Store Hours
| Monday | 10:00 AM–10:00 PM |
|---|---|
| Tuesday | 10:00 AM–10:00 PM |
| Wednesday | 10:00 AM–10:00 PM |
| Thursday | 10:00 AM–10:00 PM |
| Friday | 10:00 AM–10:00 PM |
| Saturday | 10:00 AM–10:00 PM |
| Sunday | 10:00 AM–10:00 PM |
Store Location
About This Store
American Furniture Warehouse Conroe, TX
The largest furniture store in the West is now open in Conroe, Texas!
Store Reviews
(100 reviews)
3/24/2025 2:59:37 PM
I recently used a furniture delivery service and while the delivery was timely, I believe that the delivery personnel could improve their customer service skills. It would make a significant difference if they showed a little more friendliness and a smile during the delivery process. Overall, a positive attitude can enhance the customer experience greatly. I hope to see improvements in this area in the future.
3/24/2025 2:19:00 AM
3/23/2025 1:53:01 PM
Every time I buy something from yall something has to be messed up with it either a broken piece for parts that are jammed. I just ordered a bed and for some reason the rail holder was put on backwards with the bolt stripped. Why!!
3/22/2025 6:56:08 PM
Mariel, the Sales Associate who helped us before help us facilitate the purchase. Another Sales Associate, Andrew was attentive to customers by staying on our side while choosing the furniture's we like. The 2 delivery guys were strong and able bodied to carefully and safely set the big heavy duty chests in our room and lumbar office chair in our home office. They forgot to set the end bed futon and did not check if all the chest drawerrs open and close securely and had to call them why so.
3/21/2025 1:53:55 AM
3/19/2025 9:37:27 PM
The desk I was looking at was broke. ON THE SHOWROOM FLOOR...YOU GET WHAT YOU PAY FOR !
The only reason for 1 star is because you have to. Don't waste your money......
3/19/2025 2:59:31 AM
I didn’t buy anything but it has lots of nice furniture, I plan on going back at some point.
3/18/2025 1:04:02 PM
We have bought 3 mattresses and 1 sofa from here. Service is great. Mattresses are great and the sofa looks great in our room
3/18/2025 1:05:19 AM
Awesome customer service but the quality of the furniture is not great and it tends to break easier and faster. Awesome people and very organized but anything I get from here broke in less than a year.
3/17/2025 8:10:42 PM
3/17/2025 2:09:47 PM
3/15/2025 1:25:08 PM
3/15/2025 2:35:33 AM
Muchas gracias a Franky Acevedo por la atención que nos dio muy profesional en su trabajo gracias por su paciencia y atención , muy contenta con mis muebles gracias
3/15/2025 12:55:44 AM
3/13/2025 3:19:16 PM
We had an amazing experience here! Michael was such a helpful person to us and wasn't one who was pushy. He gladly let us know he was there if we needed him. I love my new furniture and highly recommend these guys!
3/12/2025 7:52:29 PM
Big place. Lots of selections. No hounding salesman.
3/10/2025 2:01:14 PM
Great quality with a stress-free experience. We are very happy with the office desk and living room furniture we purchased from them and will certainly use them again!
3/10/2025 3:57:17 AM
3/9/2025 3:02:41 AM
I would like to take time to give a 5 star to Chris, she was really helpful. We drove all the way from Katy, since we were not pleased with the customer service at the Katy store. However, Chris was really knowledgeable and took her time to answer our questions without hesitation. I will definitely come back and get more furniture here. Great job Chris!
3/9/2025 1:20:01 AM
3/8/2025 5:17:47 PM
The three technicians that showed up for warranty replacements today were ABSOLUTELY WONDERFUL! They were in quick, and actually set my furniture up the way that it should have been the first time. It does not wobble or sound like it’s going to fall apart (like it did).
About the warranty experience: it took well over 2 months (nearly 3) to get the warranty issue resolved. I was told I’d be contacted and NEVER WAS. I called to check since it’d been several weeks and was told “oh yeah the parts are in now, we can schedule you”. This was a long drawn out process and the warranty department should take some time to see why the process is failing (numerous friends have had this same issue, that’s why I called to follow up) and find a solution. Revamp warranty and Train your teams to build the furniture, correctly the first time and you’d probably see limited warranty claims.
