properly to the drawers that came with it so it came off and we had to properly screw it in further . I paid $75/80 for delivery/assembly of my item. Honestly did they think we weren’t going to notice the poor assembly. My husband reached out to customer service who said by us moving the bed we damaged it not their assembly people. How could we damage a bed that wasn’t assembled properly to begin with? For one no one was claiming any damage. We reached out about missing parts and the horrible job their delivery people did. Our complaint and reason to reach out was for missing parts and screws. They said they can send out a tech for “free” but we would have to pay for them for any parts and to fix it. How is it free if I have to pay for them to fix the shotty job they did in the first place. I’m not paying for them to fix an item that was never properly assembled to begin with. This is highly unprofessional and unacceptable. They also never left the product/instructions manual should we need to in the future disassemble or inspect the product and have questions about the product. I’ve never purchased an item where the manual wasn’t left. The manual is always left for care instructions, filled with notices, warranty and limited liability information, etc. Again no manual was left. I had to go to Home Depot to buy the replacement parts to fix a bed that was never properly assembled. I expect my delivery fee to be waived and the parts I had to purchase to properly assemble the item reimbursed. This process and the response from customer service is highly unacceptable. I am appalled that this company thinks it can treat their customers this way. I expect someone more qualified from the business to contact me to help me resolve these issues. We have other furniture left to buy, this was a trial to see if we would use them for additional items we need to purchase. They failed. I will be taking my business and money elsewhere. If you look from my posting history, I don’t leave a lot of posts, I rarely leave bad reviews. Most of my reviews are positive, because I feel like in general it is best to try and help businesses that do well thrive. Unless I have a truly horrible experience I avoid leaving a bad review for a place. I felt in this case it is necessary to warn against this business for their poor treatment of customers. If you plan to pick up and assemble yourself it might be fine, and that could maybe yield better results, but don’t waste your money on getting any items delivered.

We had purchased a daybed and two mattresses. The daybed needed to be ordered because it was out of stock and were told it would take 3-4 weeks to receive the daybed. We had ordered this because we had family coming in town. We were given an updated that it would be received soon. 6 weeks later we are told that the daybed is still out of stock and the manufacturer doesn’t know when the daybed will be complete. No one informed us of this and now we are scrambling to find a different daybed. We have had to call repeatedly to try and get answers and have dealt with numerous rude staff. We have been offered no discount or compensation for this mistake. And we are told we will have to cover the cost of a more expensive daybed.

Prices on furniture are good, but the estimated delivery date for my items was December 12th and then they told me the earliest they could deliver it was December 23rd.

Thank you Cash Anderson!! You were amazing. We came in from a horrible experience from the store in westminister and felt very welcomed in your store, thank you for answering all our questions and we will be back to purchase other items.

JP was very helpful in getting me the right mattress for my guest room. I met with him a week ago but wanted to shop around a bit. I went back today to purchase my mattress. Glad JO was working. Great customer service! Thank you JP!

So far my experience here has been extremely stressful to say the least I ask if they have any massage/ heating chairs, sales guy says no and walks away. I walk 30 feet and come across what I am looking for. I literally walk back to that sales man to show him that he lied to me and he refused to follow me and admit his mistake. Obviously you don’t want money and that is fine, don’t have to be rude about it. Now I know this massage chair I was sold was not indented for people with disabilities, and I am one.. I parked in the handicapped space, I had my service dog. It would have been nice to have gotten some warning of a sort in advance at least. Idk how I feel about these massage products now, and with a 15% restocking fee, they have me trapped in a way. Lose money for reading directions, or take the risk and keep the product. “People with spinal abnormalities or scoliosis are prohibited from receiving this product due to medical advice due to other diseases.” I have a scoliosis, and a spinal fusion…. So is this even safe to be using?? Because I am using it as I type this review…. I need a massage and it does feel good in some areas but hurts really bad in others where I need to articulate my body in a way to feel more comfortable.. They also left trash on my clean floor and on the product, but had no problem giving me a TARGETED ADVERTISEMENT ON YOUTUBE TO HELP GET THE ROOM READY FOR DELIVERY. I’m going to make a YouTube video about this and then some because I do not feel the customer service here is adequate. Also delivery driver said if I wanted to move it there are wheels, but the directions explicitly says “do not roll or put this product on uneven ground. Instead, it should be lifted before moving.” I was lied to my face for a sale. Honesty goes a long way.

