Excellent

Another awesome piece of furniture! This location is great, very tucked away. And if you can, work with Zach! He's a wonderful salesman especially for his age! 10/10

This visit was very disappointing. Drove from Boulder in hopes of finding an ottoman that matches my sofa. beside being greeting by a the Woman at the front desk, no sales people spoke a word, nor greeted me until I spoke first. The store had maybe 6 customers in it (11:45am). After walking all around the store I located a sales person asked if they had any white vinyl or leather ottoman and he tells me no, “and anything I can order will take 6 months “ 😂 tell him no problem I’m gonna walk around the store some more just look around and I proceeded to go Into other departments. When I make it to the recliners Bed section I’m ignored by two more sales people. They make full eye contact and just Look away. I acknowledged them and said hello just to On their body language, they had no interest in even tryin to sell me anything. Awful customer service, This is part of the reason why folks are shopping mostly on line.

I wouldn't recommend american furniture warehouse!! RUN FROM THIS PLACE!! They tried to deliver defective products, the adjustable bed frame motor was broken. I sent it back with the delivery guy's and asked for my money back. That was on March 14th 2024. As of today March 22 2024 I have not received my refund. They will take your money, but they won't give it back!!! SHAME ON YOU AMERICAN FURNITURE WAREHOUSE!!!! YOU ARE VERY DISAPPOINTING ☹️

American Furniture Warehouse truck is currently illegally parked and blocking garage access. They obviously only care about themselves. I called to have them ticketed.

I like this location the best as they have great customer service and not as busy as their other stores

We purchased a king size bed frame from the Westminster Colorado American Furniture Warehouse. It took almost 3 months for it to be delivered to us and it broke almost exactly 1 year later from normal use. When we reached out they said we would have to pay for replacement parts. Do not purchase things from this company. Their items fall apart as soon as any warranty expires and they do not back the products in any way. They know they sell garbage and they do it because they know they can get away with selling garbage for outrageous prices. Update 4/15/24: after seeing this review the AFW store we purchased the item from did reach out to us and did come and fix the bed at no cost to us. I am glad they cared enough to reach out and make it right, but to be honest it doesn't really look like it's going to hold up any better than the first one. I won't be shocked if it breaks again, but we appreciate that they made the effort.

There is literally no way to contact anyone at this location by phone , don't loose your time trying with the automated system it's trash.

I would give them 0 stars if I could. We had our delivery yesterday and after everything being installed, this is what we got.

We are on the hunt for a couch. We didn’t end up buying anything because they didn’t have a sectional configuration that would fit in our oddly shaped living room but the prices were very reasonable and everyone on the sales floor was very helpful and kind. Will definitely come back when we are in the market for other furniture!

I purchased a couch on a Tuesday and impulsively added a shelf, then arranged for delivery on a Friday for the bundle because it's a day I could work from home. The truck shows up Friday with the shelf, but no couch. I feel bad these clowns wasted their drivers time to deliver a 30lb shelf I could have tossed in the back of my truck leaving the showroom, but here we are. My couch is missing, and I cleared my morning to allow the delivery. Apparently, the couch "missed the transfer" and didn't end up on the truck. The worst part is that nobody would have reached out to reschedule delivery, or even inform me if I didn't reach out. This is such poor management of process and poor communication, I'm not sure I want to ever go back to AFW. I took a chance on their furniture, but I should have gone to Ikea instead at this point. UPDATE: They came and didn't want to deliver the couch citing it would not fit, even though it has smaller dimensions to a couch that my friend and I were able to move in. I'm never shopping with AFW again.

If you are getting physically ill after purchasing any furnishings from AFW .. it’s the chemicals they use!!! 90 percent of folks have no clue why they have been feeling like garbage …. Get it out of your house!!

Ended making purchase for February 14 th, my present to myself.

On time delivery and set up was absolutely worth the delivery charge 👌 beautiful furniture 😍

Hi I just wanted to say that Joseph scalise was the person who helped us purchase our new couch in their new table and his customer service was very excellent he was very respectful explained everything made sure I understood everything I made sure we didn't forget anything was perfect everything was perfect our delivery or delivery man we're very respectful to our home to our other items and I highly recommend American furniture wearhouse

I am so impressed with AFW’s affordable delivery and install by Devon Fresquez and team on 1/26. They arrived on time despite a snowstorm in our remote canyon property, steep driveway and difficult drive and stairs. Their truck was chained and they were very careful. They were so professional and easy to work with. 5/5 service. I can’t believe how they went above and beyond despite the elements. Thank you!!! They should get a raise :) AFW has the best prices and dupes, loyal customer! Great service wow!

