We buy 4 months ago all matching furniture and still waiting on 2 pieces, costumer service no communication at all. We have to keep calling for a update. I have very big patience but this is ridiculous. They keep saying 3-4 weeks and nothing. Definitely no buying again nothing from here… We call this morning and now we have to wait until 4 more weeks! They don’t take anything serious and they don’t care about keeping more customers… very disappointing situation… hate to have my lamps on the floor…

They sell some Ashley furniture here. We purchased a hutch that Ashleys wanted $1,000. for and got it for under $700.

They do not abide by their warranty!! Do not purchase a couch from here!! Get a couch from Costco because at least if you find something wrong with it they will kindly replace it for you or guarantee your money back. Or go find your furniture elsewhere… This place won’t give you squat even if it’s to replace the cushions or fix any existing problems with your couch. It has only been a year and my couch has literally deflated like it was made of AIR. AFW if you talk to me, it better be to guarantee my money back or a replacement couch that’s the same price I paid. If not, I don’t want to hear it. Buyer beware!!

Had to habe my 7 month old couch fixed due to improper instalation of staples. Took 2 weeks to fix and.then they reschedule dilevery 3 x so far. Still don't have couch back. Customer.service was no help

Cheap quality furniture. We bought a couch from there that was defective; the cushions collapsed within less than three months and were barely usable, as you sink in if you sit on the middle part of it. We reached out to them, we were asked to fill out the warrant claim form, and they said they would repair it. They took it and then brought it back. I took pictures before and after. Nothing was fixed; it was barely touched. We reached out to them again, and this time they sent a technician to our house to check it. The next day, they told us there was nothing they could do about it because it was considered wear and tear. This was for a couch that we had for less than three months and barely used, which is why we didn’t notice the issue until after their 30-day return window. Then they asked if we wanted to buy new cushions for $120 or something like that. The couch was almost $2000. Total ripoff. Never again!

Ought some furniture from them. This Italian leather living room set, which is awesome, a king bed set which is awesome however, the cross berms that the bed go in our somewhat concerning as I am a big guy and they only have 3 supporting beams that are very thin. The movers were great. One issue they had was bring up 2 couches upstairs it was a narrow stairway for the size of the couches and they chipped some paint while going up. I’m not going to lie, I probably would’ve had something similar happen to me. I’m not sure if there’s a way to get the issues covered pictured below? Hopefully. It’s a brand new house.

Best place for furniture

Inspect your furniture before the delivery team leaves because it's probably damaged Your furniture will be crammed on a truck with other stuff. Furniture turned upside down or leaning on one leg. Nobody at the company cares. They blame everything on the next department.

THE WORST PLACE TO BUY FURNITURE. THEY DELIVERED POORLY MADE FURNITURE TO MY HOME 4 TIMES IN ONE WEEK, WHICH IS RIDICULOUS. STUFF WAS ON BACKORDER THEY DID NOT TELL US ABOUT. IT WAS DEVASTATING CONSIDERING WE HAD FAMILY COMING WITH NO PLACE FOR THEM TO EAT, SLEEP, OR SIT OUR DECOR ON. IT DELAYED OUR ENTIRE MOVING PROCESS. THEN TRIED TO GASLIGHT US AND SAY THE FURNITURE WAS DESIGNED LIKE THAT, DAMAGED IF IT IS, THEN WHY IS THE FLOOR MODEL NORMAL AND THE PRODUCT ITSELF ONLINE. THE DRIVERS ARE UNDERPAID AND OVERWORKED. YOU CAN TELL BY HOW FAST THEY THROW YOUR STUFF TOGETHER. THEY SENT OUT TWO GUYS TO PUT TOGETHER FOUR PEICES IN ONE HOUR. AND DEALING WITH CUSTOMER SERVICE IS LIKE TALKING TO A WALL. THEY DON'T CARE. THEIR BOTTOM LINE IS TO SELL AS MUCH FURNITURE AS POSSIBLE IN ANY CONDITION. SHAME ON THIS VETERAN OWNED BUSINESS FOR NOT HAVING BETTER QUALITY FURNITURE WITH POOR CUSTOMER SERVICE. THE PUBLIC DOESN'T CARE ABOUT YOUR STORY OF A NO DEBT WAREUOUSE FULL OF RAGGEDY FURNITURE YOU BOUGHT ON DISCOUNT IN BULK.