But again, the delivery team - top notch.
3/7/2025 7:16:26 PM
Amazing people, fast service, and the communication was great!
3/5/2025 4:34:56 AM
I thought this place was great
3/3/2025 5:49:36 PM
Delivery was fast, efficient, and perfect, with no issues. However, I made a mistake on the order and called, and it is rectified. They will resend and exchange the pieces for a nominal delivery fee. All is well.
3/3/2025 2:47:05 PM
Manager Blair was extremely helpful and delivery service was awesome!
3/3/2025 5:10:47 AM
Really great experience. Great prices and Franky was great he was very helpful told him what we wanted and he showed us all the options and answered every single question we had. Will definitely recommend asking for him.
3/1/2025 8:10:10 PM
be careful if you buy a couch from these people, I am in a two person household And it is already time to replace it due to the horrible quality. They have good furniture, but the quality of the couches is not the best
2/26/2025 10:22:16 PM
Got what I needed. Very happy with the service
2/25/2025 5:07:49 PM
Vast selection of mediocre furniture.
2/24/2025 12:35:54 PM
2/24/2025 2:07:19 AM
Had no problems before. Have purchsed several thousands of dollars in items. Had a power Recliner delivered to finish out the livingroom set. Had waited 3 weeks, but that was fine. Delivery guys showed up and put the chair together but claimed they couldn't find where to connect the power box. After they left, I inspected the chair and discovered the connector wasn't there and only had bare wires. Waited three weeks for this. Customer service offered to replace but it would be next week at a time that wasn't convenient for my family as all adults in the house work. They couldn't even pick up the non functional chair until days later. Had to drive to the warehouse store to return it. Wasn't offered a replacement in store. Just offered refund, but didn't refund the shipping. Have a big problem with this as we have been loyal customers for 2 years, but there was no attempt to even correct this. We were also not refunded for our shipping. Very disappointed with the customer care and quality control on this.
2/22/2025 10:04:44 PM
2/18/2025 2:43:19 AM
2/16/2025 3:55:57 AM
I have had wonderful experiences every time I have been at American Furniture in Conroe. Monte is our sales representative. There is never any pressure, he is wonderful, we never feel rushed, he is knowledgeable in all areas and makes us feel special. Thank you so much Monte for making us always feel special.
2/15/2025 9:10:09 PM
Worst customer service ever. We received a couch and first week of use the couch had a terrible sound while we were sitting. We asked to be replaced or repaired. They took the couch and after a week, they returned the couch in the same condition. Never will buy anything again from them
2/13/2025 12:00:54 AM
Awesome!
2/10/2025 9:48:10 PM
2/6/2025 2:30:21 PM
Everything is stellar at American Furniture Wearhouse. Great furniture, huge selection, very good prices, attentive but not intimidating customer service representatives.
Highly recommend it !
2/4/2025 8:04:13 AM
My son and his Fiancee found beautiful dining room set, sectional couch and bedroom
Set for the most reasonable price. They did a great job delivering and setting up. Very nice.
2/2/2025 1:17:55 AM
1/30/2025 8:11:13 PM
Big selection, still looking for breakfast table. Not decided yet
1/30/2025 12:51:18 AM
1/29/2025 12:10:13 AM
Kel Thomas and luis ate excellent. Very hardworking , customer oriented and very knowledgeable.
I really want the company to appreciate their efforts.
1/28/2025 3:37:13 AM
1/27/2025 5:59:50 PM
We purchased a full living room recliner set from AFW in October of 2024. We submitted a claim for the single recliner as the seams were coming undone and there was a hole. This claim was denied due to normal wear and tear yet we have had the furniture less than 4 months. Why do they sell furniture with a one year warranty if it’s going to be denied. This was not my first piece bought at AFW and it was not my first denial submitting a warranty claim. I should have learned my lesson the first time. I will no longer purchase furniture from AFW. I rather pay more and have quality furniture and service.