Quick and speedy pickup even during holidays

Es una mierda para cobrar y vender son los primeros y llevo más de un mes que necesito que me devuelvan un dinero en cheque porque nunca estaba a disponibles los muebles que me vendieron y ya e venido más de 5 veces y no saben a donde mando en el cheque vergüenza da que no resuelvan nada más nunca vuelvo a comprar nada aquí 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎

My wife and I just bought a double reclining power sofa recliners. We're able to pick it up the next day

Raymond helped us on the floor of the showroom. He was extremely knowledgeable, and accommodating. He took the time to listen to our requests and desires. He was able to fulfill our needs with the upmost professionalism. He was super friendly and Helpful. He is truly an asset to AFW.

If I could leave -3 stars, I would. I placed an order with AFW a few weeks ago for 3 sofas and 10 dining chairs. After the order was placed, I received many copies of the receipt to my phone and email, sometimes 1 a day, sometimes several a day. Last week, I got a call that the order was ready and we could schedule delivery. I passed the info on to the people at the site it would be delivered to so they could schedule it. They attempted to schedule it, but were told that the order would not be ready for delivery until Nov 25 - Dec 4. Which was odd, since I had been contacted by a live person asking me to schedule the delivery. Today I got an email saying that the order had been cancelled because they "cannot hold it anymore." When I called customer service, they said they had no record of us trying to call and schedule the order delivery and there was nothing that could be done except to place the order again and start the timeline all over again. This was a very frustrating experience as it wasted our time in trying to do what we were asked to do, were given bad information, had to then waste more time on the phone with customer service to be told there was nothing that could be done, and to still end up with no furniture by the time we needed it. Response to AFW Comments to the above post: I understand your records show there were several attempts made to get a hold of me. I do not know how records are kept on that side, especially since they show attempts at contact I did not receive and do NOT show my team calling to schedule the delivery and being told it wasn't ready yet. And that is my point: the info we were being given was not correct and we are being told that our attempts to make contact and schedule delivery never happened. I am not sure what a customer is supposed to do in that situation - other than not waste any further time trying to work with AFW.

Very hard-working young men. Give them a shot, you won’t be disappointed!

AFW makes it easy to shop online and delivery is punctual and great communication and courteous drivers. Great Value!

Great!

This place is way better for inexpensive furniture than anywhere else. Nothing online has as much quality for the price, plus being able to sit on the furniture before buying is amazing, way better than just hoping you'd like it. I now have 2 of the lower end loveseats and they are fantastic and have held up very well. Great staff and quick and easy checkout.

Pretty new to furniture shopping but this American Furniture is the best. It’s always fun to just walk around. This is my second purchase, and after today’s customer service I will definitely be coming back. The dock workers were nice enough to take our coffee table out of the box to make it fit for the drive home. Unfortunately, our instructions were left behind but I was left the nicest voicemail letting us know. They were pretty much giving us credit if we’re are able to put it together with no instructions. Needless to say, we will be back for more.

We had one sales person that started helping us and then just walked away, saying he would be back. Saw him after our purchase horsing around with coworker. Chair was delivered a few days later, heater and massager didn't work. Still waiting for replacement. Bought on Sunday, received Tuesday and have to wait until next Tuesday.

Vaya mierda de attention que tienen los que cobran abajo no se los recomiendo muy mal service para cobrar son los primeros y para devolver el dinero los ultimos no dicen que tienen los bibles agostados te cobran y no te quieter delver dinero después 👎👎👎👎👎👎👎👎👎👎👎👎👎 El que me ate dip un muchacho joven Delgado con Gagas no tenia deceo de hablar y menos resolverme nada 👎

Good selection of reasonably-priced furniture. The leather recliner was delivered safely and efficiently in the window quoted. Although i didn't need it, i find the 15% restocking fee a very reasonable alternative to keeping a piece of furniture i dislike. The only downside was the kludgey website, necessitating a return to the store to make the actual purchase, where Darrell was helpful and thorough.

Issac was amazing! So helpful!!! We actually had alot of fun looking for art work and matters. We look forward to coming back and working with him again. Thank you Issac Coronado!