Love this place! I have purchased a few pieces of furniture from them in the last year. Everything has been pretty good quality and the prices are good! I love the sales workers, they’re super friendly and are always around if you have a question. I also love how they’re very laid back, and don’t pressure you into buying anything. Makes going in there pleasurable, and makes me keep coming back! One of the best furniture stores I’ve ever been to!

Great service and prices, been there twice now for purchases.

They have a Hugh showroom and great customer service. We have purchased a few times at a few locations and they are really awesome. They seem to have most everything thing on site.

The only place in Houston I will ever shop for furniture, ever!!

Sharon Lang sales lady was awesome. We are very satisfied with our new couches and rug. Very comfy and great quality! Great price!

Great prices and a lot of nice furniture.

Zane is the best!

Let me start by saying I had excellent service with American furniture warehouse. What I bought the sofa made by Ashley furniture. Sofa looks very nice. Fabric is amazing comfort this thing is like sitting on concrete. I purchased it back in mid March and had it delivered I just thought maybe it just needed to be broken a little bit. I’m almost here at the end of June and this thing is just as hard as the day I purchased it. If you want to sofa, that looks nice in your house If you want something comfortable over it. I paid $1000 for a sofa and I’m probably gonna have to go buy a new one. And the Ashley lineup at the Ashley stores this is considered one of their highest in couches. They actually sell it for almost $2000.. So finding it at American furniture warehouse for 1000 I thought I got a deal. But this sofa is like sitting on concrete. I could sit on my tile floor and probably get more comfort from it. I know I’m past my 30 day return policy, which is fine but just an FYI to American furniture warehouse. This sofa is horrible.. And it’s not worth $1000 that I spent on it I would prefer to sit in my dining room chair before I would prefer to sit on my brand new sofa.

The best furniture shopping experience ever. Salespeople are not commission motivated so you can shop and look at your leisure.

When went in we were not greeted. But as we were browsing, we were approached a couple of times to see if we needed assistance. Terry, especially, was super nice and attentive. We didn't buy anything but if we decide to, we will definitely return. It's very nice, clean, and spacious with a variety of options to choose from. Also, they have a huge kids playground! How awesome is that?! I definitely recommend 👌 😌

VERY PLEASED AND SATISFIED WITH MY EXPERIENCE .

Nice variety, great service no pushy Dale's people, love the fact that u can take stuff home the same day and if not the wait time is very short

They will happily drive in your yard, fill it full of ruts and make no effort to correct the issue.

Picked up from warehouse …the two boys loading a fully assembled desk (purchased floor model) would not listen to me when I asked them to STOP. I needed to make more room in the vehicle, they continued to force the desk and ripped into the ceiling of my vehicle. They proceeded to force the desk a second time ripping up a part of the seat. They need training!!!!!

These guys are amazing , professional and fast! Everything is exactly how it looked in store it’s beautiful we will be back for more and to the guys who put all the furniture in and set up you guys rock !!!

I'm in love with my purchase and I liked that the sales person was patient with me and not being pushy

Absolute incompetence. Tried to purchase online, called for help navigating the delivery system, was talked into purchasing over the phone so that I’d have a sales person to contact in case anything went sideways. Got contacted by the Alexis in fraud detection because in the process of moving different addresses for paying vs delivery. Wasn’t able to get a human to answer in the fraud department, thank goodness I had a sales contact, right?! Tanner assured me everything was still on and going to be delivered. Day before delivery, no call to confirm, so I reached out to my trusty sales contact Tanner to see why. Transaction cancelled. Will never attempt to purchase anything here again due to the sheer aggravation and will do my absolute best to discourage anyone I know from doing so also.

Great prices and a big variety!

I purchased three sets lover seat, sofa in brown leather fifteen months ago, but now l am realizing it is fake leather. The surface is degrading and l spent a fortune three thousand dollars.How can you take avantage and sell to people fake stuffs while advertising it is real leather. ? I am so disappointed.

The furniture is high quality and delivery was fast and easy, and the delivery personnel were very friendly.

Low, low quality merchandise at any price!!!

