5/5 experience.

Had a nice variety of furniture. However had nothing I was looking for in stock. I was looking to drop a ton of money on 2 bedroom sets, tv stand and patio furniture. Got to Jake jabs that was cool

Went into AFW looking for an area rug for my living room, it's 4th of July week, found one and salesperson tells me it's discontinued and can no longer get it. I repeat the process with 4 MORE RUGS only to be told the same thing for each. If those area rugs are no longer available then why do you have them hanging on display in your showroom, take them down! Big waste of 2 hours of my time!

We found exactly the product we were looking for. Once the salesman made the scene he was good.

I'm very pleased with AFW. We needed a new Sofa, Loveseat, chair and ottoman to replace an older leather AFW set that lasted us over 25 years. Shopping at their big Englewood Warehouse was no pressure and we found a really nice Knox Italian Leather Set that hopefully will last us another 25 years. After a few weeks I was noticing the chair wasn't as comfortable as I had hoped and was wishing I would have just gotten a Lazy Boy Style Recliner instead. No problem, I called AFW's customer support and since I was within 30 days I could do a return on the chair and they told me to simply come back to the warehouse and see if I liked any of their many recliner chairs. If so, they could do a delivery/ return pickup at the same time to save on a double fee. I first visited a Lazy Boy Store to check out their chairs...they were nice and had a lot of options but the prices were insanely high! No way I was gonna pay thousands for a recliner chair! I went back to the AFW in Englewood and ended up finding an Italian leather swivel, glider, recliner that I fell in love with. My new chair was delivered and the other one was picked up and I'll even get a little money put back on my credit card from the difference! I always tell everyone that AFW is the place to go for a wide variety of furniture...all at very reasonable prices. And if you need to use their customer support, I'm proof they'll take care of you so you're happy with your purchase.

AFW is a reasonably priced furniture store selling decent quality products. If you're looking for premium quality and interesting styles, this isn't your place. If you're looking for middle of the road styles, then they have lots of options. There certainly is no lack of choices! And I definitely appreciate their sales process! Almost all the other furniture places have commissioned salespeople who jump on you as soon as you walk in the door, and start talking (selling) immediately. (To be accurate, I did find out their salespeople are also commissioned.) The AFW salespeople will ask you politely if you need help and leave you alone if you don't. When were there recently for about 45 minutes I bet no less than 10 people asked if we needed help. It's a nice change.

We went in a little over a month ago for two patio chairs and they had 3 up in display throughout the store. The lady said it would be a week and a half and we waited and waited . And then I called myself on three separate occasions and they didn’t answer for ten minutes and then they answered and put me on hold immediately and was on hold for 23 minutes before I hung up. But either they never answer or you just stay on the line 15 plus minutes. Then my boyfriend called on three occasions himself and they said “oh well have so and so give you a call right back” and they never did. Ever. And then a week ago they said idk why they ordered it from Arizona when there was some in Colorado already and they’d try to fix it and change it instead and of course nothing. Still no chairs and it’s been over a month now.

Great prices, like that you get to walk in and look with out having people jump and try to push something you don't want. It was very easy and lax to shop.

Quick and easy with fast delivery!

Good furniture and good prices

Ive shopped here for decades. Aleays veen happy... but i guess it has gone down hill. The sales person sold us something that doesn't exist.. even though the website says it exists and the support call center says it exists. we bought it as part of a bunk bed for our kid, and now I have to make the part myself. the manager would not do anything for the time lost or the fact that their website and sales team do not match what they they actually have. bad service support, bad sales training, bad website, and horrible service about the whole issue.

Went to purchase a bedroom set and could not find anyone in sight to help me. I ran into a sales associate Bill, and he exceeded our expectations with his customer service and knowledge and persistence to help us with our order. Would definitely return and look for Bill to help us with future home furniture purchases.

The two men were very kind and considerate of the spacing, making sure everything was where we’d like it. Wonderful job!

Austin and Niko were great with delivery and set-up! Roger (our salesman) was extremely helpful and very knowledgeable!

Thank AFW!! Initially I couldn't get my order to go through online. I called and a gentleman made sure to correct the issue. 3 days later and we have a couch to sit on! The delivery drivers were beyond amazing as well. 🥰

Great salesman, great delivery persons! I highly recommend American Furniture!

Great experience overall from the store (Rose) to the delivery, everything went great. Highly recommend this location and we will be back if whenever we need furniture.

Professional, courteous and really nice guys! Thank you!

Always meet my needs at an affordable price. We are spoiled to have such a nice place to furnish our homes. Thanks Jake and Team!

Deeyann Matsumoto was a breath of fresh air. Her time and talents was a product of professional service delivery.

Both drivers Rafael and Alex were friendly and professional. They were quick at unloading and making sure everything was delivered correctly amd in good condition.

Great company to work for

My sale guy Aaron was great!

Great service, very kind delivery men, prompt delivery!

Afw was on time! The delivery people were fast and efficient. They did a great job assembling the furniture.

Sales associate was very helpful and friendly she made the experience smooth and easy. The delivery men were efficient, helpful and friendly. Made the delivery smooth and easy also.

