Store Hours
| Monday | 10:00 AM–10:00 PM |
|---|---|
| Tuesday | 10:00 AM–10:00 PM |
| Wednesday | 10:00 AM–10:00 PM |
| Thursday | 10:00 AM–10:00 PM |
| Friday | 10:00 AM–10:00 PM |
| Saturday | 10:00 AM–10:00 PM |
| Sunday | 10:00 AM–10:00 PM |
Store Location
About This Store
American Furniture Warehouse Webster, TX
The largest furniture store in the West is now open in Webster, Texas!
Store Reviews
(100 reviews)
3/25/2025 9:14:35 PM
3/26/2025 12:45:26 AM
3/25/2025 1:41:30 PM
3/25/2025 4:45:09 PM
On time. Friendly and knowledgeable. Very professional.
3/25/2025 1:38:11 PM
Great experience from start to finish. I went in knowing exactly what I wanted as I had been eyeing the pieces for a few months. Adam helped me out at the store and was very informative and helpful. I was in and out of there in less than an hour. Delivery just happened this morning and Zach and Bo/Beau were incredible. They had wonderful communication and were very careful bringing my items into the house. They plugged everything in and made sure all components worked. Great job to everyone!!! Keep it up!
3/24/2025 7:22:48 PM
The two representatives were very attentive and friendly. They took care of things efficiently.
3/24/2025 4:10:21 PM
Always love purchasing from AFW!
3/23/2025 6:25:55 PM
Both of the guys who delivered to my house today were extremely polite, and very cautious with my items being careful not to scuff it on any walls or corners. I really appreciated their attention to detail during the delivery.
3/23/2025 1:17:25 PM
3/22/2025 3:50:56 PM
Cj and Henry were the absolute best delivery drivers! They were so nice and accommodating! I love this company and will for sure be using them again
3/21/2025 4:30:11 PM
I bought a brand new crib for our newborn. A used, damaged, patched up crib with cracks showed up. Box had slashes and footprints. I’ll remove this post when you guys make it right.
3/21/2025 3:41:31 PM
3/21/2025 2:49:20 PM
Delivery was so smooth! They called when they were on the way! Great manners
3/21/2025 1:21:13 PM
Great customer service, overall excellent experience with delivery service!!
3/20/2025 5:00:42 PM
3/20/2025 3:47:10 PM
3/20/2025 2:24:24 PM
3/19/2025 10:01:50 PM
Great Value!, right on time delivery service.
3/19/2025 4:37:30 PM
3/19/2025 4:36:40 PM
Very good experience!!
3/19/2025 3:50:16 PM
I have bought a lot of furniture here. It lasts a long time, good quality. Delivery is short, and staff are all very kind & not pushy on the show floor.
3/19/2025 3:47:06 PM
Our whole experience was wonderful
3/19/2025 2:05:47 PM
Installation was so fast and the men were very nice. Thank you so much!
3/19/2025 1:39:59 PM
Very fast delivery & set up. Great job
3/18/2025 2:52:26 PM
3/18/2025 2:27:01 PM
ComprĂ© un set de recámara y me instalaron mal el vanity hoy me vinieron a dejar un sillĂłn k comprĂ© y ellos me dijeron k el me habĂan puesto los tornillos equivocados tengo 3 meses llamando nadie me regresa la llamada y eso le dije al k vino hoy creo k como pongo la opciĂłn de español por eso nadie me hace caso tuve que recurrir aki
3/18/2025 11:40:42 AM
Lots of selection to choose from for your entire furniture needs and the staff if very helpful. They also provide mobility scooters for anyone to use.
3/18/2025 4:05:17 AM
Purchased a great and stylish recliner for my husband. Great customer service by Tall Brian! Very friendly and knowledgeable
3/17/2025 2:01:19 AM
Good fair prices but really disappointed they require you to have LEGAL DOCUMENTS to purchase from them my mother in law got out of this place shaking from how they made her feel, she was presenting her passport as an identification they told her she needed US identification
She had already made a purchase thru the finance company the merchandise was already paid for , they did not want to release the furniture
And my father-in-law made a Cash purchase and they did not let him take the merchandise for not having legal US documents
3/16/2025 2:39:25 PM
Great customer service from store sales to delivery driver. I really enjoyed the delivery drivers. They were all smiles and very down to earth. The delivery guys were on time and swift with assembly of the furniture.