Multiple experiences where the company (management I spoke to) tries not to honor warranties even when it's beyond any reasonable doubt due to builds with cheap/minimal material, low quality control, etc. In a previous experience, the management argued we shouldn't be able to return a broken item but, someone at the return desk helped us out and returned it anyway - communicating that it wasn't rare by any means to have a problem with this product. Though there was ridiculous hassle, we were happy with the end result. (this was within first year of owning the product - likely weeks - they tried to claim we mishandled the product when it was a bed that had been carefully moved to a different wall in a small room) However, most recently, I bought a $2k sectional last year. Immediately noticed creaking and cracking when sitting on a certain part the couch. I filed a warranty claim immediately which I, of course, still have a record of. A tech/inspector/whatever came out pretty quickly (all within first month of purchase). He was not very concerned but he mentioned the noise and my concern for it in his notes. He reassured me that I could mention his name if I had future issues. As time passed, it continually cracked and creaked as someone would sit on that part of the sectional. Eventually, of course, not too long after it had been 1 year since purchase, the structure on that same part of the sectional broke as I sat on it. I let American Furniture Warehouse know, mentioned the tech's name, and despite arguing repeatedly how this was, clear as day, the ultimate result of the initial creaking and cracking in the exact same spot that I reported to them weeks after the initial purchase, AFW management refused to replace it, fix it for free, discount anything, etc. They acted as if this defect had not been mentioned before the 1 year mark (warranty ends after 1 year), when it had been initially reported within a couple of week or so. To be clear, they did say they have records of the previous claim and the tech that came out's notes stating that there was cracking and creaking in the exact same spot of the sectiona that structurally broke. They're merely clinging to the idea that, well, maybe the creaking and cracking in the exact same spot is unrelated to what broke. You don't screw a customer over for a slight, silly possibility. Even then, is it really acceptable for a, over $2k sectional, to fall apart after a year for sitting on it? Unfortunately, AFW management (spoke with Thornton specifically) would rather risk a family being out $2k for a clearly defective, cheaply made product, reported for defects in the exact same spot it broke within weeks of purchase, then risk eating the cost of replacing or repairing one section of the sectional that could POSSIBLY not be related the creaking and cracking in the exact same seating spot it broke at. They said they would try to give me an estimate for repairs based on the pictures given in the claim. Never heard back - it's been a month or so. As many items we have purchased from AFW through the years, you would think we would be taken care of better than this. You would think the long-term relationship would be worth much more than this tiny risk. Edit: As a reply to the owner's reply, the order for the sectional was made under my wife's name, Angelina Mares. Order #: 31H493319.

Recliner section could have had a better large person selection. Other than that we were welcomed and greeted accordingly. Loading was quick and efficient.

cindy was patiet and thorough with our mix, she deserves a bonus today...thank you cindy+++++++++

Called AFW Customer service employee was quick and understood exactly what I needed. Good experience

Had a horrible experience with delivery team they kept hitting walls and letting my couch drag on walls and door frames. Then while purchasing the couch I bought a book shelf the rep JP said they would assemble it for me. Instead they just left it and said this is a customer problem. Not impressed at all.

3 years after purchase this $1,500 outdoor sectional is trash. Plastic mesh started falling apart last year and has gradually gotten worse. We spent $500 on a custom cover for it and took great care of it. No direct sunlight, no rain or snow, and it was always covered. Same thing happened with our couch in our living room. It's sagging and falling apart. Never shopping here again.

Way over priced, advertised low prices but Amazon, Wayfair and Ikea prices are way lower!! Also furniture quality didn’t any better than Ikea furniture definitely not paying more for less. EDIT: You’re straight up gaslighting people maybe do some research and look at furniture on these sites you claim to beat.

I dont how a company can blatantly lie. Everywhere in their store it's posted they beat amazons prices but their sectionals are like 400 at the CHEAPEST and heres one i found in less than a minute for 270 on amazon. 100 bucks for lamps when at Target or walmart you can get less tacky lamps for 20 to 50. This place is a rip off. I'll say the employees seemed willing to help and greeted us kindly but this store is probably one of the worst when it comes to pricing. 600 for some of the ugliest pieces of furniture I've ever seen.

❤️

We buy all our furniture here and have no complaints!

Placed an online order, my bank account was charged full price for furniture plus delivery fee. Hours later I was notified order was cancelled. I’m here from out of state, helping my grandchildren with there new move. What a hassle it’s been to resolve this issue. American Furniture failed to answer why this order was cancelled. Had no reason. A lousy $50 store credit was given.