Erin at American Furniture is amazing! She helped us every step of the way in purchasing new furniture. I will be going back in the near future. If anyone needs furniture Erin is the person to see!

Was told there were plenty in stock for me to recieve my furniture on tuesday which is now today and then the day of delivery a lady calls my husband to tell him they can't deliver because there's none in stock and when he explains to her what the sales man told us about there being 20 of the couches in stock she said oh yeah I see that now well I guess I'll just have to delivery it tomorrow. Horrible customer service horrible service period and horrible communication.

Best place for quality at a good price. Bought our 2 set sofa and an entire dining table with chairs here, the total came about $800 lower then most stores with similar or the same items

Tanner treated us very professionally. We will definitely be glad to come back and purchase something again.

I purchased a desk and chairs. On pickup day, we saw the chair backs were wrapped in plastic but the seat was unwrapped and would be exposed to outside elements during transport. We asked if the chair seats could be covered also and the guy on the loading dock stated, he couldn't cover it was against policy. Only if purchased off showroom floor, could he wrap. Which totally doesn't make sense since half the chairs were covered already. Whatever happened to customer service/ satisfaction. You would have thought I was asking for something unreasonable. I was only asking for protection for the items I purchased. I will think twice about purchasing anything else from AFW

Friendly staff. Top notch job by our guy, Monty. I'll be back at some point, I'm sure.

Dan is an exceptional employee. He was very informative and very nice.

No estoy conforme con la calidad de un sofá marca Ashley que compramos, acá en AFW; el material se está haciendo bolitas, los almohadones se deslizan ,tiene 2 meses y me dicen q es del uso; si algo es BUENO esto no pasa con el Uso. Además me quieren descontar un 15 %; porque no se lo cobran a ASHLEY por poner telas de mala calidad? Estoy decepcionada con la respuesta de Customer service.

La Sra Haydee me atendió súper bien y me oriento sobre los muebles que necesitaba y me siento muy contenta por esto . Los muebles en este sitio son hermosos y la atención excelente

Terry is hands down amazing, every time we come in we ask for him because we always get 5 star treatment.

The employees here are extremely rude. I full intended to buy a dining room table but due too a poor customer service experience and bad attitude I decided to go to another store.

Easy purchase, salesman was very helpful, delivery guys were prompt, courteous & efficient!

Es el peor lugar para comprar muebles! Es horrible la calidad, muebles defectuosos! Y llamas a garantía y te dicen que es por uso!!! Cuando recién estas comprando! No recomiendo para nada este lugar, cuando decidí comprar mis muebles estaba buscando comodidad y calidad! Si estás buscando algo de calidad este no es el mejor lugar para comprar! No soy de las personas que califican mal en ningún lugar, hice mi reseña para que otras personas no pierdan su dinero.

Michelle was very knowledgeable super nice and professional….

Karla Martinez was awesome she was thoughtful helpful and more importantly patient she is the sales person to ask for and Frankie was wonderful in suggesting that I do a Google review Team work makes the dream work See you Karla in a few weeks to get my dinning room set

No Cheaper Price for Quality and In Stock, Delievered Correct item and no Damaged

I have been shopping here for 7 months now, recommend by my friend. Edward has been very helpful and patient with me as I go through and furnish my first house. The quality is excellent, styles are beautiful, and overrall the staff and delivery people are amazing. I highly recommend before you shop anywhere else, stop here and I promise these prices are definitely the best.

AFW has great customer sevice! I want to thank AFW! I made a huge mistake when I purchased a firm mattress,but the co.swapped a medium firm for it and I am very pleased. Thank You so much!

Wow! Was looking for some replacement furniture and decided to check this place out. It is huge! Great staff that makes sure you have assistance...maybe a bit overkill..., but at least they are around for questions/details. Wide variety...even a snack area because you will probably be there for a few hours. Delivery is available to anywhere, reasonable, and quick. Setup is handled by delivery staff and they do a great job. Next time we need furniture items we'll be back.

Great Service and very polite

We are a nonprofit that provides beds for Montgomery County CPS children without a bed. We purchase many items from AFW and enjoy working with their knowledgeable staff!

Wonderful selections, extremely clean store, no pressure sales people who are helpful and friendly, Great prices! 3 options for delivery including rent their van for under $20 for 75 minutes. We love this store!!