Had a variety of furniture even though quality/durability of furniture has decreased over the years. The saleswoman we interacted with was knowledgeable, helpful and efficient.

Helpful sales folks. Not pushy. Shop the sales for best value and availability.

Natalie E. was incredibly helpful, efficient and also so kind and enjoyable to work with. She was very knowledgeable and answered all our questions and made us feel very good about purchasing our new couch!

Barron is awesome, I bought a couple of couches from here.

The Couch I had bought broke in less than a year, covered under warranty, yet they still charge to fix. The warrantee is a lie and a scam. I will never ship, buy, or purchase anything from here. Adding the American part should be changed to China junk.

Good customer service and nice furniture.

Was looking for furniture for an apartment. Be sure and always check the clearance section.

My wallet slipped out when I sat down on something and Estela did all she could to reach out and make sure to let me know she had it. They’re great helpful people. I wouldn’t even call them sales people because they are not pushy at all. We’ll be back to purchase.

Although they didn't have what I wanted in stock, the sales person was able to locate it and was willing to have it shipped in. The owner, Jake, was actually in the store, and I was able to talk to him about old times and the first time we had met.

Couches are comfy and for a great price

American Furniture Warehouse offers the most comfortable lush furniture at the most affordable prices, plus all the knick-nacks that make great gifts, and service you want to talk about.

The sale person was great.

we purchased a sectional that was back ordered and opted for delivery. shopping was fun and easy with the amazing selection and great prices, we found something we loved. purchasing was easy and the great salesman Robert walked us through the whole process. the delivery went as smooth as possible, they arrived early and called me to let me know in advance, and were in and out very quickly, set up everything, i didn’t have to lift a finger! they were very aware of their surroundings and were very careful of my door and walls. i am so satisfied, highly recommend!!

Evidently, the store employee, Ray Varkevisser couldn't find our account in their system so he simply added me to some other guy's account and now we have a delivery scheduled under some other person's name. Also, we are now somehow attached to this other guy's purchase history. Sloppy account management lends to a poor customer experience.

It was excellent

En dos ocasiones eh comprado mueblería,y las dos me an cancelado la compra diciendo que no tienen el artículo en stock y que es un error del sistema.

I had my kitchen table for 2 months and the finish is coming off. Customer service informed me that I should know that ALL kitchen tables need to have a place mat for any drinks or plates or the finish will come off and " I should know this, that's why they sell them." No care instructions came with the furniture. I will never purchase from American Furniture again. Please beware on how cheaply items are made from American Furniture and if you need to cover your piece of furniture before use. Why purchase something that looks nice to use it.

I am very sorry I bought my furniture from here. I spent 2,200 in there and paid it off that day, that was May 17th and it’s now July 14th and I still am waiting for the rest of my couch which was supposed to be here by the middle of June! They have kept pushing out the date for it to be delivered and I would not shop there again because of the run around that I am still getting.

Walk in to the store and no one said hello .

Don't expect their bedroom sets to last long or have all the parts required to put together beds, clear directions, or drawers that fit and slide in/out smoothly.

It's a fun shopping experience, lots of variety and nicely laid out! I've always had friendly and helpful staff at this location anytime we've come here in the past 5 years. The furniture is very stylish and durable, no issues with anything we've bought here from office chairs to tables and sofas. I use this location for home and business purchases and I highly recommend them for any furniture needs.

Wish there was an option for negative stars. First I was told there was next day delivery. This was proven to be untrue by calling another store. I set up a sales appointment to see specific shelving and smaller shelving in a similar style. When I came in the salesperson I had an appointment was unprepared and started speaking about desks. He had only one item listed on his paper and had to search to find it. I was not happy with the fact that I made an appointment and stated exactly what I was looking for; yet had an extremely unprepared salesperson who in the end said he had nothing for me.

Stellar service, excellent selection of furniture. I wish there was a bit more home decor and more selection of art, but those are very minor things. The prices are outstanding and the quality of the merchandise is excellent as well. The selection is also on-trend and the store is very easy and relaxing to navigate. I really feel that you get a lot of value from AFW. Highly recommend!

This place is HUGE. They had so many items we were astounded at the amount of furniture they fit in this building.

Out furniture shopping. Went here spent 30+ minutes walking around and not a single employee said a word to me. I saw at least 10 of them walking around. I will take my business elsewhere since they seem to be particular about their type of customer.

Lots of great furniture all brands and price. They have everything for your house. The sale people here are very friendly and welcoming. If you just say your just looking they will leave you alone to browse. Definintly worth visiting.

Great place to buy furniture!! Great prices and very helpful employees. I love this place.