I enjoy walking through and looking at new options for furniture and design.

We purchased a lift chair for my brother who is a disabled Vet. The chair has broke and American furniture dose not carry this chair anymore so they have left us waiting 6 months for parts. Chair was under warranty. My brother has an infection in his leg and is supposed to keep it elevated and due to the chair being broke he has not been able to do this so he has ended up in the hospital 3 times. I am very disappointed at the way they are handling this. We have been purchasing from American Furniture for years and never a problem and now this.

Virginia was just an incredible saleswoman! She took the time to help me pick out a couch that was comfortable, durable, and would meet my needs. I couldn’t have asked for anyone better to assist me through this experience! Her service was prompt and she was very communicative through the whole process. Highly recommend that you seek her out next time you find yourself at AFW!

I’ll preface with, I never leave reviews. I’m sure the placement of orders isn’t a nightmare for everyone but my whole experience with AFW has been nothing short of frustrating and miserable. Highly recommend NOT placing an order online, they canceled my order with no warning, I replaced my order through a store rep and scheduled the delivery, only to find out the day of delivery my order was never in fact placed to begin with (after getting a receipt with an order number and delivery date). I’m sure it’s not like this for everyone but I can honestly say they have turned a customer away who needs a whole lot of new furniture.

Very positive experience! I attempted to place my order online after I found the piece of furniture at the store and looked at it in person. My Web connection was very glitchy and I ended up purchasing two in error and could not manage to cancel it online. After discussions with Customer Service and the Thornton manager, I ended up going to the Broomfield location that was closer to me and paid cash and everything was resolved. My pending charges at the bank were removed quickly. Every person I spoke with either on the phone, or in person was very helpful and thorough. In addition, I was able to get it delivered within the same week. Thank you everyone at AFW!

Recently visited the Thornton showroom. I was greeted by Jeff who made the process simple, fast, and thorough. The delivery process was as easy as one could ask for. I’d definitely recommend this location and especially Jeff. He was quite knowledgeable, easy to communicate with and friendly. Will be back to see him soon.

Sales guy was so helpful and super nice , cashier in the other end was super unhelpful and wasn’t even trying to do anything help me with my transaction ,

Purchased a mattress with the removal of the old one. Payed the extra $30.00 for that removal. First of all, the guy's trying to deliver it to the wrong place. Then, when they got to my home, they refused to take the old mattress, saying it was dirty. I said the mattress isn't very dirty, just old. He refused to take it and left. I called and complained, and they said it is their policy that they can not take dirty mattresses. I said it wasn't very dirty, just old. There was fuzz from the sheets and a little bit of dog hair. Who's going to have a pristine mattress that they've had for 10 years. I called and complained. The customer service representing reiterated that they couldn't take it. I asked why the sales associate didn't tell us that. I also explained how I had to pay extra with my trash service. She said she didn't know why and didn't know what to say about that. We'll make sure that we refund your money and update the associate who assisted you. It's very frustrating, I would go somewhere else.

The worst customer service I've ever experienced. I scheduled a delivery with a woman over the phone and told her I am available after 4pm on the decided delivery day. She did not tell me that I wasn't able to choose a time frame, she only confirmed that she would have it scheduled. I received an email the day before delivery with a time frame before I would be home. When I called customer service to inform them I was not available at that time, I was told that my only options were to reschedule the delivery date for when I would be available all day. As a school teacher, this only leaves the weekends. The customer service representative suggested I take a day off if I'd like it delivered before the weekend. I am so disappointed by the lack of information upfront and help thereafter. I would not recommend ordering an item for delivery to anyone who does not work from home.

Jaydon and Bryce were great at delivery service. They were right on time, we’re mindful when bringing things in, and set up our bed super fast. They came out on a holiday weekend which we very much appreciated being in our new home. They even helped put our new mattress on without evening asking. Amazing customer service, highly recommend them and will be shopping here again. If you have the option for delivery and set up I say use it this was so helpful in our move and was such an easy process. Thank you Jaydon and Bryce!

ISAAC CORONADO was super helpful with our purchase. He listened to what we were looking for, helped us nail down our decision and made the process super easy. Delivery was fast and efficient; we are still waiting on one item but he told us it would take a bit. Our overall experience was great. The delivery for first item was super fast and efficient, made the whole move a lot easier. Will be shopping here again and recommend working with Isaac.

