The delivery team was in and out in 5 minutes. The furniture looks great!

Sales man JT @ Katy, Tx location is awesome! Friendly, knowledgeable, and patient.

Great service, very nice people, delivery people were great!

Fernando was my sales representative. Very kind and professional. I will return and ask for him again. Easy purchase and delivery early!

Sales team gave us our space and helped when needed. Purchase delivered without delay or issues

Great overall experience with American Furniture!! Friendly staff, no pressure sales and happy with our delivery. Would recommend AF to anyone!!

Awesome

At first it was overwhelming to walk into such a large store, and then seeing so many sales personnel, but everyone was friendly and respectful. Helpful but not crowding us. The delivery was an even better experience than the purchase.

Great delivery experience and happy with the furniture

Delivery on time. Very nice and helpful deliverymen. In and out in minutes!

Our sales representative Francisco made our purchase go very smoothly and pleasant. American Furniture has a very good selection. Thank you. AFW.

Best prices and services.

Very happy with our purchase with salesman Jimmy Tran to the delivery men and was able to have them delivered. Everyone was so professional and kind. We bought four theater seats and feel the price and quality were an unmatched deal after visiting other stores.

A very pleasant experience, mostly thanks to our Sales Assoc. JT (Jimmy Tran).

JT Is the best!!!!!!!!❤️

Loved the service we received from JT!!!!❤️

This company by far has the worst customer service I have ever dealt with. They delivered the wrong parts and took 5 days before they would acknowledge their mistake. Then they made me drive to the store to fix it instead of redelivering the correct parts. When I offered to buy the wrong parts at a discount, they refused to sell them, and instead said they would sanitize them and reuse them. I have cats and dogs, so my furniture has cat hair and dog hair in it but they’re OK with reselling it that way. On top of which no one in the store can help you because they will make you colder customer service and you will be on hold for over 30 minutes. Just trying to get some answer the phone. The manager at this location even told me that she knew customer service would tell me they wouldn’t tell them to me but she didn’t wanna have to tell me her herself so instead, she let me sit on hold for 30 minutes, so somebody on the phone could tell me. They have good prices, but I would highly recommend shopping absolutely anywhere else that sells furniture!!!

Poor quality and poor customer service Only 1 sofa arrived from 2 sofa ordered. In addition, the sofa which arrived was Defective AND damaged. I call next day to returned defective and damaged product. After providing all pictures, Customer service agreed that I will receive full refund since sofa arrived defective and damaged. After retun, I did not receive full refund and when I call to follow up now with customer service team for full refund, they are saying they do not refund full amount to any customer.

5-Star, Professional & Punctual Delivery Service.

Great price for what we wanted. On time, courteous delivery!

Love the store, they have huge inventory and the quality of the furniture is really good. The living room and beds I bought are beautiful and they delivered them on time.

Great service, very quick and on time!!

The service was very fast and efficient!

First time shipping at this furniture store yesterday evening. I was there for about 20mins and no one asked if I needed help. TJ was the first one to ask. He was so kind and patient answered all my questions to the best of his ability. If you go to this location ask for TJ he provided exceptional customer service!!

Miquel, our sales man was so patient with us, he was able to answer every question we asked.

Very Good

All Ok

Great buying experience with Patrick, and the delivery crew was very careful. They were precise in the unloading, and set up of our new furniture. Very happy with our overall experience! Would recommend them to anyone!!! Thank you American Furniture for a great experience in purchasing, and delivery of our bedroom suite!!!

Awesome!

Communication was great, on time and friendly. Excellent service Thank you.

An overall great experience. No pressure. Great products and price!

JT at the Katy location was such a help to me. He had an amazing attitude and was so friendly! The prices are also quite inexpensive. This is definitely my first option for furniture shopping.