If you’re looking for home goods (furniture, patio gear, carpets, office needs, lamps….) do not buy anywhere else until you have price compared with goods at AFW: the lounge suite we have just purchased was almost twice the price, for the IDENTICAL suite at a competitor (well known) store/brand. Excellent service, great selection and highly competitive prices make this a store we will always return to. Thank you AFW!

Very careful, and personable crew.

Easy.friendly.well priced

Absolutely horrible experience. I would never use this joke of a place again. The customer service is absolutely rude and disgusting.

We came to find a bedframe and were surprised by the quality. We ended up buying one from here and the transaction was quick and smooth. The delivery was also quick and timely. The guys were nice and careful. We had no issues. In general, always be wary of the quality you're buying. Now a days quality is poor to mediocore. I do recommend AFW for their bedframes, but unsure about their other items.

This place is amazing! They have a wonderful selection and absolute great prices. All of the sales staff were polite, professional and very helpful. Patrick was the first salesman that helped me so he completed our transaction with him. He was really helpful, friendly and knew his merchandise well. Thank you everyone for a very pleasant experience!

I regret to report an exceedingly disappointing experience with American Furniture. Upon purchasing a sectional, it arrived with the chaise missing, despite having paid for full delivery. Despite my insistence that I deserved the complete product, they initially delayed bringing the missing piece for three days. When the chaise finally arrived, it wouldn't attach properly to the rest of the sectional due to misaligned brackets and an unbalanced frame. Despite efforts to rectify the situation, including replacing two pieces of the sectional, the couch remains misaligned and unstable, with disintegrated feet exacerbating the issue. Despite numerous attempts to address the problem, customer service has only offered a technician visit or a partial refund, placing the burden of a structural issue on me. Upon escalating the matter to management, specifically speaking with Anthony, the response was dismissive and condescending. Despite clear evidence of manufacturing defects and a lack of accountability, my concerns were brushed aside, with Anthony insinuating that the flaws were acceptable for mass-produced items. Additionally, the treatment I received during this process, in stark contrast to that of other customers, raises concerns of racial bias. The disparity in treatment based on race is evident, as evidenced by the different experiences witnessed during returns. Despite multiple attempts to find a resolution, the company has failed to acknowledge the gravity of the situation and take appropriate action. Instead of offering a simple exchange or refund, I have been presented with inadequate solutions that do not address the fundamental issue of a faulty product. It is disheartening to encounter such discrimination and lack of accountability in today's society. I implore the company to reevaluate its policies and practices to ensure fairness and equality for all customers.

Absolutely love this place. Prices are amazing and all staff including the delivery guys were so friendly and helpful.

Great selection, good prices and helpful staff.

We recently bought 4 pieces of furniture from AFW in Conroe and spent over $3000 dollars with them. Unfortunately when we picked up our furniture for our new house they loaded the wrong boxes for our son's bunk bed. We did not realize until it was halfway put together and it was 4pm on Saturday. I immediately called the customer service number online and was told I couldn't get it fixed for 2 days, I said that was not acceptable and asked for them to speak to a manager and find out how to resolve it by morning. They offered to redeliver the correct bed the next morning so I said ok. The next morning they delivered it to the wrong place...my mom's house. I was never asked for the delivery address. A "customer service manager" named Laura then called my mom and accused us of lying and said that I falsifyed information and gave my mom's name and address. Rather than trying to resolve the issue she just argued with us and said it was going to be impossible to get us the correct bed that day (this is at 9am Sunday). Laura said that we should have never been allowed to pick up furniture purchased with my mother's card without her there and we should have had to send pictures verifying the pieces we had before anything was done with delivery....all of these things were done by their company and had nothing to do with us. The only thing she offered to "fix the problem" was delivery now on Monday morning and I'd have to call out of work to sit and wait for it all morning, or a refund and return the bed we got. Neither of which were an actual solution or help. Laura refused to transfer us to anyone else. Rather than providing any sort of customer service, she only made the situation worse and escalated the problem by having a huge attitude with us and refusing the help. I hung up the phone with her and called the Conroe store the minute they opened Sunday morning and explained how customer service had been no help and all I needed was to get the correct bed, so we had to load the wrong parts and go again to pick up the correct bed. It took us 2 days to get the bed and with no help from customer service, we had to do it all ourselves and solve the entire problem on our own and it was not even our fault in the least. I have never received such poor service and I can not believe this lady is in a managment position. I love my furniture but I will never buy from this company again, soley because of Laura and how awful she was to deal with. If anyone ever calls customer support and gets Laura on the phone, you might as well hang up and try again because I can assure you, she will not help you.