Very easy process and very professional

They are my go to furniture store, from purchasing to delivery every employee has been awesome. great customer support and the delivery guys are well trained and above average on delivery abilities

We love our new couch. Very comfortable to us. We have bought many pieces of furniture over the years from here and have loved all of them. We always get great service from the staff and good timely delivery's!!! We will always recommend this place for all your home furnishings.

Great experience with AFW. Will always use them for are furniture needs! Thank you.

My delivery guys were awesome! Very efficient and helpful!

Easy, low pressure to buy. Delivery was on time and assembled quickly.

Excellent selection prices and service!

From showroom to sales person to delivery excellent service. Will be purchasing more items from AWF!

The customer service agent was very nice to me. He helped me to find what I was looking for. I got my furniture as I ordered them.

Our chairs were delivered on time and are in great shape.

AFW is soo well stocked and people could not be nicer and very well organized through delivery!

Great service, great products at a great price!

Great experience today from the sales associate to the manager. They got everything together for shipment to our House!! We bought a beautiful new sectional for our basement, A great kitchen table for our kitchen And don’t forget our new bedroom furniture for the master! (I’m in love with it) A+++++ service. We will be back soon to furnish our rental in Castle Pines. Thank you, American furniture!

Have had to return several pieces of furniture due to poor quality

The whole experience was awesome. No pressure from the sales people, they even plugged in my dying phone for me to charge while I shopped. My piece was delivered within 4 days of purchasing by the nicest young men. I couldn't be happier

Tim very helpful in locating the furniture on the sales floor that we saw online so we could see it in person. Then he was patient while we went back and forth trying to decide what we wanted to get as the one of the online items was far too big in person to get. So we decided on something else and he was very helpful in the suggestions. Very Knowledgeable of what they have. Our purchase process was quick and easy. Delivery was communicated clearly and they were on time and professional. Placed in our home where we asked and took away all packing materials. We will be back for any future furniture needs. 😁

Great service from shopping at the store to setting up delivery to having it delivered. The delivery men were very nice and respectful of my home. The furniture all came wrapped very nicely. American furniture is always a great place to buy. Never disappoints.

The 2 guys were friendly in and out in no time great service 👍 👍!! Sorry I'm bad with names.

Good work!Thank you guys!!!

Nice furniture, great sales people and the delivery guys were fantastic.

From the customer service at the store, to the delivery team, everyone was great. The delivery guys were so quick and efficient!

Great products and service!

They make things easy, the delivery guys where helpful and professional. Definitely the easiest way to move.

Your delivery man were very professional, courteous, and very knowledgeable about the product they delivered. It was a pleasure having them here and I thank you very much. They exemplify the quality American furniture warehouse is known for both the product and the people at work for them.

The first lady (idk her name but she was at the farthest counter on the right as soon as you walked in the entrance) who helped us had a temper with me, she yelled “no” and had an attitude with me when I questioned if the item she said was out of stock there was out of stock online too. So weird. Made my bf and I uncomfortable, when she asked if she could help us with anything else I immediately left and looked for someone else to help us and then we found Eric M. and he was great!! So friendly and helpful. Definitely saved this place a 1 star review just by that interaction with the rude lady. We ended up leaving with the couch we wanted!

Awesome experience. Delivery was great and guys were awesome.

Quality, professional, arrived before delivery time, courteous, very pleased! Thank you!

Good delivery and assembly service.

The sectional I had ordered and asked to be wrapped in plastic for a move across the country and to be stored, came with many places on it not covered and one piece completely uncovered. I called the salesperson I worked with, Deeyan Matsumoto. She felt so bad and went to her manager to find a solution. She then called me back to say she would personally bring plastic wrap to my home and help me wrap all the furniture. Deeyan came after work and spent an hour and a half helping me wrap it all. She went ABOVE and BEYOND and I truly hope the company will compensate her. Thank you Deeyan!

It was actually a good experience, as had been all the many previous times I've dealt with this company. Definitely still recommend. I had jumped the gun and over reacted before with my new purchase as it was just the material and lighting that made me think I was cheated, mea culpa.

They gave us a heads up an hour before delivery and showed up right on time to deliver 2 items. One of the items was too large to fit through our doorway and they gave us options to either return it right away or place it in another room and could try it for a year before returning! We tried it in a different room but did not like the flow and they took it right back. Great service. Their prices also seem very comparable, even with Amazon and seem to be priced reasonably the same through the year, for instance there were not many specials over Memorial Day that we were there to look at specials, which makes it easier to shop anytime.

John Morgan was very helpful and personable.

They showed up in a timely manner and even had to park a little further than our home due to road work. No complaints the guys were very nice and understanding

Bad experience all the way around. Web description extremely misleading. Spoke to an arrogant manager who refused to do anything about us coming all the way out for nothing. Did not even apologize. Also, the individual who checks you in for pick up orders, the one who touches your ID and credit card..... went to the bathroom and walked directly out without washing his hands. Gross.

Love the loveseat. Perfect color and size.

Good service and friendly employees. We will see how the mattress performs for us.m Thanks

The salesperson SENA NOULEKOUN provides exceptional customer service! This is our company's first-time shopping with this location, and she truly went above and beyond to help with the checkout process and making herself available and approachable. We haven't received the delivery yet, but we were able to choose furniture that suits our clients and business for a great price.

Great service and quick delivery. Our new furniture fits so well in our mountain home. Good value too!!