1/27/2025 1:11:20 PM
Walked through the store not one person asked us if we needed help. Sales associates were sitting around and the most we got was a hello ……ended up leaving without using our line of credit. This is actually the second time this has happened to us. Seems like they don’t wanna sell furniture at all. Very disappointed.
1/27/2025 2:25:09 AM
Few days before new year, I bought furniture and mattress from AFW. I bought the Havasu King Mattress due to its firmness and comfortability at that time but after just few weeks of usage, it sagged badly. There's an obvious indentation in the middle that makes your body feel sore when waking up. I shouldn't have bought the mattress here but since I'd like to get all items set up on my new place all at once, I did and now I am suffering!!! Mind you, it's only me and my daughter who sleeps on the bed and I weigh a 145lb and she's a toddler. That bed is not the most luxurious bed but it isn't also cheap! Lesson learned, Don't buy mattress here!
I left a review on the item on their website to see if they can do something about it but the first review did not appear on their page although there was a confirmation page for the post. Made another review thru the link that they give made but guess what, that review was never posted on the item. This made me think that whatever reviews on their page are not 100% right since bad ratings are being filtered out. So beware!
1/24/2025 9:09:40 PM
Horrible experience. Went in to purchase a recliner and waited in the recliner section for over 20 minutes with no assistance. No one greeted me or anything. I would say horrible customer service but I don’t get to experience any service.
1/24/2025 6:16:51 PM
Overall, my experience was great, but the only downside was that the company didn’t assemble the bed, which I wasn’t expecting. There was a disclaimer at the time of purchase, but given the price and delivery fees, I still thought assembly would be included. Otherwise, everything else was perfect.
1/17/2025 2:45:31 PM
I ordered $2500 in furniture from these people and this is how their delivery truck left my front yard. It has been a nightmare trying to get them to restore it to what it was before. Personally wouldn’t recommend buying anything from them.
1/14/2025 9:51:52 PM
Monte was awesome! He was a great sales rep who had extensive knowledge, kindness, patience and humor. He took great care of my dad who was shopping for new living room furniture :) ask for monte!!
1/14/2025 2:21:17 PM
most annoying commercials ever, i will never go here
1/14/2025 1:35:12 PM
Highly recommend American Furniture! We purchased a new, much needed bed and mattress on Sunday, our salesman Rich was great when recommending options for my husbands bad back which we appreciated and today, Tuesday morning the delivery guys showed up 10 mins early, were in and out in 30 minutes or less and were all extremely professional! Excellent job, American Furniture, from the front desk to the delivery you guys get an A++❣️
1/13/2025 8:59:12 PM
Love this place. Excellent quality for a lot less than most furniture stores. Customer service is very attentive and helpful.
1/12/2025 10:29:19 PM
1/11/2025 1:25:04 PM
Ordered 2 couches and one single recliner chair. Received single recliner and one couch and was told we would get second couch within a week. Now going on two weeks and no couch in sight. When we call and eventually get through to someone we get told It is on its way but don’t worry we will not be charged delivery fee. Are you kidding!!!! American warehouse best not charge delivery fee. Will not recommend this store and wish we had gone with lazy boy!!
1/10/2025 8:18:37 PM
Horrible experience with them, I received a Delivery today and the delivery guys broke my window moulding and I called Tanner my sales rep. And customer service and nobody give me assistance, how they can damage something without any responsibility! First time buying with them and the last one!
1/9/2025 7:50:34 AM
1/7/2025 1:05:17 PM
This place is fantastic. We lived in Conroe while this was being built and then moved shortly after it was completed. We were looking for a new couch and figured, why not drive out there and look, even though it was 2.5 hours away. We walked in and I was pleasantly surprised that we weren’t bombarded off the bat with a pushy sales rep. We walked the store, found the sectional we were after and then a sales rep, approached us. He was very helpful and left us plenty of time to decide on our own instead of just hovering over our shoulder the entire time. We ended up purchasing the sectional and Frank was super helpful with the entire process. Furniture was very competitive on pricing, and beat every price out there for this particular sectional. I plan on returning to purchase more furniture from Frank (sales rep). Highly recommend!