We have bought a living room set, bedroom set and a dining room set. Have no problems with any of them

Went looking at mattresses with granddaughters and came out with tigers ha ha

Nice place, great prices. They have nothing in stock. Skip this showroom and go right to Thornton

Friendly staff and lots of selections

We worked with Ray. We went into the store knowing exactly what we wanted; we just needed to pay and set up delivery. We took an item home that day in our own vehicle and paid for it separately, yet Ray charged us the delivery fee. The extremely rude girls at the front desk said they would transfer the money paid for the delivery to the order for the items actually being delivered. Then when we went to pay it still showed a delivery fee so before we submitted payment we asked for a correction to the bill and they told us there was an increase of $103 for the delivery fee. I've enjoyed shopping at AFW for my furniture needs but this location is terrible!! We spoke to several different employees and every single person gave us different prices for their delivery fees ranging between $80-$125. We were quoted higher delivery rates the closer we got to our zipcode. The shady employees we worked with are the only reason we took our business elsewhere. Be careful if you shop here and pay attention to what they charge you because they still have not refunded my $83.

Biggest waste of money don't ever shop here.

Just ok

Not as big as most of the other AFW showrooms. The staff, if already working with someone, are not great at welcoming and helping all other customers.

Purchased a couch and bed on Monday. Was told that both items were in stock and we would have them Wednesday. Tuesday evening we received a text update stating our delivery time for the following day. An hour before they crew is suppose to show up we get a call saying "oh hey, your couch is out of stock. We can bring it to you in Monday." So upset, I call the store we purchased from to find out what had happened, and the Manager on Duty so nonchalantly says "ohh yeah it's out of stock, sorry bout that" ??? Is that acceptable? To waste someone's time and money? When we could have purchased elsewhere? He then proceeds to tell me that Monday most likely won't happen either, that is just the day that they will receive it. And will most likely be another 7 days from Monday before we actually get our couch. Absolutely ridiculous and the worst customer service ever! I ended up going to Home Stars in Denver. After telling them what I had gone through with this company they expedited my delivery to the next day!

Good price and prompt delivery.

This store is Amazing.. It's the best American Furniture store around Colorado.. Go check it out ..

Great staff, not rude at all even though my husband and I stopped by 30 mins to close. It was spur of the moment. Great selection and we found exactly what we needed in 5 mins (futon bunk bed)! I like this location a lot!

Some good prices ,staff very helpful

Great afordable prices!!

DON'T WASTE YOUR MONEY HERE! We bought a bedroom set here. We paid several thousand for it. The bedframe cracked and broke after just a few months. Further more, we bought a mattress here. It is 3-4 years old, and so uncomfortable now from the sleep impressions we don't even sleep on it. If we do we get terrible lower back pain. The whole thing bows in and makes us roll on top of each other in the center. Upon learning about the warranty on the mattresses, we had a tech out to look at it. Our claim was denied because the impressions weren't deep enough, and then our warranty voided due to a small stain on the mattress I could probably clean off. This place is an absolute joke! Taking my business else where and I recommend you do the same. The furniture here is absolute trash.

So this place had a large selection of well made sturdy somewhat overpriced furniture. To be honest with all the exciting new furniture trends from barbie core to LED decor etc you would think they would want to get in on that and maybe offer a few colorful, modern and/or trendy items. Don't get me wrong I love my vanity but I really would have liked to see some of the really bright colors that are so popular right now . Oh and the process to actually pick up and LOAD your furniture was super stressful and tiring. I took a picture of the sun setting because we arrived early afternoon and that's how long it took after we paid for my vanity to get to the front of the pick up line

Had a great experience shopping here for my new sectional! Barron was super friendly and helpful as my sales rep and gave me helpful info in making sure the sectional would work for my space. The delivery went smoothly, but after the drivers left noticed the ottoman was marked/damaged. Called the store immediately and Estella went above and beyond to coordinate getting a new ottoman delivered to me in just 2 days! I love my new sectional and so glad I went to AFW.

Huge variety at great prices.

Wouldn’t recommend going to the store if you plan on making a purchase the same day there inventory is very limited and also if you get your item shipped there they will ship it to the main store and forget about you because they already made their commission off you so who cares if the customer is happy. I had to wait 5 weeks to get my couch because they shipped it to the Thorton store and I did not order it from the Thorton store I ordered it from this store and they expected me to go pick up their. So beware they all work on commission and will sell you anything they can so I suggest going online and looking before you go in the store. To end on a good note there prices on other hand are pretty great can’t complain there :)

They have a great selection of all things you need in your house and patio.

Crowded nightmare. Not enough sales people and the ones that are there dont care about helping. I WILL NEVER GO IN THAT STORE AGAIN. NEVER

Nice showroom. Non pushy sales people.

I didn't like this one as much as the big one off 84th Ave. Very friendly staff though.