Great experience from shopping to delivery.

Cheap furniture at cheap prices. But you get what you paid for. Bought an entertainment center. Wouldn’t let us unwrap at pickup. Got home, huge splinter that was just painted over. Cx service said that we should have looked it over. And offered 50$ back on a HUGE blemish. Should have stuck to Star or Gallery furniture. Lesson learned.

Reading all the reviews I can honestly say I've never heard more lame excuses from the owner/management replies. Buyers beware. If you want cheap junk shop here. If you want quality and reasonable delivery times go elsewhere. This place is a joke.

My wife and I have bought all of our furniture and one TV from here with no issues. Their delivery personal was very rude from the start. He slammed our furniture during the delivery and assembly process. He slammed our door and damaged it. When we notified him he didn’t care he told us to call customer service.

Nice office chair selection and prices

Great selection and pricing however, be sure if you look on line for an item you call and ask if it is in stock. The online will say you are shopping at a specific store and in stock on an item then when you get in the store it is not in stock at that store but another one and will take two weeks to get. Very deceiving advertising and reminds me of a car dealership. I will continue to shop there but just be aware not to shop on line expecting an item to be in stock without calling first.

These guys are great. Excellent customer service, especially when there's a problem. They take very good care of you after the sale.

They never have anything available.

I stumbled on this place because a mover suggested I look at furniture here and I'm glad I did. Staff is super friendly and knowledgeable I bought a couch two side tables and some chairs everything worked out well there's $79 shipping which is great and they set up your furniture and assemble it. Can't ask more for that. As far as the variety that's entailed it has almost everything that I was looking for and then some variations of leather couches different leather couches The options are kind of endless I highly recommend this to other people

Buenos muebles me compre una silla de masajes y unas mesitas de entrada y están hermosas.

I purchased a kitchen table for $2,000 from American Furniture less than six months ago, and I'm already experiencing issues with the finish peeling off. Despite minimal use in a household of just two adults, American Furniture's response to my concerns—via both phone and email—was to classify this deterioration as normal wear and tear. This is particularly disappointing given that the durability of their products, backed by a warranty, was a major selling point emphasized by their sales team. Unfortunately, it seems American Furniture is unwilling to honor this warranty. Beware that American furniture will not honor their warranty of their products.

As a former employee this store and service has been outstanding

They have a WONDERFUL selection to choose from, and truly wonderful salespeople who want to sell you what YOU want, not what they think you want. Their prices are absolutely incredible. I am giving 3 stars because after you buy from the salesman at the computer in the furniture warehouse, their customer service department, pick up in store, and delivery is not so great... They aren't rude, just seem to be disorganized. My neighbor also purchased her furniture from this exact location, and their delivery team damaged her front door and entry way so bad it took her two months to repair the damage. She called the store immediately and took pictures to show them the damage, and they essentially told her, "Oops, sorry," and provided no option to remedy the situation despite her buying thousands of dollars from them (she furnished her entire house from their store).

One of those companies that hire slaves for under $28 hr to show up, and help me think it’s a nice company to buy nice things. Don’t support this company or others that that promote thought manufacturing and economic coercion to our youths. Time to speak up for these kids. Embarrassing that we have to show up and feel like tipping everyone for being there with a smile. Great job entry level, hang in there, you all deserve raises.

This was my first time in the store. The variety was great and prices reasonable. The sales rep was friendly and knowledgeable. Delivery was quick, on time, and a great experience as well. I’ll be back when I need more furniture.

Excellent customer service and value from showroom floor to home delivery.

Shopping at AFW was absolutely the best shopping furniture experience ever and I've bought lots of furniture in my lifetime. Tre the sales person was so knowledgeable, nice, patience, and professional. She was so sweet and patient with my son helping him find the perfect mattress for him . Tre was the best! Will definitely come back there to shop!

Great Beautiful Furniture