3/16/2025 7:58:59 AM
Great prices
Great furniture
3/16/2025 4:05:45 AM
My Compadre told us about American Furniture Warehouse. The show room is incredible, great set ups everywhere, every style, they have it. The quality is top notch and pricing is reasonable, more so than other places! We furnished our living and dining room here and it’s by far the BEST furniture we’ve had.
The staff here is incredible, they’re not pushy, they’re helpful and friendly. The store Manager Janell was one of the nicest and most understanding people staying with us until closing (twice!) Brandon and Manny helped us out with getting the best combinations for our home. Special Thanks to Manny for getting some stuffed Tiger toys for our boys!
Thanks from the Rangels!
3/14/2025 8:20:34 PM
Prompt, friendly service. Great job at not scratching anything! Gabe on the showroom was excellent and helpful. Made our ordering easy and quick.
3/14/2025 3:09:18 PM
The delivery drivers were very nice, careful and knowledgeable. Salesman as well. We will definitely use you in the future.
3/13/2025 7:04:23 PM
3/13/2025 4:01:14 PM
Great selection with great prices!
6/6/2022 4:39:36 PM
Never Again!! Im not talking about the products but the costumer service. The associates are rude and tried to tell me several times I had an actual home to put the furniture in, or of my room was big enough to put a bed in it. I let that go and when they delivered the second round I missed the truck because they did not call before coming. I knew they had a delivery window (8:15-10:45) but I had to do something and came back 8:45... they came just the time I wasn't home. Ok I called to reschedule and they were so rude telling me I would make other deliveries late and If I was "asking them" for the day to reschedule. of course I was asking them so who else could I ask. Finally this lady told me I had to wait all day for the delivery, cmon nobody can be absolutely all day inside waiting for them so I told her just schedule it and I'll manage to be there during the delivery window, she said she would transfer me and wrote a note making me hard to pay for the delivery.. I mean I am repaying for it why do they have to take it personal
3/13/2025 3:07:15 PM
3/12/2025 11:03:00 PM
No one acknowledged us are asked did we need help
3/12/2025 8:57:12 PM
Great furniture and wonderful delivery staff
3/12/2025 8:40:31 PM
3/12/2025 4:31:17 PM
Great affordable furniture and great customer service.
3/12/2025 3:36:06 AM
I was very pleased with the help that Rick provided for me with choosing my mattress and adjustable frame. Thanks!!!
3/12/2025 3:07:19 AM
Our personal experience here was very good from search to purchase to delivery.
3/12/2025 12:46:06 AM
Great pricing and a huge showroom.
Very nice furnishings throughout the store and will visit again. Looking for some specific pieces which they will most likely carry at some point.
Very friendly and informed staff.
3/11/2025 11:03:17 PM
Purchased a full massage chair from AFW. Loved it, but it stopped working. They picked it up promptly for repair under warranty. I contacted Customer Service after 6 weeks of not hearing from them. They told me it would be up to 12 months to get parts and gave me 2 options. Wait the 12 months or get a refund. No option for a replacement chair. I chose a refund, so I could purchase another one.
That is when it became a horrible experience. It has been another 6 weeks and no refund. I have contacted Customer Service 3 times during that 6 weeks. Different story each time.
The latest was today. Customer Service told me the chair had never been picked up from my house. I gave them their own shop's work order number on the chair. The Rep checked again and said that it was indeed in their shop, but they had no information on repairs, parts delivery problems, or a refund.
I asked the Rep if I could speak to a Supervisor. He said that he was not allowed to give he his Supv's contact information.
So, looks like I am right back to where I was 6 weeks ago.
Not a happy customer at all.
3/11/2025 5:10:57 PM
Great service and the delivery guys I salute you guys for a great job well done.
3/10/2025 9:12:29 PM
3/10/2025 7:44:57 PM
Rick Orr was the best. He made my shopping experience really comfortable and easy. Thanks Rick!
3/10/2025 5:26:14 PM
If I didn't have two issues, I would have given 5 star.