I love the large selection of furniture at this store. However I have to drop a star because the salespeople are very aggressive. Last time we went there were four different people following us around asking us if we needed help. If the business is reading this consider letting people come to you when they need help.

I've had such a long and excruciating experience with AWH that I will never shop there again, despite their low prices. A month back, I ordered a couch from their website. No where in the order process was I warned to measure my door and entryway to make sure the couch will fit. I've ordered couches before to my house and was always able to bring it in. Anyways, after I placed the order, I got a note that said there's a back order. (I would have liked to know this before placing the order.) After 20 days of not hearing back, I reached out to AFW and then they scheduled a delivery for me. If I hadn't reached out when I did, I wonder if AWH would have ever proactively set a delivery date for me?? The delivery day arrives but the delivery people just looked at my home and said the couch wouldn't fit. They never even tried, and just left. They said AFH will call me that day to discuss next steps. But surprise! They never called. I had to reach out 3 days later to ask for the refund. The first person I called said she'll process the refund. I never got a confirmation email. I called again a few days later. The next person said he'll process a refund but that they have to charge me a cancellation fee. I told them there was no way I would pay this cancellation fee since I was never warned about this. The representative said he'll waive this fee for me since it was my first time purchasing from AFW. Afterwards, I get a confirmation email but saw that the cancellation fee was still there. I reached out again, but no response. This company has been such a waste of time and money. Avoid at all cost!

A friendly, easy, and well priced shopping experience. Highly recommend.

Raymond at the Thornton Store went above and beyond to help us get the perfect furniture for our needs and to make sure the delivery was perfect even after having to make a change last minute. We will only be asking for Raymond from here on out when we come back to AFW. If we could give him 10 stars we would! Thank you so much for everything Raymond!!!!

Waited for a bit for someone to help me but my man Raymond came help us with great attitude and great costumer service! I’ll def recommend him to my family and friends for future purchases.

Bought new furniture great people easy to work with no hard press sales

Great place. Online order was easy and my stuff was delivered on the date they promised.

Yo todos mis muebles los he sacado hay pero ase unos días fuy por un comedor y me vine muy enojada con un empleado Antonio todo hiba bien la compra me urgía el comedor y le dije a él lo nesecito pronto cuando hice la compra me sale k llega en unos días dijo mañana pasado puede ser señora y yo 😡 pues bueno ni modo me gusto el comedor k llegue y cuando voy mirando el recibo no llega asta en 3 semanas la verdad medio mucho coraje y deserción . No la engañen a uno solo para vender la verdad da coraje puede buscar uno otra obcion 😡

I ordered a leather sofa sleeper from this company. It showed up damaged three times. To clarify, they sent three of the same couch on different dates. All three were damaged. All employees and managers were kind. However, three of the same couch show up with damage? That is absolutely ridiculous. I am now currently without any sofa and waiting on a refund. Buyers beware. The couch model I purchased was the Bolsena. The first picture was a raised nail head under the leather. The other two were tears in the leather on the bottom of the side. This could be a manufacturing issue. I would steer clear of the Ashley brand. Update: All of my money was refunded by the company.

Raymond is an awesome sales person I highly recommend him

I got couches delivered today and yes it was a tight fit, but the driver said "I do not have time to try because we out of of time on our deliver window." They left one couch on my driveway and all the trash from both couches. I called AFW and they felt I should only get 1/2 my delivery fee back. I paid for it to be brought into the house and trash to be taken. Thank goodness for my neighbor who came over and got it into the house within a few minutes. Don't pay for delivery.

V

I have been buying furniture from here for 10+ years. Over $40k between personal and business. NEVER AGAIN will I spend a dime here! The manager at the Thornton location is a pathetic excuse of an employee! I BOUGHT $5,400 worth of furniture. (Schedule for delivery next week) Receipt in hand. 4 hours after leaving the store called and said they "accidentally deleted my ordrer"...... how can that be? They said they would send me a link to re purchase it and refund my money. I said ok. I get the link the next day and it doesn't work. I call the store, they transfer me to a "customer service line" who then tells me I must go back in the store to get my refund. I LIVE 4 STATES AWAY!! She thought it was funny that I now have to travel 14 hours to get my money back! How is this ok?! She told me that she has no comment and she will gladly deal with this in person with a smirk attitude KNOWING I live 4 states away! Her name was Chelsea, and then she tried to go and delete my info like I've never existed! WOW! THIS IS CRAZY!