1/5/2025 6:32:39 PM
1/3/2025 11:54:48 AM
Purchased 2 leather couches and paid $200 for deliver and both were delivered broken. Told I had to wait 3 more days to get new ones. No refund of deliver charge and nothing to sit on for a week in our new home. What a huge disappointment. Called manager and they would not refund delivery charge, very rude and unhelpful!! I will not purchase anything else from here again!!!!
12/29/2024 4:56:20 PM
Outstanding experience in the store with polite professional salesmanship and delivery communications were exceptional with daily and hourly updates. Delivery was accurate to the minute.
12/28/2024 9:02:19 PM
Stopped in to shop yesterday and had a great experience with one of their associates, Andrew. No pressure, answered questions, in and out in less than an hour!
12/28/2024 2:06:23 AM
12/27/2024 5:13:16 PM
Definitely recommend checking out this store if you’re in the market for new furniture, they have just about everything. Andrew was really helpful getting us set up with a new table that fit our needs!
12/27/2024 3:40:16 PM
Looking for a dining room table and chairs. Found it online and when we got to the showroom, Andrew helped us. He was very nice, great customer service, and super efficient. If you go to the showroom, be sure to ask for Andrew!
12/27/2024 12:59:39 AM
I love this store- I don't know if people realize this but they purchase inventory from big stores like Ashley and have the same manufacturers as other name brand furniture stores. High end furniture and tables at half the cost. HUGE selection, always someone available to help and a very clean store!
12/26/2024 3:55:46 PM
Purchased a sectional couch in late November. After 2 weeks, every time you move the couch squeaks and creaks. It is so annoying not to be able to move once you're sitting. And it's not a little noise, it's pretty loud. Very disappointed. Their website says 5-day return/exchange policy only. Otherwise I would have exchanged the one portion of the sectional out, but now I'm stuck with a couch that squeaks and creaks.
12/15/2024 10:14:38 PM
Bought a couch with recliners 6 months ago. Within two weeks one of the electrical power boxes had failed as well as the padding in the same section. Six months later, another section is showing far more wear than it should be with only light use and the covers of both switches/usb connections have fallen off. Absolute garbage and we won't be back.
12/15/2024 4:14:31 AM
12/13/2024 6:42:21 PM
Great choice of furniture. Great prices. Friendly knowledgeable staff.
12/13/2024 4:44:33 PM
Josh, Salesman was good Darlene in customer service was good. They changed my delivery date to 2 day window without flexibility requirng me to cancel the order because of being out of country. The woman that anwered the phone on the corporate merry go round started off with you can ask your question but whatever it is I will not help you. Ask your question. She then refused to help and booted us into the que again. She should be fired their customer service is like the IRS. Overall it is cheap furniture and bad service. Darlene helped us get refund started she was great. I refuse to do business with companies like this life is to short. Would be zero stars except for Josh and Darlene.
12/13/2024 4:05:19 PM
12/11/2024 2:37:45 PM
My furniture was delivered this morning, we bought the display one. We asked for it to be wrapped and it was not. The bed frame and side of the bed is all scratched. It does t take anything to wrap it in plastic coming from a big company. I expected more from them since we ve been returning customers and we were going to go back for other stuff. Very disappointing
12/9/2024 4:58:03 PM
Beware of buying leather funiture from AFW. I bought a dual recliner there. The color (dye) on the headrest is coming off. When I filed for warranty I received a denial message that pretty much list about any reason for this is a natural issue with leather and isn't covered by warranty.
I've had several sets of leather livingroom funiture over the last 25 years and never had an issue. Be aware that if you buy leather funiture at AFW the leather isn't warrantied if there's an issue.
12/9/2024 4:51:34 PM
Good customer service and good inventory!
12/6/2024 9:46:56 PM
This will always be my go to place when I want to get furniture. No pressure from anyone trying to make a sale while you walk around the store,
11/29/2024 11:55:51 PM
Their slogan about matching wayfair and amazon isn't true whatsoever. I found the exact 899$ entertainment center with fireplace on Amazon for 399$!! Beware of their fake marketing. They may have decent prices but please check online for price match! Saved me 500$ by buying on Amazon! They said they just couldn't match amazon price.