Firstly, Eric on the sales floor was great. Super helpful, respectful, and knowledgeable. Highly recommend him.
The delivery itself is where my order went a little sideways. My order was originally delivered on Superbowl Sunday. However, I was given a time window of 215-445 PM. The delivery drivers showed up at 6:30 PM, 2 hours over my allotted time with ZERO communication in between and caused me to miss my Superbowl party. (yes, i know don't sch days you have plans but 2 hours is ridiculous). Not only did they show up late, but they also additionally broke the legs off one of my dressers that happened to be on backorder, and I had to wait an entire month to get another one. The second part of my issues were that I was provided a date of March for the re-delivery, but when I called a few days ago to confirm the date for March since I had not heard from anyone, I was advised they had plenty of the dresser in stock and which day would I like delivery. I find it extremely odd that the replacement dresser was in stock and no one felt the need to call me to let me know it was ready to deliver and I had to reach out and ask status.
Now finally, the two delivery men I had today were as fantastic as Eric. They had great communication of timing, arrived within the window and were in and out with my replacement dresser in 5 minutes and extremely friendly. The other two previous drivers could take some tips from these two guys on how to communicate, be timely, and respectful.
Overall the furniture itself is fantastic and was a great price. Had the delivery experience gone different it would have been 5 stars.
3/10/2025 2:16:43 PM
3/10/2025 1:57:04 PM
3/10/2025 1:39:28 PM
This is the second time we have purchased furniture from AFW! The delivery was so quick. The two guys that delivered our furniture got every up to our second floor apartment within 15 minutes. A whole sectional couch, tv console, and side table. They were able to get it all up so quickly and there’s not a scratch on any of the furniture. We love AFW and their options as well.
3/10/2025 1:41:53 PM
Quick, easy, and fast delivery. Definitely go see Mr. D for your furniture.
3/9/2025 7:15:06 PM
Robert was great on the sales side. Very professional and got me out of there on time. The movers were efficient and punctual with great customer service skills. I would highly recommend American Furniture in general as this was my first experience.
3/9/2025 4:16:14 PM
3/9/2025 4:25:19 PM
3/9/2025 3:19:45 PM
The delivery process was excellent they was on time and professional they set up everything correctly and they where very polite removed all trash and packaging experience was great
3/8/2025 6:03:22 PM
3/8/2025 4:56:12 PM
Best prices around for well crafted furniture. The staff are friendly and extremely helpful. My favorite part is the astronomical size of American Furniture Warehouse’s showroom. The spacious interior allows a wider variety of furniture to choose from. Everytime I have shopped there, I have never left empty handed because they had the exact furniture I was looking for. I would highly recommend making American Furniture Warehouse the first stop when shopping for unbeatable prices on great quality furniture.
3/8/2025 2:59:18 PM
Super easy buying experience, and the delivery team was kind & fast with the process!
3/8/2025 2:23:47 PM
3/7/2025 7:06:15 PM
3/7/2025 5:50:07 PM
Fast and very professional.
3/7/2025 3:48:21 PM
The theater style seating is the bomb!!!
3/7/2025 2:49:39 PM
Excellent experience from the show room to salesperson Erich Sittner and the three delivery drivers!
3/5/2025 4:54:43 PM
Chris and dravon did a fantastic job. Unloading and assembling my furniture.
3/4/2025 5:40:34 PM
This us our 4th purchase at this place. It's not too expensive
3/4/2025 12:26:30 PM
3/3/2025 5:18:09 PM
The delivery team was very quick and very professional.
3/3/2025 2:57:31 PM
AFW was a good All around experience. The sales people were friendly, but not pushy. Our sales person Brian took care of everything over the phone and Email once we had made our decision. With the furniture In stock, we set a delivery date and got notifications confirming it several days before delivery. The delivery truck arrived on time and the delivery men took care of the furniture and my house as they set the furniture exactly where I wanted it and tested it. We will be buying more furniture from American Furniture Warehouse.
3/1/2025 10:48:54 PM
AFW lied a purposely refunded someone else when I have the mattress and it was paid for by my credit card. They are refusing to refund me even though they took the mattress back.