Same as always

Isaac helped us out last week to upgrade pretty much our entire house's furniture! He did an excellent job walking us through the mattress buying process and was extremely helpful helping us find exactly what we were looking for without having to look at every single piece of furniture in the store! He was so personable, it was like shopping with a friend! We are so excited to get our shipment and hope to work with Isaac again should we need anything else!

Muy amables solo que al entregar las cosas siempre andan a la carrera y quebran las cosas y tiene uno que esperar hasta que haiga el producto nuevamente , deberían de mejor en ese servicio

Always had great experiences here. Everyone is super helpful and nice. Great service

Never will I ever buy from AFW again. We bought a new house. Went in to buy all of our furniture from AFW. Nice lady who help said we finance no interest for 9 months. She told us how we should save the cash for emergencies and pay the the loan amount off over 9 months. Well here we are 9 months later and I went to make my final payment of $100 just to find out that if you don’t pay in full. You get charged ALL OF THE DIFFERED INTEREST. For missing the final $100 payment date by 2 days I got charge $660 dollars in interest. I explained my situation and no one wanted to help. Wells Fargo and AFW are the shadiest companies I have ever dealt with. $660 of my hard earned money gone to interest over $100 and 2 days. I will never buy from them ever again. I’m so sad that when I explained what happen no could or would help.

I purchased a 340 pound massage chair and AFW loaded it in my trunk and when i was driving my car flipped backwards

Me encanta la tienda y los vendedores muy atentos

Absolutely furious right now. My partner and I are first time furniture buyers and would not recommend AFW for first timers or anyone. Their prices are cheap but predetory practices, rude staff who are also very uninformed on the products. Even when dealing with the manager she could not tell us if a couch was one or two sections. I had deleted my review but after giving them a second chance I absolutely stand by it and am updating it with my current interaction. We worked with Raymond at the store where he helped us pick out the sleeper couch that we wanted and was happy to take our $1200 but when it came time for delivery the drivers claimed they would be unable to bring it up the stairwell to our house. They wouldn't even unload it from the truck because any damages would come out of their pockets. I get your worried about your money but yall already took ours, it's our couch if I want to try we should try. Also we had told Raymond that it was on the third floor of a narrow stairwell with no elevator access or anything and he said it would be fine. We had looked at other products too, he should have asked us to gather measurements and return if there was a worry or guided us back to a smaller couch. Instead we got told "no problem, it's their job to get it in" and here I am now with an empty living room (we tossed all our old furniture this morning in preparation for the delivery) and out $1200 with only a "maybe they will" in regards to a refund and not having to pay the restocking costs. The drivers didn't even attempt it they just measured and said it wouldn't work. So beyond mad, I have no furniture now and to be told to just go pick out something else was so rude as both my partner and I work full time service industry so finding a day off and making sure we had enough money for even this first trip took almost 3 months, now I'm supposed to just sit on my floor for another 3 months until we can save up and find another day off. (EDIT) After being frustrated we decided to give them a second chance and moved schedules so we could go this morning. Found a new couch this is smaller and similar to what we wanted, purchased it and asked about our previous orders return and they informed us there was no return started for the product. When we finally got finished with talking to the sales person we discovered they would not give us a full refund so we asked to speak to the supervisor. She from the start didnt seem to worried about our return and informed us right away we would not be getting a full refund and to stop asking. We argued back said we never wanted to return it the delivery guys refused to deliver and Raymond had told us it would be no issue with the stairwell. She then said that Raymond in his notes said he discussed measurements, which he NEVER did. In fact I was the one who asked if we should be worried about the stairwell. She was then very dismissive by saying "well who am I to believe my staff member or you?" Which kudos for having your staffs back but they were in the wrong. She asked to see the original couch, and like I said previously, was very unaware of the specs to the point where another employee had to come and answer the questions. Then instead of offering the full refund, she offered to cancel the new couch we just purchased and give us the old one and she would wave the delivery and if they wouldnt unload we could just take it ourselves. Which again was so rude because, no, they wouldn't even take it off the truck before so im not waiting another 4 days to repeate the same process. She kept insisting to cancel our new order but we kept saying no that we already gave them the second chance and still purchased a new couch through AFW we just want the full refund for the couch they refused to deliver. They are still getting money from us in the form of the new couch but she told us it wouldn't happen. We could argue all day but she isn't going to wave it. Disgusting. Never wasting my money here again. You shouldn't either.