11/28/2024 11:41:29 PM
Huge establishment. Very friendly staff. No pressure.
11/27/2024 9:06:27 PM
My new go to furniture store. Great prices and quality.
6/8/2022 2:50:27 AM
This place sucks!!! delivery was scheduled for a 2pm - 4:30pm window and they didn't show up until after 9pm. there were two guys with stupid looks on their faces that proceeded to laugh at us when we questioned why they were so late. this place will never get our business again and we will see to it that our neighbors are well aware of their shameful practices!
11/24/2024 6:29:29 PM
Went around just to look and found a great deal , Hannah took care of us and got us taken care of and we enjoyed our experience. They have great deals and work with you, will definitely recommend again.
11/23/2024 12:27:06 AM
The furniture is nice. I have my eye on a couch but it's all about the Cafe inside the store. They make the best chicken salad sandwich I have ever had. High quality fresh ingredients. I sandwich is big enough for 2 people. We go regularly just to have lunch.
11/20/2024 2:42:36 AM
As big as Gallery Furniture but cheaper.
11/19/2024 1:08:20 PM
Great furniture at great prices with friendly, helpful staff!
11/17/2024 2:21:43 AM
Tim Plant and James Chambers as well as Franky were amazing salesmen. Most importantly, they were there to help us with genuine, high level service. They never played the role of high pressure salesman either. They answered question after question and even assisted us with a great choice in regards to an Italian leather piece. They knew the detail on their inventory. Kept their word on delivery date and time. Extremely organized and professional but very personable too. Gave us their cell phone numbers. They were able to assist us after hours without complaint. Great representatives of this company.
11/13/2024 12:45:53 PM
I bought a leather sofa set sectional 2 years ago. One piece broke within one month of the expiration of the warrenty, another a few months later. Cushions started to fall apart right after warrenty expired. The set looks nice but is built cheaper 3k down the drain
Avoid.
11/12/2024 6:15:20 PM
I have purchased furniture from American several times; however, this experience was one of my best. Karla was fantastic, explaining everything in detail and being very thorough with all our questions.
11/11/2024 4:49:48 PM
11/9/2024 9:18:54 PM
11/9/2024 12:09:51 AM
My sister and I came to this location to purchase barstools. After making the purchase, my sister decided to purchase a painting. She noticed that the painting tag price cost $59. They scanned it to see if there were any additional paintings in the back, being that this one was a floor model. Upon discovery they noticed the painting price was for a different painting. They took the painting to the back to adjust the $59 price to $21 more.
In the past I have purchased other items from AFW and was excited however after this shenanigans I have spoken with family and friends to stop buying from AFW because if this happens to her it could even happen to you.
A VERY DISAPPOINTED EX-CUSTOMER.
11/6/2024 11:47:55 AM
Nice salesman, poor furniture quality and lifespan
11/5/2024 6:04:31 PM
We needed a new sofa, and we were shocked at the amazing prices. The best part was how laid back yet friendly the sales staff was. Not once, and I stopped by several times to browse, did I feel pressured. Delivery was quick, painless, and professional.
11/2/2024 4:52:36 PM
just bought a end table and the salesman said that it was already put together that all we had to do was put the knob on it so we picked up the table and it was in a box blade lied to us
10/30/2024 7:42:33 PM
Makayla Sue was a great sale clerk. She was very professional and patient in helping my husband and I make the right choice. She should be commended for a job well done. She is a great asset to your team.
10/29/2024 2:49:11 PM
Ya they have good prices.. but DO NOT order anything from them on "BACK ORDER" I order'd my set in sept 2024... was expected to be delivered by Dec 24, nope they told me sometime in 2025. I mean it is my fault for believing them ... but other than that ya great store...
update 2025: Finally got my furniture.
10/28/2024 2:14:22 AM
Wow could not believe the prices
10/26/2024 5:28:36 AM
10/25/2024 5:06:23 PM
10/25/2024 11:57:35 AM
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