Purchased an adjustable Zendex end of December 2023. By Mid January I was having problems with the desk not operating properly. Called warranty support. A technician came out and and said I needed a new motor. Just received notice the motor would take 2 months to come in. Meanwhile the desk I purchased primarily for health concerns cannot be utilized. I asked for an exchange seeing that I barely had the desk for 2 months but the CS agent refused and would not allow me to speak to a Supervisor. Up until this point my transactions with AFW were all positive it’s unfortunate that one CS agent can ruin the image for the other workers that truly know how to provide superb customer service. Not sure if I will purchase anything here again nor would I recommend to my colleagues. Very disappointing!!

Spectacular service, attention from attendees, The best company to buy quality products for the home and good prices, thank you for your good service.

TRIPLE AAA LOVE IT DELIVERY AND CARE PERFECT

Nice furniture. Nice staff.

The delivery team called in advance to provide notice of their arrival time. The team was in and out promptly and did a great job assembling my bedroom set. Very friendly and professional.

Excellent product quality, affordable and great service

I bought a sofa here and paid 79Dollar for the delivery. When they entered my house, I asked them to walk on the carpet with slippers, but they didn't. My carpet was very dirty. I had a bad shopping experience. I suggest you consider their delivery service carefully！！！

Delivery was fast. My bed Frame came in perfect conditions. First time buying from them and I am planning on purchasing again in the future

Had a great experience with David Feliciano. Would highly recommend him to help with your next purchase!

The furniture was at a great price with a great quality and their delivery service was awesome as well

Thanks gents. Great experience from JJ in sales thru delivery and set up with Blake & Justin. Our second major purchase in a year with JJ. Will return for more furniture later this year.

The men but the bed together but didn’t move the bed in order for me to use the night stand. All the had to do was move it 6 inches to the right. Now my sister and I will have to remove the mattress and the adjustable frame to move the bed to the right. We are both not feeling well today and this is not what we needed to be doing at all. Men need to think and communicate. Not once did they say the night stand won’t fit. I didn’t know I would have to babysit them.

All the salespeople are very helpful and there’s no pressure to buy anything and they don’t swarm you like other places. I will definitely be back because the service is great as well as the quality of furniture

Professional Salesman Professional Delivery Men Great Service my second purchase I will be back again, nice furniture James Shelton

Fast friendly service , and great prices !

Great selection, prices, customer service and delivery. I'll visit again for my furture furniture needs.

Beautiful showroom, please go and see Bill! That is who we bought our sectional and bedside end tables from and he was a dream to work with! Will definitely be back to visit him.

Very satisfied

Me encantó la tienda fui desde Austin Texas a comprar mi sala, me dio la bienvenida la Sra Elsa, muy profesional y muy amable, tiene dominio de su trabajo. Gracias también a los chicos que hicieron la entrega, fueron muy puntuales. Valió la pena darme el viaje. Estoy muy contenta con mis muebles. Recomiendo 100 % esta muebleria.

Everything was great from the sales associate Bill all the way to the delivery crew..Love my furniture and at a great price.

My wife and I found what we were looking for very easily. The purchasing and delivery processes were professional and seamless. Highly recommended.

Repair Tech was professional, friendly and repaired our TV chest to perfection.

Best furniture store out there, staff is amazing and the furniture itself is worth the money , will definitely be buying again and recommend if you want quality furniture worth your money :)

Initially, I was upset and concerned about the time span from the date of purchase to delivery. I am very pleased with our selection. Will be returning to purchase more items for my dining room and study. Good job!!!

David Feliciano is the best, we make easy decision based on his recommendations also answered all the questions that we’ve asked . And he patiently walked around with us more than five hours. We made couple changes after purchasing that he solved all the problems. There were several times to contact us to confirm before delivery. Delivery is on time, fast and professional. Highly recommended to family and friends.

Big and quality selections, 👌

My experience at AWF was Awesome, thanks to one of the best Salesperson ever; Mr JT. I am so happy with my purchases. I highly recommend you do your furniture shopping here. They have a wide variety of things for every room and the prices are reasonable. When you visit AFW in Katy please ask for Mr JT, he's the BEST! 💯 👍

Really good service and good quality.

Great place to shop.

Excellent customer service from store to delivery.

Although there were some scratches on the longest backend part of our sectional overall delivery and quality of furniture is acceptional.