Approximately one month ago, my significant other and I made the regrettable decision to purchase furniture from a specific AFW location. Unfortunately, since the time of purchase, the overall experience has devolved into a nightmarish ordeal marked by unprofessional, unhelpful, and unsympathetic customer support. Specifically, we procured a bed that had been designated as a closeout item due to its status as a floor model, and thus was offered at a substantially discounted price. Prior to the purchase, an employee had assured us that the bed would be in a comparable condition to non-floor models. However, upon delivery, it became evident that the bed had not been assembled correctly and was marred by the use of shoddily constructed boards that buckled beneath the weight of a mattress, resulting in the bed collapsing to the floor when sat upon. The aftermath of this incident raised safety concerns, particularly regarding the stability and quality of the product. Moreover, subsequent interactions with the customer support team yielded little in the way of resolution or satisfaction. Our attempts to address these issues were met with apathy and a lack of accountability on the part of the company. Additionally, other delivery-related mishaps, such as damages sustained by our television set and an incorrect installation of our couch, further compounded our grievances. Despite our persistent efforts to seek redress, communication from the company was sporadic at best, exacerbating the frustrations we had already endured. We were left with no choice but to engage the services of an external party to rectify the structural deficiencies in the bed and render it safe for use. In the midst of this protracted ordeal, we reached out to the AFW establishment and their customer support line in a timely manner, only to encounter further delays and unfulfilled promises. Attempts to hold the company accountable for their oversights were met with deflection and attempts to shift blame onto us, the customers. Following an extended period of unresolved issues and a lack of meaningful communication from the company, it was communicated to us that only the delivery fee would be refunded, while other essential expenses incurred as a result of their negligence, such as the repairs to the bed and the replacement of our damaged TV, would not be covered. Our experience with AFW has not only been marred by the substandard quality of their products but also by the indifference and inadequacy of their customer support service. An establishment that truly values customer satisfaction would have promptly addressed our concerns, offered meaningful solutions, and exhibited a more empathetic approach. Regrettably, this has not been the case, and as a result, we cannot in good conscience recommend AFW to individuals seeking quality furniture products and a satisfactory customer experience. In light of these unresolved issues and the lack of accountability displayed by the company, we are left with no choice but to escalate our concerns by lodging a formal complaint with the Better Business Bureau.

My mattress was expensive first of all. After a few months it has begun sagging on both sired. I filed a claim on the warranty on April 7, 2024. The service tech contacted me on April 11th to setup.an appointment to look at the mattress and take photos on April 18th. I've heard NOTHING from those results since then. I've placed calls leaving voice-mail to no avail. Very poor customer service!! I intend to keep contacting them until they replace this $1500 sagging mattress. ANTOINETTE BROOKS

Just bought a new couch for my new apartment and I’m so in love, delivery was quick and easy, I will definitely be coming back in the future!

Terry helped us pick out an awesome couch and dining table. He was super knowledgeable and very fun to talk with. (Also his shoes were super fly). Next time my wife and I are buying furniture we are coming directly to Terry.

Such knowledgeable staff, great prices and quick delivery. Carlos Castillo helped me make my couch purchase and I can’t recommend him enough. I will go back for my future furniture needs!

unbelievable service at the store and even better upon delivery. Extremely professional and efficient team. Can't recommend this store and service enough!

CARFEFUL !!! Read the details of what you are ordering because the images ARE MISLEADING. I ordered a day bed, the images showed mattress, but on delivery...OH !!! Mattress SOLD SEPRATELY. When I call to voice my concern the customer service representative attempted to make me feel stupid by "OH you didn't read the description?" Then they argued with me about how misleading the images were. EVERYONE LOOKS AT THE IMAGES AND UNDERSTANDS WHAT IS INCLUDED. NO I WILL NOT ORDER FROM YA'LL AGAIN !

I have purchase furniture five years ago family room and dining room and still looks good. I have purchased dresser, night stand, bed and adjustable bed all good for a great price!! Gary Thompson was amazing. I wanted to make sure that the bed that I had purchased I was able to use the adjustable bed he literally went to the bed to make sure and called me back with estimate and assured me that I can when he told me!!!! Thank you for your exceptional customer service Gary Thompson!!!!