3/1/2025 1:04:36 PM
3/1/2025 1:00:37 AM
2/23/2025 11:19:43 PM
Excellent sales person and customer service.
2/17/2025 7:47:58 PM
Looked online at the Kyle 5 piece dining set and it had all 5 star reviews. Drove over to Webster and the store is huge and really nice inside. Great workers and Gabe took me right to what I needed and I instantly fell in Love with the quality and bought it. Now I need to go back and get their couch and loveseat. Great Products, Great Customer Service and a Great Furniture Store.
2/17/2025 6:00:39 PM
We love getting furniture from AFW, and specifically from Erich Sittner. We have several furnished properties, and after having worked with multiple sales associates over the years, I know that Erich is the best he provides excellent, down to earth service.
Something that I love about AFW is that a lot of the furniture is delivered assembled or the delivery men will assemble it on site. This is really helpful so that I don't have to figure out getting dressers up stair cases and around tight corners, now, I let the professionals handle it.
2/14/2025 12:56:27 PM
Robert did a fantastic job explaining delivering details and was very knowledgeable about the products. Great job Robert!
2/11/2025 4:40:33 AM
2/10/2025 6:08:15 PM
I recently had another fantastic experience at American Furniture Warehouse, thanks to associate Rueben. I've been shopping here for quite a while now, and Rueben has consistently gone above and beyond to ensure I receive exceptional service. He is always attentive, friendly, and incredibly patient, making the shopping experience enjoyable and stress-free. Rueben takes the time to understand my needs and preferences, ensuring I find exactly what I'm looking for. I truly appreciate his dedication and support. Thank you, Rueben, for always making my visits a pleasure!
2/9/2025 10:40:46 PM
Laissa made me the best coffee
2/9/2025 12:33:11 AM
2/8/2025 6:17:31 PM
This place is AMAZING! Not only do they have a huge selection, the employees are top notch, I kept going back for about 2 weeks trying to decide because the options are plentiful and the prices are awesome and since I'm a very picky and indecisive person and was having trouble deciding between all the options and if they would fit in my space our AMAZING sales guy Micheal Lee was so patient and kind and even made a house visit to help measure out my space to see what we could fit and what we couldn't plus helpedbus find the rught couch for our disabled son and I have to say that I am so happy with my choice and I couldn't have done it without Micheal Lee's help (well I could've but I'm glad I didn't have to...lol)! Thanks American Furniture and Huge Thanks to Micheal Lee đź’ś
(Still doing some remodeling and painting so no pictures on walls and everything not complete yet but I'm so happy with the way it's turning out!)
2/8/2025 5:51:43 PM
One of our items was on back order. We opted to find something else but the sales guy said it wouldn’t take that long. I literally asked about some of the reviews I’ve read about never getting backordered stuff when the sales department said we would, and he said it doesn’t happen anymore. Gave us a worse case scenario date. Well, we are beyond that date by a month now. Now they’re saying they have no idea when it will come in. Sadly, I knew this would happen but the sales guy, obviously to get a sale, talked us into it. He literally lied. So, if the furniture is available, this place is fantastic. If not, don’t get it. Anything on back order won’t happen. Don’t let them get you like they got us. I will buy from them again, but with caution.
2/6/2025 4:10:38 AM
Rick is an exceptional salesman, glad to have had him to help us with our second purchase. His expertise and patience helped us get just what we wanted and not feel rushed or pressured into buying anything for the sake of the sale. Thanks to all who had a hand in making our experience a pleasurable one. See ya soon
Kay
2/4/2025 4:34:41 AM
Bought a brand new table set on 2/2/25 for my new place. Was told that the chairs were already put together and the table would be in 2 pieces, which would benefit me in putting it together since I didn’t have any tools.
When I got home it was made aware that the table was in 6 pieces and the chairs were in 7 pieces each. So I decided my best bet would be to buy a tool set after work the next day so I could assemble the set.
Now it’s 2/3/25 and I wasn't able to get started assembling till about 7PM since I get off of work late and had to buy a tool set. This is when the real issue happens, I started with the chairs first, I got 2 built, once I was on the 3rd I noticed that I had 4 right legs instead of 2 lefts and 2 rights. So I figured I could get it situated the next day. From there I moved on to the table since the room was getting cluttered and needed to free up space. I then got 3 legs installed on the table and noticed that the last leg was missing a pad on the foot so I didn’t even install it because the table would be uneven and just teeter back and forth.
By this time I realized that this project could no longer be held off to the next day just for the fact that parts and pieces were taking over my floors. So I made a trip back to the warehouse in hopes that I would be helped. I got there around 9:30PM only to be told that none of the associates in the store could help me with my issue and that I should come back tomorrow to get help. So now my family has to deal with the clutter until 6pm or 7pm for me to get home and finish assembling the table and chairs.
2/4/2025 1:31:13 AM
2/2/2025 10:41:08 PM
My experience was nothing short of amazing until I was misinformed and now the furniture that I fell in love with I have to take back . Walking in I was greated by Erich He was very patience and thought he was honest about my purchase . I was under the impression I will be on a 60 day same a cash but I was not . I was placed on a credit account with a high interest rate that I can't afford. A manager was present and showed me I was going to be under a 60 day same as cash policy but I guess that was a lie. I've refereed a couple of my clients here that has recently bough furniture but I will no longer consider someone shopping here . Its hard to trust people now days.Erich gave me his card to reach out to him if any issues were to arise . He has yet to respond to any call or text message so that kinda tells me he knew exactly what I was going to be calling about but since he got the sale I guess it doesn't matter . I don't believe or ever stated this was intentionally done on purpose.. It just was very misleading and sketchy.
2/2/2025 1:48:53 AM
Omar was very friendly and knowledgeable of everything I wanted to buy. I will definitely be buying more goodies here!!
1/31/2025 5:25:00 PM
Best Furniture shopping experience my wife and I have ever had. Sales representatives did NOT bombard us or pressure us into buying furniture. Rather they greeted us and let us know to reach out if we had any questions or concerns. Carl Reed was very professional and kind. I would rate our experience 10 stars if the option was available. We ended up purchasing furniture with Carl and are very satisfied with our experience. Great prices, would highly recommend shopping here for any type of furniture.
1/30/2025 6:25:41 PM
Originally I had a pretty negative experience but Jolene went above and beyond to fix this issue in a timely manner! She was exceptionally helpful and my grandmother is so happy with her new furniture.
1/26/2025 1:41:18 AM
I ordered several items and most of them delivered defective!
In addition, the delivery guy was very rude. I wanted to turn on the couch heating and massage to see if it works before they leave but he refused and said that he wouldn’t wait a minute coz he is busy. He was also talking to me in a VERY rude way! I paid almost $6K and was treated in this rude way, really!! I won’t buy from AFW anymore! Stay away from them!
1/19/2025 5:09:30 PM
GABE is awesome!
Very professional, helpful, knowledgeable, patient, and personable. Overall, a truly exceptional salesman!! He did not hassle or rush me to make decisions.
I love this couch and mattress. One of the best decisions I’ve ever made, of course giving all thanks to Gabe.
Delivery was also awesome! I was notified of delivery ETA morning of delivery. Quick in and out and arrived on time!
I will be back for patio furniture soon!
Great service all around!
1/17/2025 10:27:27 PM
As much as I dread furniture shopping. This was an amazing experience. Michael Lee spent so much time with my wife and made us all extremely comfortable. Having a 22 year old disabled son makes things difficult, but Michael was so great with him and our 12 year old daughter. We are coming back to get dining room tables for the dining room and breakfast area. I will never shop for furniture anywhere else. Thank you Michael Lee.
1/17/2025 8:57:42 AM
1/15/2025 8:23:40 PM
This place is just wow
1/10/2025 8:18:46 PM
1/8/2025 3:36:53 AM
Excellent furniture and service.
1/7/2025 2:19:57 AM
1/6/2025 11:26:47 PM
Alex was a great salesman, best thing about him in my opinion is that he was honest. Purchased a nice sectional and went back today to purchase a chair. Will go back soon to get a desk. Also the ladies at the cafe make great coffee.
Besides my pieces to my sectional being different shades of color, which I hope they're going to fix, my experience was great .
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